Customer Service Support Specialist
Resume:
Rachel Hoff
Bullard, TX *****
************@*****.***
Professional Summary
I love working with people. I am enthusiastic, joyful and love to spread that to other people. I am a great multitasker. I am a hardworking always strive for excellence. I am responsible, dependable and looking for a position with wonderful coworkers. Great organizational skills. Also work well on my own. Authorized to work in the US for any employer
Work Experience
Food Manager
Bullard ISD-Bullard, TX
January 2024 to Present
Currently manage Bullard High School cafeteria where we serve 2 Breakfast periods and 3 lunch periods a day. We feed an estimate of 500 students a day. Following nutritional standards at minimum set by the state of Texas. Food production sheets. Inventory, ordering, proper training of workers in kitchen. Day Program Leader
Breckenridge Village of Tyler-Tyler, TX
November 2023 to January 2024
Maintains record of Day Program Residents attendance, activities and behaviors. Develop monthly plan for activities and lessons utilizing approved curriculum and community partner resources. Implement lessons and engage residents in learning process. Maintain annual training requirements. MHPS
Andrews Center Behavioral Health-Tyler, TX
January 2023 to November 2023
Peer Support Specialist responsibilities include conducting support meetings, developing recovery strategies, and responding to patient emergencies as needed. Ultimately, you will work directly with patients to help them address substance abuse and mental health disorders while they are at our healthcare facility
Merchandiser
SAS Retail Services-Waco, TX
January 2022 to September 2022
represent clients and their products in Retail settings. Sales Representative
Nabisco-Tyler, TX
June 2021 to January 2022
Handled client accounts. Ordered kept inventory and kept sales floor stocked Behavioral Health Technician
CENIKOR FOUNDATION-Waco, TX
September 2020 to April 2021
Assist clients with daily living activities. Maintained headcount at all times. Observed and documented.
Initiated and participated in Daily activities.
Maintained a clean and safe environment for clients at all times. Practiced HIPAA rules at all times.
Market Host
Magnolia-Waco, TX
October 2016 to January 2017
Making sure everyone enjoyed the magnolia experience. Administration Assistant
Mine Service Inc-Waco, TX
May 2011 to January 2016
Responsible for accounts receiving. Daily scheduling. Collections of accounts operating account. Customer service. Taking truck weight and billing accordingly. Also searching for new clients on a daily basis for mine service. Dispatch trucks in and out to keep scale house running smoothly. Customer Service Cashier
Ace Convenience Stores-China Spring, TX
November 2009 to February 2011
4008 China Spring Hwy
China Spring, Tx. 76633
Supervisor: De De
Position: Customer Service Cashier
Description: Responsible for customer service. Receiving shipments and stocking of store and maintaining the coolers. Responsible for the cash drawer and maintaining daily reports and paperwork for the
company.
Inventory Control Specialist
Wal-Mart-Bellmead, TX
September 2004 to October 2006
Description: Maintained the stock in the warehouse. Stocked freight on the sales floor and
helped with customer service. Operated
pallet jacks, forklifts and hand held
Telzons for freight counts and inventory
purposes.
Support Manager
Wal-Mart-Waco, TX
January 2001 to September 2004
Description: As a support manager I assisted the store manager on keeping up sales reports, schedules for the associates and other store functions. Also as a support manager I was responsible for general merchandise warehouse and associates that were on my shift, and customer service.
CNA
Regis St. Elizabeth Ctr-Waco, TX
March 2000 to October 2001
Description: As a CNA I worked on the Alzheimer Unit. My duties were to help the clients with personnel
care such as dressing, bathing, feeding and changing of undergarments. As a CNA I also provided companionship for the clients that were on that unit. I also assisted with daily activities. CNA
Hillcrest Hospital-Waco, TX
June 1999 to March 2000
Description: As a CNA I worked on the Medical Surgery Floor, were I assisted with patient care for people after their surgeries. I took vital signs, intake and outputs and kept up with the daily charts. I also assisted with the patients daily activities such as bathing, feeding and restroom duties along with any other
things that needed attention to help the patient
recover easier from their surgery.
Receiving/Stocker Associate/Support Manager
Wal-Mart-Round Rock, TX
March 1995 to May 1998
2701 South IH. 35
Round Rock, Tx. 78681
Supervisor: Gary Hare
Position: Receiving/Stocker Associate/Support Manager Description: Unloaded freight from trucks, maintained warehouse. Moved stock from the back to sales floor using
pallet jacks and stocked merchandise on the sales
floor. Also operated forklifts and scissor lifts.
Responsible for the freight being unloaded in a
timely manner, and other daily functions. Head of scheduling a team of about 35. Education
High school diploma
Sanford-Fritch High School - Fritch, TX
ADN
Amarillo Community College/ADN
None in ADN
McLennan Community College/CNA - Waco, TX
Skills
• Typing
• Supervising experience
• Customer service
• Cash handling
• Senior care
• Patient observation
• Documentation review
• Food handling
• Caregiving
• HIPAA
• Front desk
• Clerical experience
• Conflict management
• Store management
• Phone etiquette
• Employment & labor law
• Retail sales
• Merchandising
• Patient monitoring
• Interviewing
• Recruiting
• Food service
• Planograms
• Guest services
• English
• Hospitality
• Guest relations
• Computer skills
• Freight
• Home care
• Personal assistant experience
• Inventory control
• Crisis intervention
• Hospital experience
• Behavioral health
• Retail management
• Quality assurance
• Sales
• Cashiering
• Organizational skills
• Leadership
• Communication skills
• Stocking
• Filing
• Basic math
• SAP
• Baking
• Schematics
• Time management
• Specimen collection / processing
• Forklift
• Warehouse experience
• Medical Records
• Patient Care
• Vital Signs
• Management
• SAS
• EMR Systems
• Microsoft Word
• Cognitive Behavioral Therapy
• Individual / Group Counseling
• Behavioral Therapy
• Mental Health Counseling
• Conflict management
• Mental Health Peer Specialist
• Behavioral health hospital experience
• Christian counseling
• Motivational Interviewing
• Teaching
• Time management
• Experience with children
• Communication skills
• Experience working with students
• Classroom experience
• Training & development
• Supervising experience
• Medical records
• Data collection
• Medical terminology
• Records management
• Cooking
• Specimen collection / processing
• Customer service
• Vital signs
• Front desk
• Personal assistant experience
• Office management
• Cash handling
• Accounts receivable
• Guest services
• Hospitality
• HIPAA
• Accounts payable
• Cash register
• Store management
• Interviewing
• Microsoft Access
• Serving
• Human resources
• Leadership
• Warehouse management system
• Purchasing
• Negotiation
• Continuous improvement
• Supply chain
• Retail sales
• Planograms
• Warehouse management
• Heavy lifting
• Manufacturing
• Forklift
• Merchandising
• Proofreading
• Authentication
• Continuous integration
• Project management
• Quality assurance
• SAS
• Procurement
• Documentation review
• Childcare
• Working with people with developmental disabilities
• Applied behavior analysis
• Working with people with autism
• Behavioral health
• Guest relations
• Clerical experience
• Windows
• Financial services
• CRM software
• Phone etiquette
• Banking
• Management
• Computer skills
• Typing
• Public relations
• Social media management
• Event planning
• Organizational skills
• Marketing
• English
• Restaurant experience
• Food service management
• Writing skills
• Food service
• Nutrition
• Administrative experience
• Calendar management
• Multi-line phone systems
• Sales
• Math
• Employment & labor law
• Freight
• Food handling
• Recreational therapy
• Hotel experience
• Public health
• Cleaning
• Floor care
• Sanitation
• Schematics
• Driving
• Production planning
• Senior care
• Hospital experience
• Upselling
• Presentation skills
• Events management
• Recruiting
• Fashion retail
• Retail management
• Team management
• Staff training
• POS
• Payroll
• Employee relations
• Microsoft Excel
• Computer literacy
• Microsoft Outlook
• Culinary experience
• Product demos
• Appointment scheduling
• Medical office experience
• Computer operation
• Microsoft Office
• Data entry
• Customer retention
• Stocking
• Pricing
• Mobile applications
• Grocery store
• Office experience
• Communication skills
• Microsoft Office
• English
• Warehouse experience
• Warehouse management system
• Forklift
Awards
Sam Walton award of Excellence
February 1997
Certifications and Licenses
Driver's License
December 2020 to March 2028
Certified Recovery Specialist
May 2023 to November 2025
I studied at UT San Antonio Health about mental health and substance abuse. CPR Certification
August 2022 to August 2024
First Aid Certification
August 2022 to August 2024
Forklift Certification
Assessments
Warehouse safety — Proficient
June 2022
Using safe practices in a warehouse setting
Full results: Proficient
Cleaner fit — Completed
August 2023
Measures the traits that are important for successful cleaners Full results: Completed
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Spreadsheets with Microsoft Excel — Completed
September 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Office manager — Proficient
May 2024
Scheduling and budgeting
Full results: Proficient
Written communication — Proficient
August 2024
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Cooking skills: Basic food preparation — Proficient April 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Work style: Conscientiousness — Proficient
August 2024
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Medical receptionist skills — Proficient
August 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Scheduling — Proficient
August 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Case management & social work — Proficient
August 2024
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Data entry: Attention to detail — Completed
August 2024
Maintaining data integrity by detecting errors
Full results: Completed
Retail merchandising — Proficient
April 2024
Planning, designing, building, and maintaining merchandise displays Full results: Proficient
Retail customer service — Proficient
March 2024
Responding to customer situations in a retail setting Full results: Proficient
Delivery driver — Proficient
May 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
High school classroom management — Proficient
April 2024
Minimizing classroom disruption and engaging students Full results: Proficient
Middle school classroom management — Proficient
April 2024
Minimizing classroom disruption and engaging students Full results: Proficient
Communication skills — Completed
May 2024
Communicating clearly and concisely, and understanding others Full results: Completed
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Food service: Customer situations — Proficient
April 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Inside sales — Proficient
August 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
August 2024
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Completed
May 2024
Speaking clearly, correctly, and concisely
Full results: Completed
Retail customer service — Completed
August 2023
Responding to customer situations in a retail setting Full results: Completed
Call center customer service — Completed
September 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Completed
July 2022
Responding to customer situations with sensitivity Full results: Completed
Home health aide skills — Proficient
August 2024
Providing care to patients in a home setting
Full results: Proficient
Retail management — Proficient
August 2024
Managing staff, customer relationships, and finances in a retail environment Full results: Proficient
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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