Customer Service Account Manager

JACKI BLAZESKI

Columbus, OH 614-***-**** *********@*****.***

Professional Summary

Accomplished Account Manager and Business Manager with over 24 years of experience driving revenue growth, expanding market share, and building long-term client relationships. Skilled in sales strategy development, territory management, and market analysis to identify high-value opportunities and develop tailored solutions. Proven success in exceeding sales targets, optimizing customer service operations, and leading teams to achieve business objectives. Known for negotiations, strong communication, and delivering measurable results that contribute to customer loyalty, repeat business, and growth in competitive markets. Skills

• Territory Management & Sales Strategy

• Client Relations & Customer Retention

• Customer Service & Technical Support

• Revenue Growth & Market Expansion

• Account Management & Negotiations

• Product Knowledge & Problem Solving

• Team Leadership & Collaboration

• Sales Targeting & Goal Execution

• Performance Metrics & Reporting

• Quality Oversight & Risk Mitigation

• Market Analyzing & CRM Systems

• Strategy Plans & Budget Forecasts

Selected Accomplishments

New Territory Profitability: Successfully expanded a new territory from $0 to over $500,000 in yearly gross profit through strategic sales efforts and customer engagement.

Top Valvoline Sales Performer: Achieved #1 ranking in the region for new Valvoline business and 5th nationally by consistently acquiring high-value accounts and maintaining excellent client relationships.

High Project Success Rate: Identified customer needs and negotiated customized sales strategies, achieving an 85% success rate in closing profitable projects within competitive markets and complex industries.

Developed Profitable Territory: Grew a previously unserved territory from zero accounts to $150,000 monthly revenue with

$25,000 gross profit in less than a year.

Increased Market Share: Built strong client relationships and delivered valuable, results-driven services, driving a 25% increase in company market share within the assigned region over three years.

Optimized Customer Service Operations: Streamlined remote customer service processes, reducing response times and improving client satisfaction by efficiently coordinating with technical support and manufacturing teams. Work History

Senior Account Manager 2019 to Current

Glockner Oil

• Driving consistent revenue growth by developing customized sales strategies and building long-term customer relationships.

• Continuously exceeding sales targets by utilizing strong negotiation skills and creating mutually beneficial solutions for clients.

• Collaborating with dynamic teams to execute innovative solutions, increasing customer satisfaction and product adoption.

• Managing accounts by conducting performance reviews, identifying opportunities, and implementing tailored action plans.

• Utilizing data analytical tools to track performance, optimizing resources allocation, and forecasting future revenue streams.

• Leading regular training sessions for clients and sales teams, confirming comprehensive understanding of company offerings.

• Monitoring industry trends and competitor activities to refine strategies, prioritizing gaining a competitive edge in the market.

• Coordinating territory-wide marketing campaigns to develop brand visibility, generate new leads, and strengthen presence.

• Implementing territory management procedures, improving sales efficiency, and achieving increases in client retention rates. Territory Business Manager 2012 to 2019

Apollo Oil, LLC – Columbus, OH

• Established new customer accounts through dedicated cold calling, prospecting, and providing excellent service to clients.

• Managed all aspects of accounting, billing, and customer services remotely, ensuring seamless and operational processes.

• Developed effective territory sales strategies, targeting distributors and key prospects to expand market reach and revenue.

• Coordinated product delivery schedules and ensured on-time fulfillment by collaborating with logistics teams and distributors.

• Provided technical support to customers, acting as the primary liaison between clients, manufacturing, and technical teams.

• Analyzed sales data and market trends to optimize sales efforts and identify opportunities for growth and business expansion.

• Built and maintained strong relationships with distributors and clientele, prioritizing long-term partnerships and repeat business.

• Independently managed all sales operations, including prospecting, engagement, order processing, and after-sales support. Previous Work History

Territory Sales – RelaDyne, Grove City, OH – 09/2010 to 04/2012 Territory Account Manager – Englefield Oil Company, Heath, OH – 05/1996 to 09/2010 Awards, Training & Certifications

• Top Valvoline RedLine Performer in the US

• Road to Championship Winner – Shell

• PCALI Rewards Winner – Petro Choice Lubricants

• Dale Carnegie

• Sandler Sales Training

• All Mobil Master Schools

• Lubrication Skills Training – Shell

• Industrial Assessments Training – Shell

• Fleet Discovery Training – Shell

• HD, Antifreeze & Chemical Training Universities – Valvoline

• HD & Industrial Training School – Castrol

• Service Pro / Purus University

• Metalworking Fluid & Field Handling – Fuchs

• Metalworking & Process Engineering – Dubois

Education

Ohio State University

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