Property Manager Management

Vanessa Norton

*** ***** *****

McDonough Georgia

Cell 404-***-****

*******.*@*******.***

An accomplished and results-driven person with diversified experience in Property Management and Operations, Marketing, Leasing Vendor Contract Negotiations and management of vendor projects, Customer service and experience, Various inspections of property and units, Payables, Payroll, Financial reporting and Client, Staff, Resident Relations/Retention. Experience in lease-ups, new construction, renovations, Student Housing, Affordable Housing as well as property takeovers and the sales of properties.

Career Progression

Elon Property Management

General Manager

Indian Lake -243 units

Jasmine Gardens – 40 units (February 2022- June 2023)

• Direct daily operations and all phases of property management

• Ensure optimum operational and financial performance, including personnel/contractor recruitment, leasing, collections, resident services/retention, maintenance, administration, safety and legal compliance

• Interview, hire, manage and train employees, delegate responsibilities, evaluate performance, mediate conflicts and counsel on career advancement

• Prepare budgets and forecasts with full P&L responsibility for property; manage A/R, A/P, account reconciliation, invoicing, payroll,

• Maximize cash flow while preserving assets; achieve budgeted NOI and provide a quality living environment for residents

• Develop and oversee annual operating budget and cost saving strategies that reduce budgeted expenses

• Manage and oversee upkeep of property, including maintenance, custodial, security, as well as rehabilitations; oversee special projects and review capital improvement bids

• Scheduled and managed all turns of vacant units

• Ensure facilities are up to code in accordance with building service standards and OSHA compliance

• Coordinate service requests; strive and improve techniques along with bettering maintenance services and tenant relations

• Perform periodic reviews of agreements and oversee inspections of building exteriors, vacant units

• Work with service manager daily to ensure all service requests are completed and vacant units ae made ready

Dayrise Residential

Multi-Site Property Manager (June 2020-February 2022)

Jasmine at Winters Chapel 592 units

Park At Arlington 183 units

• Direct daily operations and all phases of property management

• Ensure optimum operational and financial performance, including personnel/contractor recruitment, leasing, collections, resident services/retention, maintenance, administration, safety and legal compliance

• Interview, hire, manage and train employees, delegate responsibilities, evaluate performance, mediate conflicts and counsel on career advancement

• Prepare budgets and forecasts with full P&L responsibility for property; manage A/R, A/P, account reconciliation, invoicing, payroll,

• Maximize cash flow while preserving assets; achieve budgeted NOI and provide a quality living environment for residents

• Develop and oversee annual operating budget and cost saving strategies that reduce budgeted expenses

• Manage and oversee upkeep of property, including preventive maintenance, custodial, security, alterations as well as rehabilitations; oversee special projects and review capital improvement bids

• Direct physical aspects of property, ensuring electrical, plumbing and HVAC systems are in top operational condition

• Oversee complete unit renovations

• Coordinate service requests; strive and improve techniques along with bettering maintenance services and tenant relations

• Perform periodic reviews of agreements and oversee inspections of building exteriors, units, offices, parking areas and property perimeters

• Provide ongoing training to all staff members on how to properly approve and/or decline rental/lease applications, answer leasing calls, show and lease units maintaining a very high occupancy rate as well as how to maintain resident satisfaction

Hamilton Point Investments

Floating Manager – Contract Work (October 2019-May 2020)

ECI Groups (property was sold)

Property Manager (October 2018-June 2019)

Chatsworth/Mandalay Villas 452 units

• Managed exterior renovation of 45 buildings

• Ensure optimum operational and financial performance, including personnel/contractor recruitment, leasing, collections, resident services/retention, maintenance, administration, safety and legal compliance

• Interview, hire, manage and train employees, delegate responsibilities, evaluate performance, mediate conflicts and counsel on career advancement

• Prepare files and reports for Bond Compliance program

• Maximize cash flow while preserving assets; achieve budgeted NOI and provide a quality living environment for residents

• Manage budget and cost saving strategies that reduced budgeted expenses

• Manage and oversee upkeep of property, including preventive maintenance

• Ensure facilities are up to code in accordance with building service standards and OSHA compliance

• Coordinate service requests; strive and improve techniques along with bettering maintenance services and tenant relations

• Perform periodic reviews of agreements and oversee inspections of building exteriors, vacant units

Hamilton Point Investments

Property Manager (May 2017-April 2018)

Aslan On the River Apartments 324 units {Property was sold to Dayrise)

• Direct daily operations and all phases of property management

• Ensure optimum operational and financial performance, including personnel/contractor recruitment, leasing, collections, resident services/retention, maintenance, administration, safety and legal compliance

• Interview, hire, manage and train employees, delegate responsibilities, evaluate performance, mediate conflicts and counsel on career advancement

• Scheduled and manage all turns of vacant units

• Maximize cash flow while preserving assets; achieve budgeted NOI and provide a quality living environment for residents

• Manage budget and cost saving strategies that reduced budgeted expenses

• Manage and oversee upkeep of property, including preventive maintenance, custodial, security, alterations as well as rehabilitations; oversee special projects and review capital improvement bids

• Ensure facilities are up to code in accordance with building service standards and OSHA compliance

• Coordinate service requests; strive and improve techniques along with bettering maintenance services and tenant relations

• Perform periodic reviews of agreements and oversee inspections of building exteriors, vacant units

Elon Property Management

General Manager (July 2013-Present April 2017)

Indian Lake Apartments 243 units

• Direct daily operations and all phases of property management

• Ensure optimum operational and financial performance, including personnel/contractor recruitment, leasing, collections, resident services/retention, maintenance, administration, safety and legal compliance

• Interview, hire, manage and train employees, delegate responsibilities, evaluate performance, mediate conflicts and counsel on career advancement

• Prepare budgets and forecasts with full P&L responsibility for property; manage A/R, A/P, account reconciliation, invoicing, payroll,

• Maximize cash flow while preserving assets; achieve budgeted NOI and provide a quality living environment for residents

• Develop and oversee annual operating budget and cost saving strategies that reduce budgeted expenses

• Manage and oversee upkeep of property, including preventive maintenance, custodial, security, alterations as well as rehabilitations; oversee special projects and review capital improvement bids

• Scheduled and managed all turns of vacant units

• Ensure facilities are up to code in accordance with building service standards and OSHA compliance

• Coordinate service requests; strive and improve techniques along with bettering maintenance services and tenant relations

• Perform periodic reviews of agreements and oversee inspections of building exteriors, vacant units

• Worked with service manager to rehab approximately 30 down units

• Trained new managers and continued to mentor them for six months.

TECHNOLOGY: Yardi, AMSI, One-Site, MRI, Blue Moon, Knock, RealPage, LRO, YieldStar, Active Building, OPS Technology, AppFolio

TRAINING: All classes offered by property management at the time of employment

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