Customer Service Supply Chain
Resume:
Shannon Conner
Woodstock, GA
Email: ***************@*****.***
Mobile: 404-***-****
LinkedIn: https://www.linkedin.com/in/shannonmconner/
I am a highly resourceful, innovative, and strategic professional offering 15+ years of extensive customer service, sales, purchasing, and logistics experience within various areas such as hospitality, commercial power transmission, and Engineering fields.
Professional Experience
Supply Chain Specialist
Rossi North America
From January 2024 to Present
-Execute strategic procurement plan using inventory and supplier metrics in support of strategic business objectives
-Create and execute purchases and perform purchase order maintenance
-Establish supplier delivery plans to minimize stock-outs
-Perform system maintenance as required
-Keep Management informed of key issues and forward weekly status and other requested reports as required
-Manage supplier relationships for assigned new and/or active parts and accessories
-Act as the facilitator and relationship management
-Coordination and Project Management of any inventory or cost reduction
-Assist warehousing personnel with supplier related activities (i.e. Receiving problem discrepancies, etc)
-Manage, coordinate and execute special projects and tasks as assigned.
Purchasing & Project Specialist
Motovario Corporation, Alpharetta, GA
From August 2021- January 2024
-Forecast inventory levels based on demand forecasts and sales trends to ensure product availability while minimizing excess inventory.
-Review daily purchasing reports and system recommendations and determines proper quantities and items to purchase and creates purchasing documents to send suppliers.
-Place purchase orders with overseas and local suppliers while managing relationships ensuring timely and reliable delivery of goods, resolving issues, and optimizing costs.
-Coordinate with cross-functional teams to align planning activities with sales forecasts and customer requirements.
-Utilize advanced planning systems and tools to optimize planning processes and enhance efficiency.
-Maintains inventory availability while minimizing working capital investment.
-Ensure electronic data interchange (EDI), automated stock replenishment (ASR/VMI), emailed and faxed orders reach suppliers.
-Follow up with suppliers concerning order status and delivery and communicate delivery information to impacted departments.
-Reviews daily supplier shipping error notices and takes appropriate action.
-Review quarterly excess and inactive inventory reports and negotiates with suppliers to obtain return goods authorizations on excess and inactive material.
Purchasing Logistics Coordinator
Motovario Corporation, Alpharetta, GA
From June 2019 to August 2021
-Improved incoming scheduling of shipments through COVID 19 delays by networking alternative shipping sources
-Established and maintained a positive working relationship with suppliers. Conferred with suppliers to obtain product and service information such as price, availability, and delivery, as needed.
-Executed defined negotiation strategies to achieve the best price and lead times for material and services purchased.
-Decreased cost of vendor product through negotiation by 13% through COVID difficulties
-Resolved bottleneck of incoming shipments through re-routing and collaborating with multiple forwarding companies
Sr. CSR RMA Admin Lead
Motovario Corporation, Alpharetta, GA
From Jan 2017 to June 2019
-Served as a liaison between internal/external organizations and for assigned customers, owning the customer relationship, and contributing to the overall business strategy.
-Fostered and developed strong relationships with customers, being the single point of contact for customers and managed customer communications and relationships.
-Established contact to provide on-going technical and business support to assigned customers.
-Trained employees and customers on Engineering Support System as Website Management Administrator.
-Managed Return Materials Authorization Processes
-Managed Motovario USA CRM System
Inside Sales Rep & Account Manager Midwest Region
Motovario Corporation, Alpharetta, GA
From June 2014 to Jan 2017
-Maintained customer accounts
-Actively sought out new customer
-Planned production orders to ensure on time delivery in a JIT environment
-Coordinated with multiple departments to ensure most expedient completion of orders
-Communicated clearly with customers via phone and email for updates regarding outstanding orders
Education
Georgia State University
Atlanta, GA
Bachelor’s of Arts, Business Management & Administration
Additional Skills
-Expert in MS Office (Word, Excel, PowerPoint, Outlook) - TeamCenter
-SAP - Proficient in reading CAD drawing Specs
-CRM - International and Local Logistics Tracking Websites
-Engineering Support Website Administration - Local Vendor Sourcing Websites
-JD Edwards Eone
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