On-Site Front Desk
Resume:
BROOKE REEVES
Hephzibah Ga **815
762-***-**** **********@******.***
OBJECTIVE
I work to build strong relationships, handle issues diplomatically and promote exchange of ideas and concerns to accomplish Missions and Goals. To enhance my educational and professional skills in a stable and dynamic workplace
EDUCATION
GED 2010 AUGUSTA TECHNICAL COLLEGE
EXPERIENCE
BECHTEL/ADMINISTER III 2021-PRESENT
·Oversee the Front Desk Function, make copies, scans and file documents to support Management Staff.
·Gather office supply order request and create purchase orders for office supplies, send outgoing mail out via USPS & FedEx for Executive management, also distribute incoming mail daily.
·Maintain copier maintenance (Meter reads and Service Request)
·Ensure all visitors on-site are signed in and have received a visitor badge and ensure they are returned daily.
·Compile weekly on-site Guest list to be sent out on Fridays.
·Maintain all Company plants and my responsibilities may change based on the Company or Departmental needs.
·Collects all data from Electrical Unit to make graphs and spreadsheets and have close contacts with all electrical personnel PPT as their jobs continue.
·Audit weekend hours/payschedules for accuracy in timekeeping to support a bi-weekly pay processing for 3 thousand employees
·Fixed the Company calendar data for Units Three and Four.
·Ordered all site three and four supplies
BOWYER BUILT AUTO SERVICE MANAGER/SERVICE ADVISOR 2020-2021
·Promptly greet customers to obtain the vehicle information, all the symptoms to determine and recommend the needed maintenance base on age, mileage, and history of vehicle.
·Audited time, and prepared data file for ADP processing. Setup state and federal tax deductions according to W4, and state forms submitted, setup benefit options and payroll deductions. Pay was processed weekly for 13 employees
·Prepare a complete and accurate estimate of cost for labor, parts and verify that the final invoice reconciles with the work performed on the repair order. Explaining all completed work and charges to customers.
CASHIER PLANT VOGTLE QUICK SHOP 2018-2020
·Prioritize customer service through prompt and courteous service, attention to detail, and ability to anticipate needs of the customer.
·Operate cash register system, money order machine, lotto terminal and credit card machine within established company guidelines. Ensure that all supplies and products are stocked and available to the customer.
ADMINISTRATIVE ASST DICKSON-MARCHMAN INSURANCE AGENCY 2017-2018
·Customer Services to include answering phones, greeting customers and maintain office supply inventory.
·Process and review insurance documentation, ensure all documents are complete, take payments from customers and process through Remote Deposit System. This information is personal and confidential
·
SERVICE ADVISOR JIM HUDSON LEXUS 2016-2017
·Promptly greet customers to obtain the vehicle information, all the symptoms to determine and recommend the needed maintenance base on age, mileage, and history of vehicle.
·Prepare a complete and accurate estimate of cost for labor, parts and verify that the final invoice reconciles with the work performed on the repair order. Explaining all completed work and charges to customers.
H&R BLOCK 2012-2016
·Started as Receptionist – answering phones, monitoring mail, assisting customers
·Moved up to CPA position in which I successfully accomplished:
Farming itemizations
Quarterly/Annual tax filings
Reconciliation of accounts
Was chosen to attend CPA courses on Taxation
CORE COMPETENCIES
LEADERSHIP
Maintains and manages well-developed professional knowledge of entire products and services offered.
Heads responsibility to update and request support for further development requirements.
Took the leadership role to organize the office into a efficient workplace
Implement best practices in tracking supplier and customer invoices. This resulted in lower office operating costs. Improved inventory accuracy.
TEAMWORK
Strong relationship-building, and effective collaboration with management, co-workers, and customers.
Team Communication & Participation Decision Making
Clear guidance regarding timekeeping rules
BUSINESS RESULTS
Meet and exceeded daily goal of inbound and outbound calls.
Resolve and handle calls with a 90% accuracy rate
Managed the company's entire inventory of purchased and sold automobiles.
Monitored the progress of each vehicle throughout the day, and updating customers frequently
SELF MANAGEMENT
Works effectively by setting priorities based on importance and deadlines
Work effectively by persistently completing tasks
Analyzes own performance to assess strengths and weaknesses
SKILLS & ABILITIES
Communication.
Ability to Work under Pressure.
Decision Making.
Time Management.
Self-motivation.
Conflict Resolution.
Active Listening.
Computer Skills.
Customer Service.
Interpersonal Skills.
Problem Solving
Microsoft Suites
Management Skills.
Interpersonal communication
Multi-line Telephone
Planning and Organizing
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