Guest Experience Customer Service
Resume:
Lisa Loushin
Manager
Eau Claire, WI *****
****************@***********.***
Authorized to work in the US for any employer
Work Experience
Manager
Red Lobster-Eau Claire, WI
November 2005 to June 2015
• Responsible for food ordering and receiving for restaurant - determine actual vs. theoretical usage to minimize waste and cost effectiveness
• Formulated weekly schedule to maximize productivity and guest experience
• Recruiting, selection, coaching and daily management of 75+ employees to create positive employee experience and promote retention
• Training program management responsibilities to include creation of training plans and objectives and providing instruction and preparation of all incoming staff
• Managed safety program including leading monthly meetings, setting safety goals & ensuring all safety equipment was being used properly
Service Manager
• Provided exceptional customer service for all guests
• Preparation and delivering detail crew evaluations
• Ability to navigate staff personalities to promote exceptional guest experience
• Presence in the dining room to promote customer interaction while being aware of staff needs within heart of the house
• Retained current clientele while connecting with community to create return guests Assistant Manager
Red Lobster-Duluth, MN
June 1991 to November 2005
Duluth, MN June 1991 - November 2005
Service Professional
• Prepared and presented quarterly sales meetings for in-house employees
• Wrote all employee training initiatives to ensure thorough training for all incoming employees
• Earned recognition as the top sales professional month after month; by recognizing guest cues to create unique experience
• Created and taught sales initiatives to make store top sales in region for over 7 years
• Built relationships within community while volunteering for community initiatives Education
University of Minnesota - Duluth, MN
liberal arts
MIT
Skills
• Operations
• Inventory
• Scheduling
• Payroll
• training
• Inventory Management
• Microsoft Word
• Word
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