Customer Service Support Specialist
Resume:
Jordan Leigh Gibson
Dedicated Customer Support Specialist Montezuma, GA 31063 *****************@*****.***
Excellent communicator with a strong background in cultivating positive relationships and exceeding goals.
Good at troubleshooting problems and finding successful solutions.
Authorized to work in the US.
Work Experience
November 2024 – Current
Customer Service Representative
Sabre via Working Solutions
Remote
•Help customer reserve hotel rooms
•Help customers modify and/or cancel reservations
•Answer inquiries about reservations
October 2024
Storm911 Hurricane Resource Representative
Citizens Insurance via Working Solutions
Remote
•Help policy holders file new claims.
•Answer question about existing claims.
•Transfer to adjuster or supervisor.
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July 2024 – September 2024
Customer Service Sales Representative
I9 Sports Corporation via Working Solutions
Remote
•Help customers register for upcoming sport programs
•Create memberships to help customers register at a later date if not ready to register
•Provide information
•Answer any questions about upcoming programs and their schedules
•Process orders
•Maintain QA average of 90%
December 2023 – April 2024
Seasonal Product Expert
TurboTax via Working Solutions
Remote
•Helping customers file their taxes
•Providing guidance, explanations, and advice
•Providing assistance with billing procedures
•Processing payments
•Assisting customers with payment option setup
•Resolving service and billing issues
•Documenting customer interactions
•Demonstrating empathy
•Personalizing the experience
May 2023 – August 2023
Bather/Receptionist
Posh Paws Pet Grooming
Warner Robins, GA
•Greet customers checking in. Verify whether rabies vaccination date is expired or not.
•Check customers out by paying for their services & take their dogs home.
•Bathe dogs, cut & file their nails, clean their ears, & give them love & attention to help them get through the experience as some are scared & aren’t as willing as others.
October 2021-February 2022
Sales Representative
TLC Associates
Americus, GA
•Serves customers by selling products and meeting customer needs.
•Services existing accounts, obtains orders, and establishes new accounts
•Planning and organizing daily work schedule to call existing internet customers, making them aware of free days of a streaming services available to them if they are interested in taking advantage of the service.
•Met inbound customer needs while maintaining strict performance targets.
May 2012 – May 2014
Office Clerk
Harveys Supermarket
Montezuma, GA
•Maintained successful relationships with customers, handling all new correspondence and paperwork.
•Managed data entry, scanning documents and inputting specific pieces of information to update files.
•Supported team productivity with consistent office supply levels.
•Assisted cashiers with customers, computer problems, & with general questions they may have had
Education
Cosmetology Diploma
South Georgia Technical College
Americus, GA
August 2006
High School Diploma
Americus Sumter County High School
Americus, GA
Dual Seal College Preparatory & Technical Courses
May 2005
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