General Manager Customer Service
Resume:
SamanƔha
ThŚmŽƈŚn
Ph: 702-***-****
Em: *******@*****.***
PƀŚnjle
My name is Samantha Thompson, Ièm a well trained individual with 5+ years of food & beverage experience. I'm a reliable fast learner, who is dedicated to her work and looking to expand my future career opportunities.
EƹŽeƀience
Skillƈ
5+ years of food & beverage experience
Customer service resolution skills
Point of Sales Experience
(Toast, OpenTable, Aloha/Micros)
Third-Party Delivery Apps Knowledge
EdƜcaƔiŚn
West Anchorage High School
August 2017 - September 2019
Anchorage, AK
Clark County School District Adult
Education
January 2024 - Current
Las Vegas, NV
Refeƀenceƈ
Cassie Walling
General Manager
Twin Peaks
Jose Pere]
General Manager
Cafe Rio
Daniel Ellery
General Manager
Strip House Steakhouse
BXlleWWUaiQ -Server April 2024-current
Las Vegas, NV
● Handling high volume tables̭
● Input orders accuratelǗ into the POS terminal̮ split bills and accept paǗments̭
● Facilitated positive Ǫrst impressions for guests through friendlǗ greetings̮ professional attire̮ and genuine enthusiasm for their visiṱ
● Updated guest on specials̭
● QuicklǗ input orders in the POS sǗstem accuratelǗ and delivered fooḓ
HRVW
Twin Peaks March 2023 - January 2024
Sacramento, CA
● Trained new hires on hostès procedures and policies.
● Received and processed guest orders for delivery.
● Assisted guests daily with seating arrangements and special requests to enhance the guest experience.
● Expedited guestsè orders in a timely manner.
● Maintained and organi]ed dining supplies, cutlery and tables. Lead HRVW
Strip House Steakhouse May 2021 - July 2022
Las Vegas, NV
● PrimarǗ liaison betǑeen guests and staff̭
● Resolved anǗ guest concerns or general reservation questions̭
● Assigned seating arrangements based on guests preferences and availabilitṶ̈́
● AnsǑered phone calls to take orders and document reservations
● Trained neǑ hires on best practices and restaurant policies to maintain high standards of servicḙ
● OrganiǢed̮ stocked and cleaned establishment͖ s front lobbǗ during shifts to maintain Ǒelcoming appearance.
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