Customer Service Executive Assistant
Resume:
Celeste Mulkeen
Productive and focused Collections Administrator with administrative skills. I offer superior performance in all aspects of collections with particular focus on medical and legal industries and exceptional customer service skills. Additionally, I have a background in the pharmaceutical industry and significant administrative and executive assistant experience. Committed to delivering high-quality work in a position where I will bring a friendly demeanor, patience, and flexibility in a stressful and ever-changing landscape. I also offer strong negotiating skills as well as an ability to communicate clearly and succinctly.
Work History
03/08/2024- 09/12/2024
Greenlife Healthcare
-claims specialist
- resolving claims by approving
Or denying document
-calculating benefits due
-determining compensation due
11/27/2024-02/15/2023
Nj Family Care
-customer support
Medical insurance
Manage incoming calls
Manage work with Horizon,WellPoint insurance to provide calls with updates on there patient status
Worked with Medicare and Medicaid policies
Sep 9/25/2022-
April 4/25/
2023
Customer Service III
Bank Of America Pennington NJ
. Customer service rep
. Wealth Management
. Helping bank FA/CA rep manage accounts
. Helping with questions and complaints
. Manage incoming calls
Feb 2021 –
2/7/2022
Feb 2020 – May 2020
2008-2016
Legal Collections Administrator
Radius Global Solutions, Ramse
In conjunction with American Express’s Client’s Recovery Department, increased collection portfolio of from one to eight million dollars
Managed caseloads, negotiated repayment terms, conducted asset research and communicated daily with legal offices.
Tracked accounts through entirely of legal process, including, negotiating payments on pre-legal status accounts
Ensured accounts met all local, state, and national regulatory paraments were met and in compliance
Collections Administrator
Tower Staffing, New York, NY
Focused on bankruptcy and accounts payable collections
Worked closely with customer service to facilitate client relationships on both accounts payable and accounts receivable side
Completed time-limited project for which I was hired on-time and exceeded goals.
Medical Collections Specialist
Community Collections Inc., Parsippany, NJ
Scheduled collection campaigns
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
Reviewed, compiled and analyzed data of loan loss reports
Identified, researched and resolved billing discrepancies
Maintained system accuracy
Communicated with clients for a win-win resolution
2008-2010
Administrative Coordinator
Merck & Co. Inc., Rahway, NJ
Served as main point of contact for senior management, scheduling appointments and greeting and directing visitors
Managed payment database
Trained entry-level employees
Applied analytical strategies to resolve complex problems
2004-2008
Front Office Administrator
Springfield Nissan, Springfield, NJ
Managed billing for dealership
Directed incoming calls to internal personnel and departments
Received and routed business correspondence
Maintained company database
Education
11-1-2004-3-2-2008
Bachelor of Applied Sciences: Business Administration
DeVry University - North Brunswick, NJ
Personal Info
Address
113 Sterling Ave
South Plainfield, NJ
07080
Phone
**********@*******.***
Skills
Proficient in Microsoft Office, Quickbooks, and Adobe Illustrator
Customer Service
Data Entry & Record Keeping
Compliance Systems (HIP, CTMS)
Ad Hoc Reporting
Medicare/Medicaid experience
Medicaid claim pressing payments processing approval rates processing cost of claim to insurance audit and review of claims
Collaborative Research
Schedule Management
Fluency in medical and legal terminology
LTD/IDI Insurance Claims
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