Customer Service Store Manager

RR

ROBERT RICE

*******@*****.*** 816-***-**** Kansas City, MO 64130

Well developed skill set needed to proactively approach and solve problems. Willing to give the effort and time needed to be successful in any endeavor. Strong employer loyalty with a relentless drive for results and a stable work history. Focused on company growth in relation to character and productivity. Operational Budgeting

Project Management

Risk Management

Product Loading and Unloading

Machine Maintenance

Product Assembly

Materials Handling

Team Communication

Valvoline

Store Manager

01/2020 - 01/2023

I was primary responsibilities will include overseeing all daily operations of the store, including the management and scheduling of staff to ensure seamless operations and exceptional customer service I was responsible for monitoring and maintaining inventory levels, implementing effective sales strategies to meet targets, and training and onboarding new employees

Additionally, I played a vital role in enforcing company policies and procedures, handling customer inquiries and complaints, and maintaining a clean and organized store environment

My analytical skills were used as I analyzed sales data and made recommendations for improvements, while also creating and managing employee work schedules

Ensuring compliance with safety and security protocols, conducting regular staff meetings and performance reviews, and handling cash and financial transactions accurately will be crucial aspects of my role as a Valvoline Store Manager, all while collaborating with corporate management as needed.

Medical Leave

01/2016 - 01/2020

Comprehensive Logistics

Warehouse Team Lead

01/2013 - 01/2016

Responsible for loading and unloading packages for a major automotive corporation

Received and pulled customers orders from scanner and prepared item for pick-up and shipping

Performed inspections on merchandise for damages and returned damaged items to holding locations to avoid shipping Transport merchandise and operating supplies to designated holding areas.

4 Auto Parts Responsible for online purchase orders, downloading parts, pricing and Summary

Skills

Experience

Parts Manager

01/2012 - 01/2013

client information onto company website

Communicated with business partners and customers to locate auto parts nationwide.

Jiffy Lube

General Sales and Operations Manager

01/2009 - 01/2012

Schedules inventories, sales, and reports to help meet sales goals Provide operational leadership over business development, customer management, recruiting, quality management and compliance to standards Handles financial oversight and accountability over business agreements and Federal/State wage and benefit requirements

Hires, trains and educates staff on company policies, procedures, sales techniques and customer service.

Total Car Care

Automotive Technician/ Mechanic

01/2005 - 01/2009

Jobs included anything from R&R engines and transmissions to oil changes, all fluid flush, brake services and basic automobile maintenance. Car Star Automotive

Parts Manager

01/2000 - 01/2005

Monitors work flow to ensure vehicles are serviced within specific time limits

Provides prompt and courteous customer service, answers questions, and resolves customer problems and complaints

Provided service to customer vehicles, as needed to including checking or changing fluids, filters, airing tires, vacuuming vehicle interior, cleaning windows, providing specialized services including air conditioning recharge, tire rotation, fuel filter, and transmission and radiator services Would assist customers to and from locations while vehicle was being serviced.

Shawnee Mission, KIA

Lube Tech

01/1998 - 01/2000

Perform preventative maintenance to vehicles such as oil changes, transmission services, and engine services

Ancillary services such as A/C recharge and all differential fluid exchanges, I would also assist customers with any questions they have, would transport customers to and from locations while vehicle was being serviced.

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