Customer Service Data Entry
Resume:
JAMARIAH HARPER
CUSTOMER SERVICE/ADMIN ASSISTANT
CONTACT
DX] ****************@*****.***
* **** * ******** ***, Chicago, IL
KILLS
Data Collection
Appointment Scheduling
Complaint resolution
Inbound and Outbound Calling
‘Account updating
Product Knowledge
Call Management
Scheduling
Data Entry
Technical Support
Microsoft Excel
Typing proficiency
High-energy attitude
Payment Processing
Problem-solving abilities
Microsoft Outlook
Customer Service
Spreadsheets
EDUCATION
2013-2017
Schaumburg High School
High school Diploma
LANGUAGES
Eng iS)
PROFILE
Communicative customer service professional motivated to maintain customer satisfaction and
contribute to company success
History managing large amounts of inbound calls and sustaining satisfactory relationships with
customers. Offers skill with CRM systems paired with outstanding active listening and multitasking
abilities.
Motivated professional with extensive experience in customer service, sales and administrative
tasks.
WORK EXPERIENCE
ADMIN ASSISTANT
Legal Zoom JANAURY 2020- SE[PTEMBER 2022
e Answered multi-line phone system, routing calls, delivering messages to staff
and greeting visitors.
e Maintained confidentiality of sensitive information by adhering to strict privacy
policies and implementing secure filing systems.
e Delivered excellent customer service through prompt responses to client
inquiries, addressing concerns effectively, and building strong relationships.
e Ensured accurate record-keeping with diligent data entry and database
management for vital company information.
e Advanced knowledge of programs such as Microsoft word, Outlook, excel.
Customer Service
PROVEST AUGUST 2023- JUNE 2024
Receiving inbound/making outbound calls to collect payments -use of critical
thinking and problem solving skills -Setting appointments for brick and mortar
locations -active listening skills -positive attitude
-Interpersonal skills -Leaving voicemails
-Calling 100+ clients per day/receiving inbound calls at 80+ clients a day
-Excellent Time management
e -Paying close attention to detail
e -Communicating every step with client intentionally to build trust
-Multitasking using two/three different screens at once
e -Able to adapt to any questions clients have or able to direct them to where they
need to go.
-Advanced knowledge of Microsoft word, excel, and outlook.
-Taking payments for accounts of clients.
e Answered customer inquiries and provided accurate information regarding
products and services.
Ability to take clear instruction without direct supervision via Zoom.
Contact this candidate