Property Management Community Engagement

Nancy A. Zuffrea

Phone: 503-***-**** • Email: ********@*****.***

Professional Summary

Accomplished property management professional with expertise in multi-property operations, team leadership, and resident satisfaction. Skilled in budgeting, vendor coordination, and compliance with safety and housing standards. Proven ability to foster community engagement through events, strategic marketing, and tenant support. Proficient in Yardi, RentCafe, QuickBooks, and other tools to enhance operational efficiency and financial performance. Dedicated to creating secure, welcoming environments while driving organizational success.

Core Competencies

Property Management & Leasing

Marketing & Public Relations

Financial Management (A/R & A/P)

Customer Service & Sales

Vendor Coordination

Event Planning & Community Engagement

Technical Skills

Software Proficiency: QuickBooks, Yardi Software, Opera Express, RentCafe, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Access)

Specialized Tools: ACT, PeopleSoft, Fair Housing Compliance, Nightvision Software, Blue Moon Software

Professional Experience

Community Site Manager

Cascade Management • Portland, OR July 2023 – Present

Transitioned a multi-property building project from construction to operational status.

Oversaw a team of 5 employees, including janitorial and office staff.

Coordinated vendor services for property upgrades, ensuring timely and satisfactory completion.

Managed budgeting, rent collections, and lease recertifications while maintaining high resident satisfaction.

Organized community events to foster resident engagement and ensure compliance with security and safety standards.

Partnered with security teams to implement and maintain safety protocols across the property.

Assistant Community Manager

Jones Street Residential • Delmar, NY 2020 – 2023

Prepared and executed lease agreements, managed rent collection, and addressed resident concerns.

Conducted move-in/out inspections and performed market analysis to optimize occupancy rates.

Planned and executed community events to improve resident satisfaction and retention.

Supervised vendor activities and ensured timely maintenance completion.

Enhanced property visibility through targeted social media campaigns and marketing initiatives.

Provided monthly performance reports to senior management, highlighting key successes and areas for improvement.

Previous Professional Roles (2002-2020)

Held various leadership and operational roles in property management, marketing, and hospitality. Key accomplishments include:

Directed marketing and leasing strategies at ExecuTech Office Suites, increasing occupancy and retention rates.

Managed operational and leasing activities for Corner Office/Regus Management Group, boosting client satisfaction.

Supervised staff scheduling and guest services as Sales & Reservations Specialist at Best Western.

Developed and implemented community engagement initiatives, securing strong tenant relationships.

Coordinated vendor services and oversaw budgets to ensure efficient property operations.

Education & Certifications

Certificates in General Manager, Revenue Management, and Front Desk

Best Western University

Real Estate Broker License

ProSchools

Certificate in COBOL Computer Programming

Oregon State Health Division

Degree in Business Administration

David Douglas High School

Community Involvement

Membership Committee Chair & Board of Directors

East Portland Chamber of Commerce (2008-2010)

Board of Directors & Auction Committee Chair

Gateway Area Business Association (2006-2008)

Ambassador

Clackamas County & Hillsboro Chambers of Commerce

Task Force Member

City of Portland “Workplaces” Initiative

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