Experienced Leader in Business Development & Operations With over

DEON'TA HAMPTON

McDonough, GA ***** • 404-***-**** • *******@*****.***

https://linkedin.com/in/deon-ta-hampton-a92aa816

TOP-PERFORMING EXECUTIVE LEADERSHIP PROFESSIONAL

Director of Operations • Vice President, Programs • Executive Director • Senior Director Program Management • Revenue Generation • Executive Leadership • Customer Service

• Increased Revenue • Improved Membership Sales • Maximized Productivity • Business Administration Management • B2B & B2C Sales• Enhanced Programs •Specialty Accounts

& Exports • Trainer of Trainers in Supervisory Leadership •Fitness & Recreation Director WORK EXPERIENCE

Kelly Services- (Employment Agency) Georgia Aug 2024 – Present Account Executive (Professional & Industrial)

● Develop and maintain client relationships, using CRM systems to track interactions and increase client retention rates by 25%.

● Manage a portfolio of 300 client accounts, consistently meeting or exceeding sales targets.

● Manage full-cycle recruitment processes through CRM platforms, reducing time-to-fill positions by 30%.

● Conduct market research sequences to align staffing solutions with industry trends, resulting in a 20% increase in client satisfaction scores.

● Consistently achieve and exceed monthly sales targets, generating an average of $50K in revenue per month.

● Provide ongoing support and guidance to temporary employees, increasing job satisfaction rates to 90%.

● Collaborate with internal teams to deliver tailored staffing solutions, contributing to a 15% improvement in overall service delivery.

● Negotiate contracts, pricing, and terms of agreements to ensure mutually beneficial partnerships.

The City of Stonecrest Recreation & Parks, Stonecrest, GA May 2024 - Present Park & Recreation Ambassador (Part-Time) Lead Supervisor

● Patrol assigned parks and other facilities in city vehicles enforcing park rules and regulations.

● Plan and execute a wide range of recreational activities for individuals of all ages

● Supervise coaches, parents, and spectators during team sports events, ensuring smooth operations and enhancing event experience through effective communication and support.

● Assist Park staff with special events and programs and manage indoor/outdoor field rentals.

● Report Park maintenance issues or hazardous conditions to park maintenance staff.

● Train new staff members on program procedures, safety protocols, and customer service standards.

Snelling Georgia- (Employment Agency) Tucker, GA Dec 2022 – July 2024 Contractual (Business Development Manager & Operations Analyst)

● Gathered, reviewed, and analyzed business and industry data, including KPIs, financial reports, and other key metrics using data analytics tools.

● Implemented effective sales strategies that resulted in a 45% increase in customer acquisition.

● Contacted potential business clients via outbound calling, establishing rapport, inquiring, listening, prospecting, and closing opportunity sales.

● Assessed options for process improvement, including business process modeling.

● Maintained documentation regarding various projects, processes, and operations.

● Addressed queries (via phone, email, and other correspondence) about billing procedures, and invoicing to assist customers with resolving billing discrepancies.

● Completed pre-invoice reviews. Audit hours, bill rate, and profit margins, and make appropriate adjustments across appropriate software systems (Tempworks and HireQuest Web Connect).

Lenbrook Senior Living Facility, Atlanta, GA Feb 2020 - Oct 2022 Director of Program Operations, Enrichment

● Oversaw a $3M departmental fiscal budget and constructed all enrichment programs of the entire campus of independent, assisted, skilled, and memory care residents.

● Engaged current/future residents, using the Lenbrook Way as the foundation for 550+ residents.

● Developed strategic partnerships within the at-large community and Lenbrook departments.

● Facilitated community outreach initiatives that promoted Lenbrook and provided residents with volunteer opportunities to engage the community in driving B2B program sale goals by up to 30%.

● Coached, mentored, and developed direct reports to maximize productivity and efficiency.

● Developed annual departmental and strategic goals that supported the mission, vision, and values of the operational, and financial goals.

● Designed written policies and procedures that governed the Enrichment Department operations to ensure continued compliance with current regulations and CARF Standards.

● Created systems that managed implementation, measurement, and correction for policies and procedures, performance indicators, CARF standards, and quality indicators. The City of Stonecrest Recreation & Parks, Stonecrest, GA July 2019 - June 2021 Park & Recreation Ambassador (Part-Time)

● Patrolled assigned parks and other facilities in city vehicles enforcing park rules and regulations.

● Assisted Park staff with special events and programs and managed indoor/outdoor field rentals.

● Reported Park maintenance issues or hazardous conditions to park maintenance staff. A-action Janitorial & Vending Inc., Lithonia, GA Aug 2019 - Jan 2020 Project Manager, Business Development Manager

● Spearheaded $1.5M of contractual janitorial services throughout the state of Georgia.

● Supervised over 60 staff including leads, porters, floor tech, and subcontractors.

● Cultivated B2B relationships with state and governmental agencies for janitorial needs and sales acquisitions.

Happy Faces Personnel Employment Group, Stone Mountain, GA March 2019 - Aug 2019 Contractual Recruiter II, Executive Assistant

● Supervised 4 recruiters managing over 1,000 employees throughout the state of Georgia.

● Championed the delivery of training and development of Temp-works database programs.

● Identified training and development needs within the organization to optimize performance.

● Led the Performance Evaluation Program, including training and counseling to managers.

● Sourced and recruited candidates using databases, social media, and career fairs. South DeKalb Family YMCA, Metro Atlanta Sept 2015 - Feb 2019 Senior Program Director

● Oversaw a $2.5M budget and assisted the Executive Director in operating a full-facility YMCA.

● Delivered exceptional membership revenue growth sales from 900 units to 1,300 units.

● Supervised 3+ directors, 3 coordinators, and 100 part-time staff including Membership, Sports, Aquatics, After-School, Summer Camp, Wellness, Teens, and Aerobics staff. Boys and Girls Club of Metro Atlanta March 2013 - June 2014 Regional Vice President of Field Services

● Directed an operating budget of $4.5M within 5 counties of Metro Atlanta.

● Identified fund-raising goals of $100,000 by collaborating with the marketing & development team.

● Increased the average daily membership attendance from 2,500 to 3,500 club members.

● Provided direct supervision and management of over 10 Club Executive Directors.

● Partnered with 10 Executive Directors to analyze the club’s needs, resources, and improvements.

Wayne Densch YMCA Family Center, Central Florida Association May 2011- March 2013 Executive Director

● Developed and managed an annual operating budget of $2M to optimize profitability.

● Led a $250,000 budget turnaround, by growing membership sales from 1,000 to 2,500 members.

● Executed the annual scholarship campaign and led the recruitment of 60 volunteer campaigners.

● Provided training to up to 30 board volunteers on executive and steering committees. The Villages at Carver Family YMCA, Metro Atlanta Jan 2007 - May 2011 Senior Program Director

● Opened a $17M facility and assisted in managing a facility budget of $5.5M.

● Supervised sports director, aquatics and aerobics coordinator, instructors, and other staff. Prior Experiences: Andrew & Walter Young Family YMCA, Senior Wellness Director; East Lake Family YMCA, Wellness Director II

EDUCATION

Albany State University

Bachelor of Science, Physical Education, and Recreation TECHNOLOGIES, CERTIFICATIONS, & PROFESSIONAL DEVELOPMENT Technologies: TempWorks Bull Horn ATS, OnePage -SalesForce CRM, Oracle, Microsoft Office, SGA Budget Builder, Workday, Hire Quest WebCenter, ZoomInfo, Linkedin Sales Navigator, etc. Certifications: CPRO & AED Certified; YMCA Professional of the Year; YMCA Character Development of the Year; YMCA Relationships by Design; YMCA Budget Planning; YMCA Membership by Design; YMCA Coach Approach Trainer; FitLinxx Level II Certified Technician; YMCA Weight Loss for Life Trained Instructor, Business Sales Training Certified Analysis. Professional Development: Executive Leadership Development Program-Novare, Mather Executive Institute Graduate; Model-Netics Trainer of Trainer; YMCA Principles & Practices; YMCA Group Work; YMCA Volunteerism; YMCA Problem-Solving and Decision-Making; YMCA Supervision; YMCA Introduction to Time Management; Leadership Management Training; YMCA Personal Training Instructor; YMCA Organizational Leader; YMCA Program Training Orientation; Disney Institute Leadership Excellence Training, Butler Street Sales & Leadership Training.

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