Customer Service Administrative Assistant

Lynn Huang

Salt Lake City, Utah

T: 801-***-**** E: ********@*****.***

Objective Creative and artistically minded individual with excellent customer service skills seeking an Administrative Assistant position. Bringing an 18+ year track record of providing exceptional service at previous employers to meet goals on time and within budget. Experience Eva’s Bakery-Manager

2018-2021

● Managed and guided a team of 14 employees at the front of the house.

● Resolved customer concerns and complaints daily.

● Utilized excellent communications skills and problem solving skills to manage team efforts and team relations.

Southwest Airlines - Flight Attendant 2006 - 2018

● Hospitality: Ensuring passengers have a comfortable flight. Provided exceptional customer service to passengers, consistently earning recognition from flight crews and earning 100% positive from passenger surveys.

● Mentored over 30 new flight attendants, providing training in customer service, safety techniques and health and sanitary standards to help improve overall service quality.

● In-depth knowledge of Federal Aviation Regulations.

● Conflict Resolution: Settle disputes and complaints in a polite manner.

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Office Manager – Humaniz, Inc. 2001 - 2006

● Managed schedules, organized office functions and oversaw daily operations of the office with 20 employees.

● Hired, trained and on-boarded over 10 new employees by providing initial support that expedited staff assimilation significantly.

● Slashed office expenditures by almost $50,000 annually by negotiating cheaper supply contracts, implementing inventory control and standardizing procedures. Education Weber State University, Ogden Utah -

Graduated with Honors and a BA in Visual Communications and a Minor in Photography. Skills Fluent Mandarin speaker

Microsoft Office proficient

CPR & First Aid Certified

Graphic Design

Planning / Event Planning

Conflict Resolution

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