Customer Service Warehouse Operations

MICHAEL JOHNSON

SUMMARY

Results-driven Lead Setter recognized for high productivity and efficient

task completion. Skilled in communication, appointment setting, and lead qualification, ensuring seamless sales support processes. Excel in time management, problem-solving, and teamwork to meet and exceed objectives.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Highly organized Stock Associate with background in inventory management, order processing and customer service. Skilled at maintaining accurate stock records, ensuring smooth product flow and meeting all deadlines. Display effective communication skills, team collaboration abilities and problem-solving aptitude, delivering impactful contributions to operational efficiency in previous roles. Strong understanding of warehouse procedures and safety protocols to ensure streamlined operations.

Skilled Assistant Laborer with background in construction and warehouse operations. Possess understanding of safety protocols, equipment usage, and project support. Strong physical stamina combined with teamwork skills and commitment to meeting project deadlines. Proven track record of maintaining clean worksites, assisting with equipment maintenance, and contributing to team objectives for successful project completion. EXPERIENCE

Warehouse Support, 12/2024 - Current

Tractor Supply Company - Douglasville, Georgia

CONTACT

Address: Lithia Springs, GA 30122

Phone: 478-***-****

Email: ***********@*****.***

WWW: Bold Profile

SKILLS

Complied with all health and safety regulations at all times while working in the warehouse.

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Provided technical support for computer hardware and software applications related to warehouse operations.

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Provided customer service and technical support to clients via phone, email, chat, and other channels.

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Provided support to other departments in identifying potential problems with existing systems or processes related to data capture operations.

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Provided technical assistance to customers via phone or remote support tools.

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Provided support in organizing warehouse layout according to best practices for efficient workflow management.

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• Warehouse support

• Support plan management

• Communication

• Detail oriented

• Time management

• Adaptability/flexibility

• Customer service

• Data analysis

• Inventory management

• Material handling

• Stocking

• Pallet jack

Ability to operate boom lift, sit

down & stand up forklift, scissor lift

and myriad of power tools

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Easy to train and adhere to OSHA

and company policy standards

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• RF scan gun

• Load trucks

• Assembly line

• Computer literacy

Monitored inventory levels of merchandise in the warehouse to ensure sufficient supply for customer orders.

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• Supported other warehouse personnel in completing tasks efficiently. Provided support to warehouse staff in receiving, storing, packing and shipping goods.

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Provided support during peak workloads by managing multiple tasks simultaneously.

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Assembled, maintained, cleaned and calibrated equipment, maintained adequate supplies and supported selection and procurement of supplies.

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• Provided customer service support and handled customer inquiries. Provided support in training new employees on warehouse operations procedures.

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Contributed to team efforts by accomplishing related tasks as needed to support warehouse operations.

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Provided support to warehouse staff in the retrieval of parts from the storeroom.

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Created compelling visuals such as infographics and videos to support communications objectives.

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Provided support with unloading and sorting of parcels into designated areas within the warehouse.

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Provided support during annual physical inventories by helping count items in the warehouse.

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Provided customer service support as needed by answering questions about product availability and location in the warehouse.

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Provided support to warehouse staff regarding product availability and order status.

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Data entry: Entering shipment details, inventory updates, and other relevant data into computer systems.

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Inventory management: Tracking stock levels, identifying discrepancies, and reporting inventory issues.

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Order processing: Creating picking lists, verifying order accuracy, and preparing items for shipment.

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Shipping and receiving: Processing incoming and outgoing shipments, including verifying quantities and condition of goods.

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Labeling and packaging: Affixing labels to products and packaging items for shipment.

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Document management: Maintaining shipping documents, invoices, and other warehouse paperwork.

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Record keeping: Updating logs and spreadsheets related to warehouse operations.

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Customer service support: Answering customer inquiries related to orders and deliveries.

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Auditing and reconciliation: Performing inventory checks and reconciling discrepancies.

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Maintaining a clean and organized warehouse: Organizing storage areas and ensuring compliance with safety regulations.

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Efficiently locate and execute

online orders for customers

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• Trained in use of bailer machine

Bilingual (Spanish) can

read,write,and speak fluently

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• Labeling

Punctual (Time efficient) with work

duties

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• Delivery support

• Telephone technical support

Construction Laborer, 11/2024 - 12/2024

Peachtree Protective Covers - Lithia Springs, Georgia

• Skills and qualifications for a warehouse support role: Computer proficiency: Strong typing skills and experience with warehouse management systems (WMS).

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Attention to detail: Ability to accurately handle data entry and inventory management tasks.

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Organizational skills: Efficiently managing paperwork, files, and warehouse inventory.

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• Basic math skills: Calculating quantities and verifying order accuracy. Communication skills: Effective interaction with warehouse staff, customers, and other departments.

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providing administrative and clerical assistance to the warehouse operations, including tasks like data entry, inventory management, order processing, shipping and receiving paperwork, maintaining records, and ensuring smooth flow of goods within the warehouse, often with a focus on accuracy and efficiency.

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• Trained to read, process,handle and fill propane and propane tanks safely and efficiently operate various types of forklifts, load and unload shipments, move materials within a warehouse, adhere to strict safety guidelines, and maintain accurate inventory by following proper procedures, often with a valid OSHA forklift certification mentioned prominently.

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Loading and unloading trucks, stacking pallets, moving materials within the warehouse, staging products for shipment.

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• Forklift proficiency:

Expertise in operating multiple types of forklifts including reach trucks, counterbalance, and pallet jacks.

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• Safety focus:

Strong commitment to safety protocols, following all OSHA regulations and maintaining a clean work area.

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• Inventory management:

Accurately checking and recording inventory levels, ensuring proper product placement. Physical requirements:

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Ability to lift heavy items, stand for extended periods, and maintain good hand-eye coordination.

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• Erected scaffolding according to job specifications.

• Loaded and unloaded building materials, tools, and machinery. Assisted in the installation of plumbing fixtures including pipes and fittings.

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• Unloaded trucks with supplies for construction projects. Notified supervisors of faulty operations and defective materials to improve production.

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Demonstrated best safety practices working at heights and lifting various objects.

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EDUCATION AND TRAINING

GED, 03/2016

Southern Crescent Technical College - Griffin, GA

Met company and OSHA safety guidelines for work site operations to minimize worker risk.

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Installed structures or fixtures using hand or power tools per plan drawings.

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• Inspected completed work to ensure quality standards were met. Learned and mastered skilled trade specialties under guidance of expert mentors.

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Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.

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Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.

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Assisted in the installation of doors, windows, drywall, roofing systems, and other structural components.

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Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.

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Measured, marked or recorded openings or distances to construction layout areas.

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Operated a variety of hand and power tools to complete tasks such as sawing, drilling, hammering, and excavating.

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Conducted regular maintenance checks on tools and equipment used onsite.

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• Loaded or unloaded building materials to distribute machinery or tools. Operated equipment with strong focus on safety and ground communication.

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Performed demanding physical work over extended periods and modeled positive attitude.

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Understood how to operate and maintain job site equipment safely and for maximum productivity.

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• Used laser measuring tools to calculate lengths, widths, and heights. Sustained safety protocols to maintain secure, proper handling of equipment and materials.

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Contributed innovative ideas and solutions to enhance team performance and outcomes.

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Maintained updated knowledge through continuing education and advanced training.

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Trained in use of boom lift, stand and sit down forklift, scissor lift, and safety helmets,glasses,gloves and harnesses

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Contact this candidate