Warehouse Technician
Resume:
Joshua D. Avila
909-***-**** ****************@*****.*** San Bernardino, CA
E x p e r i e n c e
AUG '24 - PRESENT
Warehouse Technician TAL
• As a Warehouse Associate, efficiently managed the unloading of shipments, ensured order accuracy, and maintained precise stock inventory records.
• Facilitated timely deliveries by expertly loading trailers for distribution to branches, demonstrating reliability and attention to detail.
• Prioritized safety, accuracy, and operational efficiency, consistently upholding high standards in all warehouse activities.
• In the role of Custodian, ensured optimal cleanliness of warehouse facilities through sweeping, mopping, and dusting, maintaining a professional and organized environment.
• Operated advanced cleaning equipment, including floor scrubbers and compactors, to support waste management initiatives.
• Contributed to operational goals by providing general labor assistance and completing special projects as needed.
• As a Forklift Operator, effectively received, inspected, and stored incoming stock with speed and precision, minimizing downtime and ensuring accuracy.
• Replenished inventory picking locations and executed trailer unloading tasks to support seamless warehouse operations.
• Achieved certification in operating industrial equipment, including forklifts, showcasing proficiency and commitment to safety protocols. NOV '23 – AUG ‘24
Technology Support Specialist Vancouver Public Schools, Vancouver
• Proficient in Zendesk for IT service management, including ticket creation, categorization, prioritization, and resolution tracking
• Skilled in configuring automation rules and workflows to streamline support processes and ensure timely resolution of IT issues
• Experienced in using Airwatch (Workspace One) for enterprise mobility management, including device provisioning, policy enforcement, application deployment, and remote troubleshooting
• Proficient in managing mobile device inventory and security configurations to ensure compliance with organizational policies and standards
• Skilled in configuring and managing network printers, including installation, configuration, and troubleshooting of print servers and print queues
• Proficient in implementing print management solutions to monitor printer usage, track printing costs, and optimize print resources for efficiency and cost-effectiveness
• Knowledgeable in ScreenBeam CMS for wireless presentation and content management in corporate environments
• Experienced in configuring and managing wireless presentation systems to enable seamless screen mirroring and content sharing during meetings and presentations
• Experienced in using Intune for endpoint management and security in Microsoft environments
• Proficient in configuring device enrollment, compliance policies, and application deployment to manage and secure endpoints such as PCs, laptops, and mobile devices
• Skilled in Zenworks for endpoint management and security in Novell environments
• Proficient in software distribution, patch management, and endpoint security configuration to ensure the security and performance of endpoints within the organization's network
• Experienced in using Connectwise for ticketing, project management, time tracking, and billing to streamline IT service delivery processes and improve operational efficiency
• Experienced in configuring and managing Mitel phone systems, including call routing, voicemail setup, conference calling, and integration with other communication tools to facilitate effective collaboration and communication within the organization.
FEB '22 - NOV '23
Field Technician II Charter Communications, LLC, Irwindale
• Addressed Customer complaints, technical issues, and Customer education with diplomacy and attention to detail to ensure the Customers problem was resolved in a timely manner
• Experience with climbing ladders ranging multiple heights, utilizing safety equipment to ensure safe work conditions and maintaining a clean environment to prevent hazardous conditions for bystanders
• Utilized field computers to verify signal integrity, strength, and quality
• Practiced in troubleshooting hardware discrepancies, coaxial cable, and customer education errors
• Documented errors encountered, installations, and all repairs made
• Managed time to handle appointments efficiently and stay on schedule to ensure all customers had minimal downtime
• Managed a work vehicle with tools, ladders, safety equipment, customer equipment, and multiple spools of cable in an organized manner to ensure optimal efficiency in completing tasks throughout the day. MAR '12 - FEB '22
IT Director CG NETSYSTEMS, LLC, Fontana
• Managed an IT Support Desk consisting of three technicians, handling tier 1, 2, and 3 support questions
• Maintained a pace of closing tier 1 tickets within 15 minutes, tier 2 tickets in 30 minutes, and always ensured tier 3 tickets were closed by the end of the day they were opened, an average of 20 tickets were closed in a day
• Front line Customer service experience serving security concerned individuals, customers concerned with data loss, individuals with both novice and advanced computer skills, and handling disgruntled employees in the workplace
• Experienced with digitally archiving financial documents, running network lines in small business buildings (cat5, cat5E, cat6), mapping a building's network topology, and administering Microsoft Windows Servers
• Administered software (Solidworks, Minitab, QuickBooks), Domain File Servers (DFS) which had to comply with FDA regulations, Financial Security, Profile Redirection/Roaming, Domain Controllers, Printer Servers, and Virtual hosts
• Administered VoIP systems, managing auto-attendants, music-on-hold, workgroups, schedules (on-hours, off-hours, holidays), call routing, and user directories
• Oversaw SaaS Directories, Office365, Okta, pfSense, Adobe, and osTicket
• Managed employees, payroll, invoicing, reviewing resumes, interviewing candidates, training new employees, running meetings, coordinating, and working with team members
• Accustomed to high-pressure situations and a fast-paced work environment
• Capable of learning as tasks develop and flexible enough to adjust according to emerging obstacles S k i l l s
• VoIP Administration
• Virtualization Technologies
• Remote Desktop Support
• Network Administration
• Hardware Maintenance
• Help Desk Management
• Mobile Device Management
• Server Administration
• Data Recovery
• Active Directory Management
• Systems Analysis
• Information Protection
• Customer Service
• Staff/User Education and Training
• Hardware/Software Upgrades
• Python
References
Christian Fielding
South Coast AQMD
Air Quality Inspector II
************@*****.***
Martha Castro
Vancouver Public School
Help Desk Specialist
******.*************@*****.***
Giovanni Valdivia
CG NetSystems
CEO
********@********.***
Ricardo Garivaldo
TAL International
Warehouse Manager
**********@*****.***
Matt Greco
Vancouver Public Schools
IT Supervisor
*****@*****.***
Besnick Jashari
Charter Communications
Field Technician Supervisor
***********@*****.***
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