CR Christine V. Rodriguez
Pasadena, TX ***** 832-***-****
******.***********@*****.***
PROFESSIONAL
SUMMARY
Responsible Accounts Receivable Clerk proficient in Collections and Customer Service. Passionate and motivated, with a drive for excellence. Over 20 years in Customer Services and Accounts Receivable positions. SKILLS Collection Bank Statement
Reconciliation
Texas Notary
Research
Judgement Making
10 Key
Contracts
Credit
Data Entry
Database
Financial
Forms
Office
Research
Spreadsheets
Telephone
Invoicing and collections
Greeting and Seating Clients
Customer Complaint Resolution
Visitor and Customer Relations
Call Answering and Routing
Incoming Call Reception
Office Reception
Reminder Calls
Call Screening
Telephone Answering
Intuit QuickBooks
Clerical Support
Lobby Maintenance
WORK HISTORY RECEPTIONIST 01/2022 to 12/2022
Eagle Collision Repair Center Houston, TX
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression. Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly. Provided clerical support to company employees by copying, faxing and filing documents.
Corresponded with clients through email, telephone or postal mail. Answered phone promptly and directed incoming calls to correct offices. Sorted, received and distributed mail correspondence between departments and personnel.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
ACCOUNTING SPECIALIST 12/2018 to 02/2020
Texcel Inc.
Applied more than 100 payments per week.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Produced, distributed and tracked more than 100 monthly invoices for Rubber Hose business.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues. Performed targeted collections on past due accounts aged over 60 days. Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Entered figures using 10-key calculator to compute data quickly. Submitted cash and check deposits and generated cash receipts to record money received.
Responded to inbound inquiries regarding accounts and payments. Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Optimized organizational systems for payment collections, AR, deposits and recordkeeping.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Sorted mail and other important data, promoting quick delivery of all messages to recipients.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Monitored office supplies by checking inventory on bi-weekly basis and placed orders whenever stock appeared low.
Received packages and mail at front desk and dispersed to correct employees.
ACCOUNTS RECEIVABLE CLERK 07/2014 to 01/2017
Holloway Houston
Arrange for debt repayment or establish repayment schedules bases on the customers financial situation Locate and notify customers of delinquent accounts by mail and telephone Receive payments and post payments to customer accounts Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sale, service or credit contracts.
Negotiate credit extensions when necessary Prepare Bank Deposits by compiling data from cashiers, verifying and balancing receipts, sending cash, checks or other forms of payment to banks Miscellaneous office duties and assist other employees when needed.
ACCOUNTS RECEIVABLE CLERK 07/2012 to 06/2014
Bayway Lincoln
Prepare Bank Deposits by compiling data from cashiers, verifying and balancing receipts, sending cash, checks or other forms of payment to banks Debit/Credit and Total accounts in spreadsheets and company database Receive, record and bank checks, cash and vouchers Miscellaneous office duties and assist other employees when needed. SERVICE /PARTS CASHIER / BACKUP WARRANTY 01/1998 to 01/2003 CLERK
Strickland Chevrolet
Acted as Service Cashier subject matter expert, answering internal and external questions and inquiries.
Reviewed outstanding requests and redirected workloads to complete projects on time
Communicated verification and authorization status updates with service department to facilitate decision-making for patient admissions and insurance coverage.
Gathered paperwork and contacted customers to book appointments. Coordinated with contracting department to resolve payer issues. Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders. Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of all service functions. Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
EDUCATION GED 1995
Furr High School, Houston, TX
ADDITIONAL
INFORMATION
Additional Information and References available upon request.