Customer Service Sales Associate
Resume:
Cynthia Robinson
Jacksonville, FL *****
*****************@*****.***
1. To obtain a career position and exercise my God given talents and abilities in a workplace that offers diversified responsibilities and growth potential. Work Experience
Sales Associate
Avis Budget Group-Jacksonville, FL
October 2021 to October 2023
Complete car rental agreement for customer.
Inbound Stow Associate
Amazon-Jacksonville, FL
July 2020 to December 2020
1. Receive incoming packages from the manufacturer and input into the computer system. Appointment Coordinator
River City Market Place-Jacksonville, FL
October 2019 to October 2019
Answering incoming calls and setting appointments for both the Sales and Service Department for Open Enrollment 2020.
Caregiver
Lovett Home-Jacksonville, FL
April 2019 to August 2019
32209
Live in care giver for elderly couple.
Career Service Customer Service Rep
Department of Children and Families-Jacksonville, FL June 2011 to October 2017
Answer incoming Customer Service calls for the three programs within the Department of Children and Families Services. Complete phone interviews for individuals applying for assistance with Food Stamps, Medicaid and Cash Assistance Programs through the My Florida Access System. Maintain customer cases for the entire family on the State of Florida Government Computer System. OPS Customer Service Rep
Dept of Children and Families-Ocala, FL
December 2010 to June 2011
Answer incoming Customer Service calls for the three programs within the Department of Children and Families Services. Complete phone interviews for individuals applying for assistance with Food Stamps, Medicaid and Cash Assistance Programs through the My Florida Access System. Maintain customer cases for the entire family on the State of Florida Government Computer System. Case Manager
FAL-CONN
October 2009 to December 2010
Interview and access the needs of families as they apply for assistance, make in-home visits and monitor changing needs.
Tutor
All Things-Ocala, FL
October 2009 to April 2010
Tutor children grades k-08 in 1hr sessions twice a week, on English and Math and complete monthly progress reports to Parents and Leadership.
Customer Service Manager
AT&T Mobility-Ocala, FL
February 2002 to January 2009
Coach, motivate, train, develop and guide employee performance through a variety of mechanisms such as observations, metrics analysis and feedback devices from customers, peers, management and others. Uses strong knowledge of customer systems, products/services and leadership skills to oversee and guide employees to meet performance and customer service objectives. Administers appropriate disciplinary action as warranted.
Sales Associate - Home Depot
Front End Sales and Exit Interviews
Home Depot-Ocala, FL
January 2002 to April 2006
Produce knowledge and Commercial, Garden Sales
Quality Assurance and Associate Training and Coaching Dispatcher/Clerical Specialist
City of Ocala-Ocala, FL
January 2001 to April 2006
Communications Routing via two-way radio
Completing Work orders for work crews
Answering Incoming Customer Service calls and dispatching work crews Purchase requisitions for supplies, and Material requests for work crews. Documentation Inspector
Grumman Aerospace-Saint Augustine, FL
January 1989 to May 1994
Augustine, FL, Inspection Documentation for 30 A6E Aircraft for the Quality Assurance Department.
Education
Bachelor of Science in Human Services
Saint Leo University - Ocala, FL
August 1977 to May 1999
Human Services
Central Florida Community College - Ocala, FL
August 1994 to August 1995
Skills
• Call Center
• Customer Service
• Cold Calling
• Front Office
• Telemarketing
• Child Protective Services
• Senior Care
• Tutoring
• Case Management
• Social Work
• Financial services
• Microsoft Office
• Math
• Typing
• Conflict Management
• Individual / Group Counseling
• Home Care
• Caregiving
• Clerical Experience
• Military
• Analysis skills
• Customer service
• Typing
• Conflict management
• Analysis skills
• Leadership
• Childcare
• Tutoring
• Social work
• Sales
• Child protective services
• Security
• Inside sales
• Upselling
• Continuous integration
• Individual / group counseling
• Clerical experience
• CI/CD
• Research
• Financial services
• Communication skills
• Human resources
• Cash handling
• Quality assurance
• Construction
• English
Certifications and Licenses
driver's license
First Aid Certification
CPR Certification
Driver's License
Assessments
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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