Help Desk Desktop Support
Resume:
Anthony W. Orzechowski
Monessen, Pennsylvania 15062
**************@*******.***
Specialties:
Wide range of technical skills across multiple OS platforms, networking, storage, and applications
Extensive knowledge of industry best practices, security standards, and risk management
B.S Information Management from Carlow University and Masters of Management Technologies from Carlow University
Experience:
Alcoa: I.T. Executive Support New Kensington, Pa. November 2022 to Present
Support for ATC (Alcoa Technical Center)
Support for Executive/Administrative Staff
Support for Research environment
WIN10, Office 365
Maintenance all compliance items required on the Alcoa network.
Provide similar duties as described below from other locations, Network, Purchasing A.D.
Service Now as primary Help Desk application
AllScripts: Support for St. Clair Hospital Pittsburgh, Pa. November 2020 to Present
Support for main hospital and new Dunlap Center
Desktop support for hospital staff, all departments, remote users and outside doctor locations
Office, Win10, Win 7 migration
Supported Citrix VM environment
Maintain critical instrumentation and applications from patient registration to Operating Rooms
Help maintain of the top 100 hospitals for technology in the country
Service Now as primary Help Desk application
Oxford Solutions Support for Vesuvius USA Pittsburgh Pa. locations February 2020 to November 2020
Support for Pittsburgh Corporate and Research Facility
Desktop support for Corporate Office and remote research center
Supported both the laptop/desktops at the corporate center
Migrated all corporate and remote facilities to Office 365 clients
Supported the current Citrix environment
Moved and educated users to use OneDrive for document storage
Made any changed required in AD for permission, account access (individual and group)
Move users from Skype to Microsoft Teams environment
Service Now as primary Help Desk application
TEEMA Consulting St. Clair Hospital, Pittsburgh, Pa August 2019 to February 2020
Win 10 conversions from Win 7. Various Help Desk duties 3-month contract
ExCela Consulting
DSA support for First Energy Greensburg Site January 2019 – August 2019
Desktop support for Corporate Office and 9 remote site locations for operators in the field
Supported both the laptop/desktops at the corporate center and the Panasonic Tough Books in the field
Migrated all corporate and remote facilities to Office 365 clients
Supported the current Citrix environment
Moved and educated users to use OneDrive for document storage instead of local drives
Made any changed required in AD for permission, account access (individual and group)
Started to move users from Skype to Microsoft Teams environment
Service Now as primary Help Desk application
Rangam Consulting New Jersey
PC refresh project for First Energy May 2018 – December 2018
Migration from Window 7 to Windows 10
Desktop and laptops Company moving off of Windows 7 platform. Migration of all remaining Win7 machines to Windows 10 Enterprise
Service Now as primary Help Desk application
Vitro Architectural Glass Cheswick, PA
IT Site Infrastructure Manager– Research and Development IT October 2016 – February 2018
Migrated all users from Microsoft E5 Enterprise Licensing to O365 E3 License
Configured and supported Citrix Environment as far as rollout and implementation across users
Supported all handheld devices and tablet environment (Windows, iOS)
Managed the IT infrastructure team for a research and development site, which included both business and research staff. Supported ~400 users, ~500 workstations, and 7 servers, including many specialized workstations for scientific instruments. Maintained strict security standard compliance for many items including OS patches and Symantec AV version/definitions. Assessed and remediated security vulnerabilities identified in routine vulnerability scans, penetration tests, and audits.
Performed IT security assessments to insure all new software and cloud applications were assessed using the corporate technology introduction process. Addressed potential shortcomings with vendors, worked with various internal technology teams, and ensured proper documentation was maintained. Applications which included SaS, AutoCAD, ANSYS and other alternatives included vendor risk assessments.
Routinely called on to solve complex technical issues in analytical labs. Consulted on computer interfaces and data transfer options for many analytical instruments such as scanning electron microscopes, x-ray spectroscopy instruments, and an atomic force microscope. Also provided recommendations for network connectivity for PLCs (programmable logic controllers) used in manufacturing.
Maintain the site’s network to support Gigabit networking consisting of 32 new Cisco PoE switches in 9 IDF rooms and upgrading the core to a dual switch design for redundancy. Also introduced redundancy to each IDF by installing dual fiber connections to each switch stack.
Documented IT infrastructure for pending sale of Flat Glass division. Inventoried workstations, servers, network and telecom equipment, and documented software and licenses.
Desktop Support for 4 Canadian office locations as well as their remote staff
Evaluated, ordered, configured and maintained Polycom RDP Video conferencing equipment for management meetings with Mexico.
Current architecture: Windows 7, 8.1 and 10
Desktop Support for Research & Development Center. Day to day operations either directly with customer or by Skype or Remote Desktop in Windows.
Desktop Support for over 50 remote sales force, both in refresh and installs
PPG Industries sold its Glass Business to Vitro Glass in October, 2016. My responsibilities were the same as when under PPG with the exception of managing the I.T. department.
Responsible for direction and implementation of research center infrastructure
Familiar with WSUS and SCCM rollouts
Deployed all patching for instrumentation (WSUS or SCCM not permitted on instrumentation)
Trouble shoot problems by either event logs, log files and error messages
PPG INDUSTRIES: R&D Research Center Harmar Township, PA
Senior Customer Support Analyst 5/01 – 10/16
Responsibilities:
Responsible for all hardware/software ordering for 4 research centers (1200 clients)
Desktop design team member/leader for Windows 2000, and Vista
Back up site coordinator
Primary evaluator for corporate e-commerce 3rd party web sites
Continue responsibilities under previous position (Programmer Analyst I)
Current architecture: Win95, NT4, W2K, XP and Vista, 7, 8.1 and 10
Support of 40 remote sales force by VPN Direct Connect
Responsible for all patching, security on workstation and instrumentation
PPG INDUSTRIES: Monroeville, PA
Programmer Analyst 1 10/98 – 5/01
PC/Network Technician 9/96 – 10/98
Responsibilities:
Responsibility for Win2000 Roll out at Tech Center. Ordered replacement hardware and built over 250 desktop/laptops for the Win2000 migration from scratch
Supported all handheld devices and tablet environment (Windows, iOS)
Support any configuration, changes in AD and Exchange
Complete desktop support for Chemical Tech Center
Back-up support for Microsoft Server 2000 & 2003
Responsible for desktop and laptop configurations, build to delivery
Responsibility of all computer purchases, Softmart, Dell and HP and specialized applications
Continue to provide customers with support and technical assistance for the PC platform
Installation of all new PC equipment purchased on sight
Primary contact for Windows 95 roll out at Tech Center
Maintain hardware inventory of all PC’s on sight for inventory tracking and replacement
Rotate with other members in support of help desk issues
Accomplishments:
Catalog and store all PC hardware in the computer services storeroom
Member of the Monroeville QLT (1997)
Member of the Ergonomics Committee (1997)
Completed A.S.T.R.O. training and observer instruction (B.A.P.P.)
Successfully rolled out Windows 95 to user desktops
Establish a standard for wiring configurations for network connections
Team leader for technical desktop support issues
Completed evaluation of Dell, Softmart and HP on line ordering on the PPG network
Developed step by step tutorials for purchasing Dell Computers on line and installation of new PC’s for rollout at the other technical research centers
Westmoreland Community College, Youngwood, Pa
Night School Instructor 8/01 to 12/16
Instruction for the following classes:
Intro to Computers, advanced Microsoft Office Concepts, Networking concepts
Basic Photography, Studio and Location Photography, Advanced Photography
Intro to Astronomy Developed curriculum for on line instruction
University of Phoenix, Pittsburgh, Pa.
Night School Instructor 10/01 to 12/03
Instruction for the following classes:
Intro to Operating Systems
Windows 2000 Professional
Telecommunications and Networking I & II
I.T.T TECHNICAL INSTITUTE, Monroeville, Pa
Night School Instructor 3/00 – 6/01
Instruction for the following classes:
Computer Architecture, Introduction to Computers, Windows NT 4.0, Novell, Systems Analyst
Networking, Wan & Lan Topology
COMPUTER LEARNING CENTER, Monroeville, Pa
Night School Instructor 2/99 – 10/99
Responsibilities:
Instruction for the following classes:
Microsoft Word, Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint,
Windows 95, 98, DOS
Instructor for Hardware/Software configuration curriculum
PPG INDUSTRIES, Creighton, Pa
Hourly Production Supervisor 1/95 - 8/96
Responsibilities:
Responsibility of production lines
Assure production of quality products
Supervise all aspects of employee performance and policy adherence
Troubleshoot and solve all production line problems
Oversee Quality Assurance of manufactured product
Accomplishments:
Responsible for ordering and maintaining coats for production employees (1995-Aug.1996)
Member of the Quality Leadership Team (1994-Aug. 1996)
Facilitator for Water Management Team (1994-Aug. 1996)
Co - Facilitator for Personal Protection Equipment (1992-Aug. 1996)
Facilitator for Air Management Team (1994-1996)
Member of a Breakthrough Process Team (Rath and Strong) (1995)
Design and publish the Creighton Newsletter (1994-1995)
Safety Representative (1991-1993)
PPG INDUSTRIES, Creighton, Pa
Assembly and Final Monitor 1978 - 1996
Responsibilities:
Responsible for running and maintaining second floor assembly lines and autoclave area
Communicate production problems to appropriate operators
Follow up of glass to final production area
Initiate any corrective actions necessary for a quality product
General production responsibilities and labor assignments
THE 2nd PERIOD, Kittanning, Pa.
Owner and operator of Sporting Goods Store 1987 - 1990
Responsible for complete daily store operation
Responsible for meeting with company representatives, purchasing, stock maintenance
Responsible for all accounts payable, accounts receivable, customer account billing
Responsible for hiring, training and evaluating store personnel
Negotiate contracts with local hockey and little league clubs for equipment, uniforms, etc.
BOYCE COMMUNITY COLLEGE, Monroeville, Pa
Instructor, Beginning and Intermediate Photography Classes
Adult Night School, Highlands Senior High, (1984-1986)
STOEBENERS STUDIO, Tarentum, Pa
Studio Photographer, Color Lab Tech, Wedding Photographer 1976 - 1982
Responsibilities:
Photograph all local high school student activities for yearbook publication
Process, develop and maintain color lab facility
Photograph weddings when assigned
Commercial studio and portrait photography
VALLEY NEWS DISPATCH, Tarentum, Pa
Staff Photographer 1982
Responsibilities:
Cover assigned news stories
Process and print all photographs
Fill - in for USA TODAY stories needing coverage in the area
SEARS ROEBUCK & CO, Natrona Heights, Pa
Front Clerk, Parts Manager 1977 - 1978
Responsibilities:
Take customer orders and returns
Assist customers with complaints or problems
Assist customers with location and ordering of replacement parts for appliances or other merchandise
EDUCATION:
CARLOW UNIVERSITY, Pittsburgh, Pa
Masters degree in Management Technology April, 2001
DUQUESNE UNIVERSITY, Pittsburgh, Pa
Masters degree in Multimedia, 1998 to May, 1999
Instructional Technology in Education, 1999 to May, 1999
CARLOW UNIVERSITY, Pittsburgh, Pa
Bachelors degree in Information Management, Business Administration August 1,1998
HIGHLANDS HIGH SCHOOL, Natrona Heights, Pa
CERTIFICATION:
CARLOW UNIVERSITY, Pittsburgh, Pa.
Certificate of Completion: INFORMATION MANAGEMENT May 1995
DELL Premier Certified, for Optiplex, Latitude, Dimension, Workstation, Power Edge Server 1998 to 2017
MICRO POWER SYSTEMS, New Kensington, Pa
A++ Certification (8/00)
References Provided
Kevin Matjasko Director, Application Development Robert Morris University
*********@***.*** 724-***-****
Ryan Morgovich Security Analyst U.S. Steel
****@*********.*** 412-***-****
Elmer Gagatko Retired School Teacher Monessen School District
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