Office Manager Retail Management
Resume:
THERESA BUSBY
RETAIL MANAGEMENT
CONTACT
PROFILE
**********@*****.***
SKILLS
Address inquiries regarding missing or damaged items.
Investigate the location of missing or damaged item and determine the cause of loss.
Utilize AS400 system daily for scheduling and data management.
Proven track record in managing and training staff, optimizing operational processes, and driving business growth
A seasoned retail management professional with over 12 years of experience, specializing in customer service and team leadership.
Maintain and organize data in Excel workbooks and Word documents
Communicate via Outlook for coordination and updates
Retail management professional with over 12 years of experience in customer service-oriented environments, seeking to leverage expertise in team leadership and operational efficiency. Proficient in utilizing AS400 systems, Excel, and Word for data management and reporting, with a strong track record in managing staff and ensuring customer satisfaction. Demonstrated ability to drive growth and improve processes, as evidenced by a consistent 30% growth rate over three years at Merry Maids. Committed to delivering top-quality service and fostering a collaborative team environment.
EXPERIENCE
OFFICE MANAGER, MECHANICAL TEST & BALANCE
Manage a staff of 7 HVAC technicians and 2 office staff. Other duties include answering phones, schedule technicians, validate reports and findings on testing HVAC systems. Hire and train office staff. Work with Excel daily along with Word documents and Outlook.
OFFICE MANAGER, MERRY MAIDS- MINNETONKA
Hire, train and manage a cleaning staff of 20+ employees at any given time. Provide customers with in-home proposals, in-home inspections, follow-up phone calls and emails to ensure satisfaction of the customers while maintaining a 30% or higher growth for 3 consecutive years.
RETAIL STORE MANAGER, CROWN SHOES
Hire, train and manage a staff of 25 employees. Continue to teach and maintain knowledge of the shoe industry while maintaining the day-to-day responsibilities of a Store Manager. Assist in the remodel, hiring and training of new locations opening in the MN, SD and ND territories.
EDUCATION
2007-2008 UNIVERSITY OF PHOENIX (online) Minneapolis, MN
Working towards Assoc of Arts in Business Management
2006-2007 ANOKA-RAMSEY COMM COLLEGE Anoka, MN
Working towards Assoc of Arts in Business Management
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