It Support Customer Service

Maxime Pierre

845-***-**** ******.*******@******.*** LinkedIn: www.linkedin.com/in/maxime-pierre-851202102

SUMMARY OF QUALIFICATIONS

• Over 15 years of experience in IT support, system analysis, and customer service within fast-paced environments.

• Proven success in managing IT operations, resolving technical challenges, and aligning solutions with organizational objectives.

• Multilingual professional fluent in English, French, Spanish, and Creole, with strong communication and cross-team collaboration skills.

EDUCATION

Rockland Community College

Associate of Applied Science Emphasis: Information Technology

Strayers University (expected graduation September 2025)

Bachelor of Science in Computer Science

RELEVANT COURSEWORK

System Analysis, Networking Essentials, IT Service Management, Troubleshooting Techniques

TECHNICAL SKILLS

Operating Systems: Windows OS, macOS, iOS

Tools: MS Office 365, ServiceNow, Remedy, SCCM, Active Directory

Networking: VPNs, LAN/WAN, Ethernet, TCP/IP, DNS, DHCP

Other Skills: Troubleshooting, Imaging, Deployment, Endpoint Management

CERTIFICATIONS

• ITIL Foundation

• CompTIA Network+

• CompTIA A+

• ISO 20000

• Supporting Windows 10

• iCloud Essentials

PROFESSIONAL EXPERIENCE

Legal Benefit Authorizer

Social Security Administration Remote Dec 2022 - Feb 2024

• Guided applicants on benefit eligibility and payment processes under Social Security programs.

Information Management Technician

United Nations Joint Staff Pension Fund New York, NY May 2015 - Dec 2022

• Conducted compliance research and ensured adherence to Pension Fund rules.

• Delivered technical support for digital entitlement applications, enhancing user experiences.

• Communicated benefits information to stakeholders and minimized disruptions through strategic issue escalation.

Service Desk Support Analyst

United Nations International Computing Centre New York, NY June 2012 - May 2015

• Provided front-line technical support, resolving login, hardware, and software issues.

• Administered Active Directory for multiple agencies, ensuring system integrity.

• Supported data migration efforts and optimized IT systems.

Clinical Systems Analyst / IT Project Manager

Saint Clare’s Hospital Denville, NJ Feb 2010 - Nov 2012

• Delivered hardware/software support and collaborated with vendors for issue resolution.

• Managed IT ticketing systems to ensure timely resolutions.

Support Technician

Topcon Medical System Oakland, NJ March 2009 - Jan 2010

• Provided end-user support for software/hardware issues.

• Managed asset inventories and ensured network connectivity.

Assistant Bio-Medical Engineering Technician

Centro de Tomographia de Santiago Dominican Republic Aug 2006 - Sept 2008

• Oversaw medical equipment acquisition, maintenance, and network integration.

PROJECT EXPERIENCE

IT Systems Optimization Saint Clare’s Hospital 2012

• Led IT system upgrade efforts, improving network stability and efficiency.

• Implemented endpoint management tools for streamlined troubleshooting.

CORE COMPETENCIES

IT Service Management Networking Change Management Technical Support Leadership

Professional References

Robert Delaurentis

***********@*****.*** 917-***-****

Associate Cybersecurity Cloud and IAM Engineer

United Nations

Lisa Hunt

Julie Meghoma

********@*******.*** 917-***-****

*******@*****.*** 201-***-****

Service Desk Technician UNJSPF

Service Desk Supervisor

UNICC/UNJSPF

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