Vice President Human Resources

JENNIFER WILSON

Cell: 937-***-****

***********@*****.***

Executive Summary

Experienced professional with strong customer service and communication skills. I am very flexible and able to work independently.

7-11/SPEEDWAY

St Human Resources Shared Services Processor

Nov 2023

Process I-9’s in Oracle

Process Unemployment Claims in Workday

Process Education Reimbursements in Workday

Enter New Hire Packets in Oracle

PNC BANK

Operations Manager/Assistant Vice President

Apr 2019-Sept 2023

Manage a team of 10 Assumption processors and closers

Train new hires on procedures

Conduct quality audits

Handle all escalations

Sept 2015-Apr 2019

Managed a team of 12 Credit Bureau Disputes processors

Analyze each team member’s performance objectively and deal with any performance issues.

Develop relationships with credit bureau and industry personnel and leverage those relationships to solve problems.

JEFF WYLER AUTOMOTIVE

Finance Manager

April 2014-Sept 2015

Obtained credit approval and prepared all necessary documentation for car purchases.

Met with customers and worked with over 20 banks on a daily basis to find the best rate and loan for each customer.

Presented options for warranties, gap coverage etc.

PNC Mortgage

Mortgage Underwriter II

Sept 2012- Dec 2013

Underwrote and analyzed credit, financial and real estate documents to render credit decisions, both manually and with the use of automated underwriting systems for conventional loans. Quality Assurance

BANK OF AMERICA

Fulfillment Team Leader/Vice President

Oct 2011-Sept 2012

Mason, Ohio

Managed a team of 10-12 processors in a centralized environment. Trained new hires on work flow, policy, procedure and product.

Reviewed each loan and conducted quality audits prior to closing.

Hired qualified employees and handled discipline, including terminations. Handled all customer complaints.

BANK OF AMERICA

Mortgage Servicing Team Manager II/Vice President

Sept 2010-Oct 2011

Columbus, Ohio

Managed a team of 15-20 customer counselors in a Customer Assistance Center to assist borrowers with loan modifications, short sales and foreclosures.

Handled the transition of the site from a retail operations site to a Customer Assistance Center. Created relationships with non-profit groups.

Handled all customer complaints.

BANK OF AMERICA

Fulfillment Team Leader/Assistant Vice President

Columbus, Ohio

Sept 2009-Sept 2010

Managed an operations team of 20-30 openers, processors, underwriters and closers in a retail branch environment.

Consulted daily with Sales manager and sales staff in order to meet monthly branch goals. Monitored quality and conducted random file audits for each employee

Handled all customer complaints.

Developed relationships with sales staff.

NATIONAL CITY MORTGAGE

Mortgage Operations Supervisor III/Mortgage Officer

Oct 2000-Sept 2009

Miamisburg, Ohio

Managed an operations team of 15-20 openers, processors, underwriters and closers in a centralized environment.

Spearheaded a team that consistently exceeded quality and production objectives

Supervised the Assumptions Department

Managed and monitored the Disaster Recovery Plan for several sites.

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