Customer Service Representative

Professional Resume

West Allis, WI ***** +1-414-***-**** Email: ************@*****.***

Professional Summary:

Dedicated professional with 10+ years of experience in utilizing outstanding communication, problem-solving, presentation, and multitasking skills to excel within challenging roles. Skilled in providing an exceptional level of customer service as well as building rapport with new and existing customers while continually achieving outstanding levels of satisfaction and loyalty. Capable of responding to inquiries, resolving concerns/complaints, and managing overall customer service functionality to contribute towards business growth; well-versed to excel within remote customer service roles.

Work Experience

Impact 211 Office West Allis, WI

CSR - Customer Service Representative May 2015 to Present

●Answer calls to respond to inquiries, provide information, and address issues/concerns in timely manner by utilizing excellent communication abilities

●Deliver assistance to over customers via live chat to avoid grievances and escalations, leading to positive experiences

●Resolve customers’ complaints by leveraging superior problem-solving and negotiation skills, translating to enhanced trust and confidence

●Update and maintain multiple databases while accessing and retrieving data/information in prompt manner to provide customer support

Milwaukee Public Schools Milwaukee, WI

Teacher Assistant January 2015 to August 2023

●Facilitated teachers within operational and administrative tasks to ensure efficient classroom functioning and healthy learning environment

●Proposed valuable recommendations to increase the effectiveness of lessons and improve the overall learning process for students

●Observed and recorded children’ academic progress while discussing the same with associated teachers as well as parents

●Utilized exceptional communication and interpersonal skills to build trusting relationships with students from variety of cultures and backgrounds

Garland Elementary School Milwaukee, WI

4th & 5th Grade Cross-Categorical Special Ed Teacher August 2014 to December 2015

●Prepared detailed lesson plans to facilitate comprehensive subject coverage along with assessing student performance to alter future lesson plans and instructional techniques

●Set up IEP meeting with parents and other professionals to discuss educational plans and academic progress

●Promoted a healthy and safe learning environment to facilitate attainment of learning objectives and maximize students’ participation/interest

●Received appreciation from students, parents, and peers as a disciplined and insightful educator on cultivating meaningful connections with learners to assure optimal learning experiences

Additional Experience

Lakeview Hospital and Rehab, Hillside School K-12th Grade Cross-Categorical Special Ed Teacher, Wabeno School District K-12th Grade Cross-Categorical Special Ed Teacher, ARC of Dunn County Residential Coordinator & Relief Staff

Skills

Customer Service & Support, Client Satisfaction & Retention, Administrative Support, Documentation & Reporting, Issue Resolution, Regulatory Compliance, Team Collaboration, Time Management

Technologies

Multiple Databases, MS Office Suite

Education

Bachelor's Degree in Special Education K-12 University of Wisconsin Stout

Bachelor of Science in Human Development University of Wisconsin-Stout

Certifications

Special Education Certification University of Wisconsin-Stout

Certified Community Resource Specialist AIRS Inform USA January 2026

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