Supply Chain Demand Planning
Resume:
Name Maxwell K. Ntiamoah
Address &
Address: *** **** ***, *** **** CA 95126
Email: ********@*****.***
Phone number: 219-***-****
Education Indiana Wesleyan University, MBA, Marion, Indiana (2014)
Specialization: Applied Management
Purdue University, Bachelor of Science – Semester Honors (2006), West Lafayette, Indiana (2007)
Specialization: Organizational Leadership Supervision
Minor: Management
Professional
Experience
Kaiser Permanente, June 2018-Current
Senior Supply Chain Manager, May 2023-
• As the senior supply chain manager, I’m responsible and held to account for the supply chain management process and operating budget
Manage a staff of 65 employees(5 direct reports and 60 hourly employees) within supply chain across 3 different shifts
• Oversees team applying best standards and practices in Supply Chain and Logistics, and, if needed oversees and guides team compliance to relevant guidelines. Drives the resolution of inventory, asset, and vendor/supplier deficiencies. Guides the implementation of recommendations suggested to streamline current systems to optimize, maintain, and transform current processes, and approves and makes key decisions to move forward with research plans to develop innovative strategies to streamline new/existing business operating models according to supply chain future state. Makes key decisions and approves next steps based on results from the audits of suppliers, conducts corrective actions based on interpreting needs identified from audits, and facilitates business reviews. Oversees implementation and development of future-oriented plans based on results on utilization, quality, inventory levels, and courier routes for projects, while assessing customer satisfaction levels.
• I ensure that suppliers/vendors' performance and relationships by working with directors to develop long-term strategies to evaluate suppliers/vendor compliance with policies and regulations and I do this by the following:
Proactively monitoring, designing, and integrating components of relevant programs, while also supporting contract negotiation
Onboarding new suppliers/vendors, and serving as an external spokesperson regarding suppliers/vendor policy and practices, to ensure their continued ability to support Kaiser Permanente
Developing strategies for corrective actions at scale; guiding the development of strategies for managing the resolution of suppliers/vendor issues and risk associated with those vendors; and influencing the development of strategies to broadly improve strategies for meeting operational and cost targets across suppliers/vendors
I also ensure that the purchasing strategy is consistent with the overall national sourcing strategy by guiding the development of strategies on the following: improving the processing of purchase requests; and guiding the planning of strategies for purchase standardization, quality, and amounts. Forecasting purchase-related problems, development and implementation of long-term cost savings, and guiding the planning of strategies to resolve them. I'm also responsible for overseeing the development, implementation of processes, and approval of order quantities. In determining orders I assist in the developing of long-term strategies for improving product evaluations and trials and leading efforts to select new products and equipment.
• Forecasting
Ensures adequate levels of inventory are maintained by: managing major disruptions in inventory and managing administration of transaction requests for supplies, equipment, and services.
Guiding the development of inventory management strategies to meet future inventory demand to minimize obsolescence or expiration;
Influencing the development of strategies for maintaining automated inventory and ordering systems to support inventory reconciliation and guiding others in the organization to do the same
Guiding the planning of objectives and strategies to confirm a wide range of complex and long-term reorder levels are updated, maintained, and adhered to so that proper product rotation remains valid, and inventory levels are accurate
Working collaboratively as an internal consultant and external spokesperson to maintain the inventory control system (e.g., ensure accuracy of product line, proper level of stock, rotation of product, cleanliness of product/carts), and guiding others in the organization to do the same.
Responsibilities include SAP Requisition, Purchase order management, Supply and Demand forecast management, and Supply chain forecast planning communication with vendors.
Led the forecast planning process to optimize the supply chain, solve shortage issues, and strengthen vendor relationships.
• Demand Planning
Ensures purchasing strategy is consistent with the overall national sourcing strategy by guiding the development of strategies for improving the processing of purchase requests;
Guiding the planning of strategies for purchase standardization, quality, amounts, or equivalency; forecasting purchase-related problems, development and implementation of long-term cost savings, and guiding the planning of strategies to resolve them;
Overseeing the development, implementation of processes, and approval of order quantities, while also developing long-term strategies for improving product evaluations and trials; and leading efforts to select new products and equipment.
Ensures compliance with state and federal regulations, and company policy/procedures on purchasing, inventory management, and distribution by developing strategies for applying best standards and practices;
Overseeing the development of strategies for managing quotations for new stock and non- standard items, fulfilling contracts, monitoring the external environment, and internal trends, to ensure compliance
• MRP
Handled Order Management, Inventory, Bills of Material, Quality, Match Exceptions, Cost Management, MRP Planning and Supply Chain Planning.
Experience in Supply Chain Management, Purchasing, Procurement, Inventory Management, Demand Planning using MRP.
Responsible for Demand Planning, Inventory Planning including Assemblies & BOMs, Sales Forecasting; Match Exceptions, Vendor Risk & Implementation Assessment and Reconciling
Implemented and maintained an efficient MRP system to optimize inventory levels and streamline production processes
Analyzed demand patterns and adjusted MRP parameters to align with market trends and production capabilities
Ensured accuracy of MRP inputs, including the bill of materials (BOM) and inventory records, to support reliable production planning
• Master Data
Create and implement weekly SAP Master Data audits within Supply Chain.
Implementation of SAP Master Data management practices, policies and standards.
Monitor & update MRP/ERP item/material master data and supplier pricing as needed
Extract master data from SAP and analysis the report, create purchase order report based on demand
Supported demand planning, inventory management, and procurement processes with accurate master data
Managed product, supplier, and customer master data to ensure seamless supply chain processes in integrated into the ERP/SAP system. This is done at the vendor assessment and setup has been completed.
Integrated master data across multiple supply chain systems, including ERP (e.g., SAP, Oracle) and WMS (Warehouse Management Systems)
Monitored key performance indicators (KPIs) related to master data to drive continuous improvement
Supply Chain Manager, September 2019- May 2023
• Provides leaderships and accountability for supply chain management functions
Also building rapport and networking through rounding with key stakeholders throughout the facility to gain support and create a symbiotic relationship with managers, executives and nurses.
• As the supply chain manager, I’m responsible and held to account for the supply chain management process and operating budget
Currently manage a staff of 50 employees within supply chain across 3 different shifts
Responsible for managing a supply chain operation for a 300+ bed facility which includes 60+ OR procedures daily and 80+ clinics
Hire, train, supervise, counsels, disciplines, and terminate assigned staff as appropriate.
Areas of responsibility as a supplier chain manager: capital request (cerc committee/order creation and processing), contract administrator (on contract committee), product conversion, Local Product Council planning (Co-leader for the approval of new product/equipment to the hospital), storeroom warehouse, procurement, linen, mail, asset management and disposition.
Accountable for compliance with all National and Regional, and local governing bodies in Sarbanes Oxley, Joint Commission, Department of Public Health, Etc.
Drive cost savings, Par management, product recall, product compliance, product mix needs, compliance with national contracts, and highly motivated workforce with customer service.
• 2023 Results
Co-Leader of NCAL Contracting group
• Developed and deployed regional/local contracting standard process, to effectively manage $408MM aggregate contract value as of 9/2022.
Co-Leader for the Regional SOP Team for Onboarding
• Created a new standard onboarding process for all positions within supply chain for new employees to learn and understand the different process within supply chain
Co-Leader for the Regional SOP Team for Receiving
• Created a new standard operating procedure for the receiving storekeepers an all in one process that all facilities must adhere to
5S Improvement Work
• 5S project was a collaboration effort between Patient Care Services(15 departments) and Supply Chain. This project was to optimize and improve the departments clean utility rooms so that each department would have 72 hours worth of supplies. It improved ergonomic, safety, contract compliance, and customer satisfaction.
• 2022 Results
People pulse survey engagement survey scored an 67% vs. the engagement score improved to 71% for the end of the year
Contract Spend Improvement ended at 107% to our goal as of December 2022 (5th year in a row that Kaiser Santa Clara has achieved contract savings/contract spend improvements)
Contract manager for Santa Clara and San Jose hospitals
• 2021 Results
People pulse survey engagement survey scored an 81% vs. the engagement score for Northern California is 73%
Contract Spend Improvement we were 107% to our goal as of July 2021 (4th year in a row that Kaiser Santa Clara has achieved contract savings/contract spend improvements)
Project on 5S dock improvement, currently in process. This is to improve the safety and space constraints amongst EVS, Engineering, and Supply Chain
Supporting the improvement of the regional onboarding project for new supply chain managers and in addition I’m part of the team to help create a new standardized process to help supply chain gain efficiencies in hiring new employees.
• 2020 results
2020 Service Area Supply Chain Budget: YTD Target is $3,083,291 vs YTD Actual $3,224,964 with a variance from target is -$141,673. Slight increase over supply chain med-center budget; due to constraints to the covid pandemic.
Inventory optimization for AIO (Annual inventory optimization) was at 100% and physical inventory for OR/ASU/Eye surgery center were completed.
Business continuity that supply chain provided for the site during covid to get the PPE to the staff was done the following way:
• Due to the worldwide PPE shortage, I created a business continuity plan that enabled nurses and doctors to ensure they had PPE to take care of their patients. This was worked in conjunction with nurse leadership and was successful.
People pulse engagement survey rated supply chain with an 83% score. The region engagement survey rating was a 74%, Santa Clara supply chain was 9 points higher. This result shows that even during the pandemic the team was very engaged and felt that supply chain leadership was on the right track.
Contract Spend Improvement we were at 102% to our goal as December 2020 (3rd year in a row that Kaiser Santa Clara has achieved contract savings/contract spend improvements)
• 2019 results
Contract Spend Improvement we were at 151% to our goal as December 2019 (2nd year in a row that Kaiser Santa Clara has achieved contract savings/contract spend improvements)
2019 Supply chain budget was +$80k favorable and supply chain was within budget.
Inventory optimization for AIO (Annual inventory optimization) was at 100% and physical inventory for OR/ASU/Eye surgery center were completed.
Interim Supply Chain Manager, April 2019-September 2019
Assistant Supply Chain Manager, June 2018-April 2019
• Assisted in the development of asset management strategy which is supportive of financial goals, capital planning efforts and, in collaboration with Facilities Services, Clintech/Biomed and EH&S and finance.
o Responsible for ordering capital and managing capital orders with vendors and end users
• Maintain product integrity/expiration as well as high service levels; ensure re-order min/max levels are updated maintained and adhered to for all inventory within the hospital o In addition to product integrity I also manage the asset disposals and disposition within the hospital and MOB
• Implements sourcing/procurement contracts for service improvements and/or product/practice standardization opportunities to local, regional and national sourcing teams
• Perform staff/personnel audits, ensuring cleanliness of storage facilities, validate proper product rotation, accurate inventory levels, etc
• Current projects completed:
o Supply Rack covers for hospital-JAHCO Audit
o Inlay Mats for hospital-JAHCO Audit
American Income Life, November 2017-June 2018
Supervising Agent, November 2017-June 2018
• Provide solutions to clients to serve their financial and life insurance needs for their family
• Assist with new clients in finding what they are looking for and determining which product best suits their needs
• Build valuable and trusting relationships with clients
• Work with the management team to optimize client satisfaction Cognizant Technology Solutions, Jan 2016-July 2017
Sr. Lead Analyst Category Expert and Strategy: Consultant with Cognizant Technology Solutions, October 2016-March 2017
• Researched taxonomy and nomenclature to assess the segment, product type family, and product type to the top 250K item list and top 100K revenue generating items and identified 51 groups for gap analysis for the top Fortune 10 retailer
• Conducted gap analysis on item content across the Fortune 10 retailer, manufacturer’s websites, and key competitors. This was done to identify where the Fortune 10 retailer has gaps in content and outperforming competitors. Researched customer reviews across all user interfaces to understand who the customer is and what product information they care about the most. Maintained the data within Category expert tracker
• Took information from the gap analysis and defined content requirements for each category; curated attributes across all user interfaces; defined recommended number of images and what type of images; defined recommended quantities for short description, long description, and shelf description; defined category-specific required content areas for rich media, identify who is the customer and what they want; and created style guides with mapping examples and instructions for content enrichment from the gap analysis
• Completed 51 style guides that either encompasses segment, product type family, and product type
Solution Architecture: Consultant with Cognizant Technology Solutions, Feb 2016-May 2016
• Working with a Fortune 250 company to implement a new order management system
• Created system context diagrams
• Worked with multiple stakeholders (Solution Architect, Manhattan, JDA, and WM teams) for requirement gathering and then documented EOM specific system integration
• Interface business rules and diagrams and create an integration document for the Solution Architect team to use to onboard new employees
• Experience in Agile working on requirement gathering, analysis, and documentation by creating use cases and user stories.
• Experience in working with cross functional team spread across geographies and maintaining a close and strong working relationship with teammates and the management
Business Analyst: Consultant with Cognizant Technology Solutions, June 2016-July 2016
• Worked with a Fortune top 10 retailer
• Assisted with user story and use case creation to help the IT team create a new platform for a Fortune top 10 retailer
• Conducted User Acceptance Testing for the new software implementation, before the software gets used.
Frito-Lay North America, June 2011-January 2016
Supply Chain Warehouse Operations Manager: Frito-Lay Inc., Nov 2013-Jan 2016
• Supply Chain professional with close to 4.5 years of experience in Manufacturing, Supply Chain and New Product Introduction processes. Responsible for the deliverance of product to consumers which is completed through accurate and on-time deliveries through manifested orders to support the supply chain process
• Achieved controllable cost plans relative to department and identified and communicated continuous improvement opportunities to employees and management
• Expert in full lifecycle of new Packaging and Warehouse processes: evaluation, requirements definition, design validation, testing, implementation and post implementation support of business applications used for that process
• Lead a team of employees and automation for the deliverance of product to customers
• Utilize SAP and ICS to complete accurate and on-time deliveries through manifested orders to support the supply chain process
• Maintain warehouse labor, schedules, hiring, and payroll through Manhattan and Kronos
• Improve KPIs through a four-shift operation and scorecard
• Work on FIG and inventory for a four-shift operation and communicate any reverse logistics between the traffic and manufacturing departments
• Technical knowledge with multiple programs SAP, ICS, Manhattan, Kronos, Avantis, InfoLink (Forklift Truck)
Projects within Warehouse
• Pickbelt Optimization, Frito-Lay, Inc
Project Lead, responsible for the elimination of redundant task and increasing more efficient trailer transitions. Also, improving pickbelt labor and increase throughput across a four-shift operation.
Conducted Baseline Performance analysis, utilized team to look at the root cause, developed new dynamic standards and SOPs, and created a new sustainment process across 4 shifts
• Warehouse Holds Process
Responsible for observation and documentation of the holds process on a four-shift operation. Survey all employees on the holds processes and find any discrepancies or alignments
Was part of the creation of a new SOP, Holds Process Book, which will document all holds that occur and find all product location whether within the manufacturing facilities, DCs, or stores.
Supply Chain Packaging Operations Manager: Frito-Lay, Inc., June 2011-Oct 2013
• Lead teams of manufacturing associates and responsible for team’s development
• Responsible for KPI’s for people, quality, performance, cost, service, and safety
• Utilize ICS, need sheets, and packaging automation to facilitate the production of product for customers
• Create new SOPs to improve processes, reduce labor, and waste
• Setting up quality line schedules through the MPS process to improve automation
• Attained Kaizen Certification and was instrumental in improving processes across multiple shift and multiple business units by utilizing quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities
Projects within Manufacturing
• RSTC Finished Waste, Frito-Lay, Inc
Project Lead, responsible for the reduction of product waste on the RSTC Ishida level
Created new RSTC changeover SOP, worked with Sanitation manager to ensure proper documentation is in line with AIB and OSHA standards, improved labor associated the reduction of RSTC waste
• TC Packaging Film Waste Reduction
Value Stream the process of changeovers and film changes
Created a packaging set up checklist for all Packaging Machine Operators within the TC Packaging department
Sears Holdings, July 2008-June 2011
Brand Central Manager, Sears Holdings, May 2010-June 2011
• Retail professional with 3 years of experience in Retail Operations and Management. Responsible for fact based, real time feedback on the product life cycle including category management, assortment, pricing, inventory, marketing support, reverse logistics, transition/exit strategies to provide excellent service for consumers.
• Individually supported, coached and developed team members across all brand departments
• Maintained ownership for full implementation of corporate programs and initiatives on merchandising with weekly checks from the district manager and quarterly reviews from the Regional Vice President (Softlines, Brand Central, & Home Improvement)
• Worked with vendors to create training vehicles for sales employees
• Provided 1st person coaching and leadership on the execution of action plans, based on the weekly playbook process, daily department walks, evaluation of customer satisfaction surveys, customer verbatim, and customer/associate interactions
• Responsible for planograms, sales, reverse logistics, scheduling, hiring, and interviewing
• Provided Store Manager with fact based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc. to highlight opportunities for clients
National Retail Management Trainee, Sears Holdings, July 2008-May 2010
• Responsible for full implementation of corporate programs and initiatives on merchandising
• Managed Home Fashions, Ready to Assemble, and Kids Department
• Conducted ready meeting to drive Sales, Credit, Sears Protection Plans, and Protection Agreements to exceed goals for the day and monthly sales plans
• Ensure that National Presentation Standards are maintained at the highest level Awards,
Groups,
Certifications
Diversity and Team Awards
Frito-Lay: Diversity and Inclusion Leader for Mosaic and Connect (June 2011-Jan 2016)
Frito-Lay North America Inclusion Award Winner (2014) & National Group Award Diversity & Inclusion for Field ERG Group (2014)
Frito-Lay: Team of the Year, (2012, 2013)
Diversity and Inclusion conference, Kaiser Permanente 2019
Kaiser Permanente Leadership University (2022-2023) Diversity & Professional Groups
Cognizant: African American Latino Affinity Group Marketing Team (2016)
Cognizant AALG, Attract Pillar Lead (2016-2017)
NBMBAA (2012-Present)
Certifications
Frito-Lay: Kaizen Certification (2013)
Cognizant: Agile Project Management Foundations (2017)
Cognizant: Scrum: The Basics (2017)
Contact this candidate