Sr. Technical Program Manager, Agile Coach, Technology Leader

Aaron W. Mosny A-CSM

Mobile 310-***-**** **********@*****.*** 2525 McDonald Way Austin, TX 78754

www.linkedin.com/in/aaronmosny

Professional Summary

Technology Leader with 20+ years of experience in Agile Coaching, Program Management, Product Development, and Software Quality Assurance, I have successfully led high-pressure, enterprise level software initiatives across industries including Platform Security, Fintech, E-commerce, Real Estate, Entertainment, and Supply Chain Technology.

My career is built on delivering exceptional results by combining technical acumen and expertise with strategic leadership and a relentless focus on value delivery and operational excellence. My Core Expertise

● Value Delivery: I excel in aligning cross-departmental teams to deliver high-quality outcomes and software releases that meet both business objectives and customer needs.

● Operational Excellence: By fostering a culture of continuous improvement, I enable teams and organizations to enhance their efficiency, productivity, and innovation.

● Agile Coaching & Product-Led Growth: I coach individuals and teams to adopt Product-Led and Agile principles, creating a mindset of transparency, accountability, and customer focus.

● Framework Execution: Whether implementing Scrum, Kanban, Scaled or hybrid methodologies, I ensure disciplined execution through well-defined working agreements and organizational values. My Key Accomplishments

● Led and delivered large-scale technical programs, including microservice architectures and platform upgrades, ensuring quality and efficiency.

● Coached executives and teams on OKRs, Agile practices, and product-led growth, driving measurable improvements.

● Implemented SAFe portfolio management and optimized workflows with Atlassian tools to align strategy with delivery.

● Spearheaded tool migrations, product frameworks, and process improvements, enhancing collaboration and productivity.

● Established Agile, Technical Program, and QA departments with a mind for scalability and innovation. What Sets Me Apart

I am a leader who thrives on solving complex problems and aligning cross-functional teams to deliver meaningful results. My ability to balance technical expertise with people-centered leadership ensures that I build environments where teams are empowered to excel. I’ve guided organizations through Agile transformations, driven product-led growth strategies, and developed frameworks that enable scalable, sustainable success. Certifications

● Certified Agile Leadership (CAL-E)

● Advanced Certified Scrum Master (A-CSM)

● Product Led Growth Metrics

● Product Operations Certified

● Product Led Growth Certified

Education

Technical Diploma in Game Art & Design

Westwood College - Los Angeles, CA

2003 to 2005

High School Diploma

Gateway High School - Memphis, TN

1998 to 2001

Aaron W. Mosny A-CSM

Mobile 310-***-**** **********@*****.*** 2525 McDonald Way Austin, TX 78754 www.linkedin.com/in/aaronmosny

Industry Expertise

● Industry Specializations: Platform Security, Fintech, Payments, E-commerce, Real Estate, Entertainment, Supply Chain Technology, SaaS

Core Skills

● Agile Frameworks: Scrum, Kanban, Scrumban, SAFe, LeSS, Hybrid Scaled Agile

● Program & Engineering Project Management: Program Management, Project Management, Program Planning, PI Planning, Risk Management, Regulatory Compliance, Budgeting, Scope Analysis, Product Delivery Life Cycle (PDLC), Software Delivery Life Cycle (SDLC), Agile Release Train (ART), Impediment Removal, Waterfall

● Leadership & Team Management: Department Leadership, Department Management, Team Management, People Management, Agile Coaching, Mentoring, Educating

● Product Management & Operations: Stakeholder Engagement, Release Management, Product Management, Product Operations, Backlog Grooming, User Stories, Retrospectives, Business Requirement Documents, Business Analysis, Use Cases, B2B, B2C, B2E

● Performance Metrics & Reporting: OKRs, KPIs, DORA Metrics, Agile Metrics, Scrum Metrics Technical & Tool Proficiency

● Productivity: Atlassian Atlas, Jira, Jira Product Discovery, JQL, Aha Roadmaps, Azure DevOps, Atlassian Administration

● Communication & Collaboration: Microsoft Office, Google Suite, Confluence, MS Teams, Slack

● Process Optimization: Change Management Process, Software Development, Product Discovery, Project Kickoff, ARB, Sprint Planning, Daily Standup, Sprint Review, Sprint Retrospective, Program Retrospective

● Design & Documentation: Miro, Figma, Lucidchart, Mockups, GUI Design, IA Diagrams

● Testing & Quality Assurance: TestRail, Zephyr, Test Management, User Acceptance Testing, Test Plan Creation, TDD, BDD, Test Automation: Ruby, Selenium Webdriver, Cucumber, Jmeter, Risk Assessment, API Testing: JSON, XML, Mobile Application Testing - iOS & Android, Web Application Testing: HTML5, CSS, Drupal, PHP, Java, JavaScript, C#, .NET, C++, SQL, MSSQL, Oracle Soft Skills

● Communication: Active Listening, Clear And Concise Communication, Facilitation

● Empathy And Emotional Intelligence: Understanding Team Dynamics, Building Trust, Conflict Resolution

● Leadership And Influence: Inspiring Change, Influencing, Vision Alignment

● Adaptability And Flexibility: Growth Mindset, Tailoring Approaches, Embracing Change

● Collaboration And Relationship-Building: Cross-Team Cooperation, Networking

● Critical Thinking And Problem-Solving: Identifying Bottlenecks, Root Cause Analysis

● Cultural Sensitivity And Inclusivity: Building Diverse Teams, Encouraging Inclusion

● Patience And Resilience: Enduring Challenges, Incremental Progress

● Time Management And Organization: Prioritizing Goals, Facilitating Agile Ceremonies Aaron W. Mosny A-CSM

Mobile 310-***-**** **********@*****.*** 2525 McDonald Way Austin, TX 78754 www.linkedin.com/in/aaronmosny

Work Experience

Senior Technical Program Manager & Agile Coach

Hewlett Packard Inc - Austin, TX September 2023 to Present Led HP Software Security Organization teams as a Program Leader, Scrum Master, Mentor, and Facilitator including direct oversight of DevOps, Platform Certificate, and DeviceID product development teams. Achievements:

● Led multiple Agile Release Trains (ARTs) to launch security products from inception to delivery, coordinating cross-functional teams and ensuring alignment with strategic goals. These products were successfully adopted by numerous Fortune 500 companies and US Government entities, reinforcing the organization’s reputation for delivering high-quality, secure, and reliable solutions.

● Established Agile Community of Practice, mentoring and training a matrixed team of Technical Program Managers across the Software Security Organization, enabling empowered decision-making to drive improvements.

● Orchestrated and executed the seamless migration of toolsets from Azure DevOps to Atlassian Jira and Confluence, ensuring minimal disruption to ongoing projects. Managed the entire process, from planning and data transfer to configuration and integration, tailoring the tools to meet team needs and workflows. This migration enhanced team collaboration, improved visibility across projects, and streamlined communication by centralizing documentation and project management in one cohesive platform. As a result, productivity was significantly boosted, and teams were better equipped to manage and track progress, leading to faster decision-making and more efficient delivery.

Director of Product Delivery

STOA USA Inc - Austin, TX September 2022 to July 2023 Spearheaded product delivery for a dynamic real estate fintech company, overseeing the product development teams processes and tooling while driving product led growth through the delivery of strategic initiatives. Achievements:

● Established STOA's Product Development Framework, a comprehensive and collaborative process that streamlined the journey from ideation to market launch, with a focus on leveraging real customer data for continuous improvement.

● Successfully implemented and launched Atlassian Atlas, Jira Product Discovery, and Jira, creating an integrated framework that streamlined workflows and connected high-level organizational objectives (OKRs) with measurable performance indicators (KPIs).

● Orchestrated cross-departmental activities to prioritize business objectives against customer needs, ensuring strategic alignment throughout the product discovery and solution delivery process. By standardizing these tools and processes, I facilitated cross-functional collaboration, improved transparency, and accelerated decision-making, resulting in the consistent achievement of OKRs and exceptional delivery of business value..

● Coached and led the executive team in the use of OKRs to establish specific, measurable, attainable, and time-bound goals in order to ensure our organizational initiatives were aligned to deliver what the company really needed over individual stakeholder preferences.

● Mentored and empowered Product Managers, Stakeholders, and Department Heads in embracing Product Led Growth principles, agile frameworks, and best practices, fostering a culture of innovation and success.

● Optimized team efficiency by implementing cutting-edge processes and specialized tools, enabling seamless collaboration among product managers, designers, developers, and engineers while reducing administrative overhead.

● Promoted clarity and alignment across the organization by standardizing product communications and diligently maintaining up-to-date documentation on processes, guidelines, and critical materials. Aaron W. Mosny A-CSM

Mobile 310-***-**** **********@*****.*** 2525 McDonald Way Austin, TX 78754 www.linkedin.com/in/aaronmosny

Director of Agile & Technical Program

REEF Technology - Austin, TX August 2020 to August 2022 Led the Agile Technical Program department of a renowned global supply chain / real estate technology company, providing expert guidance in Agile methodologies and Technical Program Management to foster innovation and efficiency.

Achievements:

● Built and cultivated a high-performing department, comprising 15 skilled Agile professionals. Strategically appointed Agile Coaches and Technical Program Managers as Scrum Masters and Kanban Leads across three distinct product lines and over 15 agile development teams and Agile Release Trains (ARTs).

● Skillfully Implemented Scaled Scrum, Kanban, and hybrid Agile frameworks to optimize project execution. Tailored each framework to team needs and project complexities, improving workflow efficiency, reducing bottlenecks, and enhancing delivery speed across multiple teams and programs.

● Established productivity tooling best practices for Jira Product Discovery to Jira, & that achieved a seamless flow from product discovery to solution delivery

● Established and meticulously tracked departmental KPIs, focusing on agile team health, customer satisfaction, and continuous improvement metrics for all Agile development teams. The data-driven approach led to measurable improvements and consistently higher team performance and satisfaction.

● Drove organizational growth by educating and coaching Stakeholders and Department Heads on Agile Methodology, Frameworks, and industry best practices for effective ways of working. As a result, cross-functional collaboration and productivity were significantly enhanced.

● Pioneered the development and management of a company-wide Agile Community of Practice, a vibrant platform for knowledge-sharing and skill development.

● Launched a comprehensive continued education curriculum, arranged guest speaker sessions, and facilitated certification classes for Scrum Masters, Agile Coaches, and Product Owners, resulting in a culture of learning and expertise.

Senior Technical Program Manager & Agile Coach

REEF Technology - Austin, TX May 2020 to August 2020 Achievements:

● Established and led the creation of the Technical Delivery function, laying the groundwork for scalable and efficient delivery within a complex microservice architecture environment. Spearheaded the setup and leadership of five Agile development teams and Agile Release Trains (ARTs), Defined team structures, roles, and responsibilities while implementing Agile best practices to drive collaboration, innovation, and high performance. Directed Program Increment (PI) planning and cross-team coordination to ensure alignment with organizational goals, delivering scalable, high-quality solutions. This initiative fostered a culture of continuous improvement and enhanced the organization’s ability to meet technical and business objectives.

● Developed and established productivity tooling best practices and seamless integrations across Aha, Jira, and Confluence, creating a fully integrated solution that bridged product discovery with solution delivery. This included configuring Aha to capture strategic initiatives and product ideas, aligning them with Jira workflows for execution, and utilizing Confluence as a central repository for documentation and collaboration. By standardizing processes and ensuring smooth data flow between tools, I enabled improved cross-team collaboration, enhanced transparency, and more efficient prioritization and delivery of product solutions. The integration streamlined the entire product lifecycle, driving faster time-to-market and higher alignment with organizational goals.

● Successfully introduced and implemented Agile methodologies and scaled practices such as PI planning and Scrum of Scrums, ensuring seamless coordination and efficient collaboration between teams, resulting in streamlined development processes and accelerated project delivery, and ultimately the creation of a new department to which I was promoted as the Director of Agile & Technical Program. Aaron W. Mosny A-CSM

Mobile 310-***-**** **********@*****.*** 2525 McDonald Way Austin, TX 78754 www.linkedin.com/in/aaronmosny

Technical Program Manager & Agile Coach

118118 Money - Austin, TX December 2016 to January 2020 Led a Technical Program in a fast paced delivery environment for a leading UK consumer loan and credit card company. Managing the release process and communications, promoting change through retrospective and practical process improvements, and mentoring Stakeholders, Developers, and Product Managers on best practices and Agile methodologies.

Achievements:

● Drove three development teams with mixed on site and off-shore resources, coordinating operations, deployments, and complete delivery of commitments. Lead multiple team effort over 25 sprint cycles to iterate on and fully deliver a 20+ micro-service Lending Management System for consumer Loan & Credit Card products with multiple integrations, including Worldpay, TSYS, and Apple Pay.

● Successfully led the launch of a new MasterCard consumer credit card product, along with accompanying iOS and Android mobile applications, targeting the UK market. Oversaw the end-to-end delivery process, including requirements gathering, development, testing, and deployment, ensuring compliance with financial regulations and industry standards. Collaborated closely with cross-functional teams, including product, engineering, design, and marketing, to deliver a seamless and secure user experience. The launch not only met aggressive timelines but also achieved strong user adoption and positive customer feedback, driving significant growth for the business in the financial services sector.

● Implemented SAFe portfolio management using the Atlassian suite (Jira, Confluence), configuring Jira to support Portfolio Backlogs, Program Increments, and Epics, ensuring alignment across teams and programs. Additionally, utilized Confluence to centralize documentation, streamline collaboration, and provide a single source of truth for all stakeholders. The implementation enhanced visibility, improved cross-team coordination, and enabled data-driven decision-making, ultimately driving faster and more efficient delivery of business value.

● Led efforts for numerous site rebranding and design intensive UX change initiatives.

● Implemented company wide process improvements for Dev, QA, Design, Product, and Program. Scrum Master & Lead Quality Assurance Engineer

118118 Money - Austin, TX September 2014 to December 2016 Developed and executed manual and automated test cases. Identified, investigated, reported and tracked bugs to resolution. Performed Manual, API, and Automated UI, Usability, Feature, Regression, and Load testing. Created and maintained BDD test case suites for all supporting components. Created and maintained Ruby/Cucumber BDD test scripts and automation suite as well as JMeter Load testing scripts. Provided daily, weekly, and quarterly reports on test data and results and reporting of key QA metrics. Administered Atlassian suite: Jira and Confluence. Achievements:

● Lead and tested numerous site rebrands, new products releases, and contracted cloud-services projects.

● Implemented new processes, inside and outside of tooling, to improve communication and efficiency across all teams within the global technology organization.

● Worked alongside the customer support team to identify and resolve complex production issues and reduce support call volume by more than 40%.

● Designed QA test utilities to allow both manual and automated tests to be performed in a much more efficient manner, and as a result reduced system wide regression automation run time by 50%.

● Implemented TestRail for QA test case organization, execution, and reporting. This was successful in improving team coordination and transparency for our globally positioned QA teams.

● Worked with Product and Development on the impact of technical changes on business processes in order to advise in technical planning sessions.

● Ensured the continued delivery against all QA tactical and strategic goals and objectives on existing and new products.

Aaron W. Mosny A-CSM

Mobile 310-***-**** **********@*****.*** 2525 McDonald Way Austin, TX 78754 www.linkedin.com/in/aaronmosny

Quality Assurance & Agile Project Manager

Allied Integrated Marketing / Entertainment Printing - Los Angeles, CA March 2010 to September 2014 Led the Quality Assurance and Agile Project Management functions including the Testing Process, Test Plan Creation, Test Case Creation, Functional and Regression Black-Box Testing, Jira Bug Database Management, Project Management, Feature Design, & CMS Administration, Business Requirements, Use Case Creation, User Stories, Backlog Management, Conceptual Feature Design, IA Workflows, Mockups, Web Asset Design, Daily, Weekly & Monthly Status Reports, & Communication Liaison between Dev and Stakeholders. Achievements:

● Established and built the Quality Assurance (QA) Department from the ground up for a startup, laying the foundation for a scalable and robust QA process. This initiative supported the company's evolution into an enterprise-level e-ticketing and social networking platform, capable of handling high traffic and complex functionality. Defined and implemented testing frameworks, best practices, and tools that ensured the delivery of high-quality features and a seamless user experience, contributing to the platform's sustained growth and success.

● Directed the testing, design, and development activities for new site features, ensuring their alignment with business objectives and user needs. Coordinated cross-functional teams to define requirements, develop prototypes, and execute rigorous testing protocols. Delivered innovative, high-quality features on time and within scope, while continuously improving processes to enhance team collaboration, efficiency, and overall product quality.

● Oversaw the end-to-end testing and coordination for a critical Drupal upgrade from version 5 to version 6, ensuring a smooth transition without impacting user experience or platform performance. Led efforts to thoroughly test the upgrade, identify potential risks, and resolve compatibility issues. Additionally, managed the complete redesign and overhaul of the site's theme, collaborating with designers and developers to ensure the new interface was user-friendly, visually appealing, and aligned with brand guidelines.

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