Store Manager Guest Services

JANICE NGUYEN

Vancouver, BC Phone: 236-***-**** Email: ******.*******@*****.***

Dynamic store manager with over 15 years of experience in retail, specializing in operations management, team development, and sales growth. Committed to creating an engaging environment while achieving and exceeding company goals.

Experience

Blue Sky Clothing, Vancouver, BC 2016 – 2024

Store Manager

Executed standards in recruiting, hiring, training, guest services, visual merchandising, and store operations, enhancing overall store performance

Developed and implemented strategic plans to drive key performance indicators (KPIs) and maximize profitability across the store

Led the team in achieving individual and collective sales targets through motivation and focused training initiatives

Bellissima, Vancouver, BC 2016 – 2023

Store Manager

Managed daily operations, including planning and overseeing in-store promotional events

Developed strategies to retain and nurture high-potential clients, resulting in consistent sales growth of 14% year-over-year (YOY)

Led a team to maintain a positive working environment, consistently adhering to company standards Oksana’s Special Events Fashion, Calgary, AB 2013 – 2016 Store Manager

Directed daily operations focusing on profit and loss management, setting and monitoring sales goals

Hired, trained, supervised, motivated, and developed team members

Cultivated customer relationships to ensure loyalty and promote long-term business growth G.H. Bass & Co., Calgary, AB 2010 – 2013

Store Manager

Managed daily operations, including purchase orders, markdowns, invoicing, cash reconciliation, and inventory control

Achieved financial objectives through strategic sales goals and shrink reduction efforts

Promoted a positive working environment by valuing and encouraging diversity, mutual respect, and teamwork

Education

Vietnam Private School, Sóc Trăng, Vietnam 1974

High School Diploma

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