Strategic Planning Continuous Improvement

James Schofield

* * * . * * * . * * * * Kernersville, NC J ames@j s chofield.com

V I C E P R E S I D E N T O F T E C H NOLOGY A N D FACILITIES

SUMMARY Accomplished and results-driven operations executive with experience in leading large-scale, complex operations within global organizations. Expertise in strategic planning, channel strategy, and operational excellence, with a proven track record of driving growth, efficiency, and innovation. Adept at managing multi-million-dollar budgets, developing high-performing teams, and leveraging emerging technologies to enhance service delivery. Known for a customer-focused approach, exceptional leadership skills, and a commitment to continuous improvement and operational excellence. Demonstrated ability to foster collaboration, mentor senior managers, and execute strategic initiatives that align with organizational goals.

- - - - SKILLS - - - - - - - - - - - - - - - - -

• Operations Management

• Strategic Planning

• Performance Analytics

• Leadership & Mentorship

• Innovation & Technology Integration

• Training & Compliance

• Customer-Focused

• Vendor & Partnership Management

• Budget & Resource Management

• Crisis & Event Management

• Project Management

• Adaptability & Continuous Improvement

E X P E R I E N C E - - - - - - - - - - - - - - - - - V.P. COURSEWARE & TECHNOLOGY DEVELOPMENT

FlightSafety International Ft. Worth, TX Mar 2021 – Oct 2024 Recruited to take ownership of all learning content creation, sustainment, and delivery, including program management of a budget exceeding $175 million for 350 full simulators and over 800 lower-level training devices. Supported 38 global learning centers and 250 aircraft programs across 12 aircraft manufacturers.

• Led a cross-functional team of over 180 professionals, including 11 direct reports, ensuring a 99% on-time delivery schedule and achieving a 30% cost-reduction in product lifecycle processes.

• Oversaw fleet management for a $175 million annual budget, effectively allocating resources for device acquisition, upgrade, and maintenance, resulting in a 15% cost reduction and improved operational reliability.

• Provided oversight for improvement and ongoing facility maintenance of 30 centers, specifically learning environment.

• Developed and maintained strong relationships with key OEM’s and clients, leading to a 25% increase in repeat business and improved contract negotiations, while ensuring high levels of customer satisfaction and loyalty.

• Pioneered integration of emerging technologies such as SaaS and IAM in courseware development and delivery, setting industry standards for interactive learning experiences increasing on-line learning year- over-year by 15%.

• Fostered cross-functional partnerships with Sales, Engineering, and IT to develop cutting-edge courseware, and align technology with educational best practices.

• Conducted in-depth analysis of training methodologies, identifying key areas for improvement and implementing data-driven solutions resulting in consistent increases in customer satisfaction feedback. James Schofield 336-***-****

DIVISION DIRECTOR, CUSTOMER SERVICE/TECHNICAL SUPPORT Honda Aircraft Company Greensboro, NC Nov 2010 – Mar 2021 Responsible for establishing global aftermarket business units prior to aircraft entry into service, including accounting, inventory, global warehousing, warranty, service plans, technical support and repair stations. Post- entry into service, managed all technical aspects of the business, reporting directly to the CEO.

• Spearheaded the development of the Global Customer Service Division, resulting in 100% readiness at entry into service.

• Led financial management and resource modeling for the division with an annual budget of $130M, optimizing allocation and utilization of resources to achieve a 12% increase in operational efficiency and a 15% reduction in costs.

• Developed and implemented a feedback loop system, resulting in improvement in communication of customer insights to the engineering design team, which led to an increase in product quality and customer satisfaction.

• Business owner for providing timely and effective technical support, including repair and recovery, through a CRM solution.

DIRECTOR OF PROJECT MANAGEMENT OFFICE

EmpowerMX Mendota Heights, MN Aug 2007 – Nov 2010 Established and led a comprehensive Project Management Office (PMO), integrating business analyst, project managers, and software development leads to drive key strategic initiatives and ensure the successful delivery of projects.

• Led a team of experts in developing and implementing maintenance tracking software for airlines and repair stations, resulting in a 25% increase in operational efficiency.

• Successfully released a customer ticket system, resulting in a 40% reduction in customer issues and a 50% improvement in response time.

• Established a strategic partnership with an offshore team, enhancing efficiency and coverage, which resulted in a 35% acceleration in issue resolution and a 20% improvement in overall service quality.

-- E D U C A T I O N Master of Business Administration, Postgraduate, University of North Carolina Master of Science, Embry-Riddle Aeronautical University Bachelor of Science, Southern Illinois University

CERTIFICATIONS Project Management Professional (PMP), Project Management Institute 2004

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