Operations Specialist E-Commerce Marketing

CANDACE R DUNLOP AOCA

St. Catharines, ON 416-***-**** *********@*****.***

EXPERIENCE

MAY 2020 –

ONGOING

FEB 2024 – JUL 2024

FEB 2022 – OCT 2023

APR 1987 –

FEB 2 02 0

‘

SOLE PROPTIETOR – SNO BOUTIQUE

Coordinated in the design and creation of clothing and toys for the purpose of sales to the public

e-COMMERCE MARKETING

Coordination and management of a book of 180 advertisers foreign and domestic to keep their advertising current and active, outlining changes to the marketing system being used, working updated budgets and dealing with system issues and problems including hacking, banhammer and other problems.

SENIOR OPERATIONS SPECIALIST, BMO FINANCIAL GROUP

Coordination and management of Controls and Testing across varying Lines of Business with different degrees of complexity and stakeholder engagement

Coordinated with external companies domestic and international, including Depositories and Financial Solutions Corporations for project support and files / changes for corporate and upgrade

Coordinated with new members to train in new processes, created Standard Operating Procedures published to the corporate SharePoint

SENIOR OPERATIONS SPECIALIST, BMO FINANCIAL GROUP

Coordinated with Lines of Business and Technology Developers to develop requirements and designs of automated reconciliation processes resulting in the creation of the reconciliations

Coordinated with external vendors and Financial groups for data and files required to complement the development of reconciliation processes.

BUSINESS ANALYST, BMO FINANCIAL GROUP

Coordinate with Operations, Lines of Business and Technology for the purpose of updating and enhancing the Brokerage Business

CUSTOMER SERVICE ASSOCIATE, NESBITT THOMSON DEACON BONGARD [BMO]

Coordinated with Internal and External groups, providing support to brokers and clients Negotiated with external clients/ groups in conflict resolution

EDUCATION

2024 - Current QC Career School

Corporate Event Planning

Festival and Live Events

Professional Event Planning

1985 NIAGARA COLLEGE

Computer Communication

SEP T 1980 – ENVIRONMENTAL DESIGN, OCA

JUNE 1985 Graduated as Associate [equivalent BA]

SEPT 1977 - BOCK UNIVERSITY

JUN 1980 Classics / English / Art

SKILLS ACTIVITIES

Strong knowledge of Microsoft software; FIS – IntelliSuite; Visio;

Excellent communication skills, both verbal and written

Ability to collaborate effectively with team members, internal lines of business, external providers

Process Trainer

Develop Standard Operating Procedures

Experience Meta Marketing logic, including the CRM system

Professional seamstress, over 40 years experience

Business machines, including cash register, calculator

Bookkeeping

Inventory

Active member of Girl Guides of Canada

Mentoring

Sole Proprietor e-Commerce Business

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