Customer Service Data Entry

MONICA WILLIAMS

Professional Summary

• Administrative or call centre position allowing for demonstration of organization, customer service, communication, and administrative supportive skills.

• Motivated, personable business professional with a successful track record of getting the job done.

• Talent for quickly adapting to updated technology, policy, and procedures.

• Diplomatic and tactful with professionals and non-professionals at all levels.

• Accustomed to handling sensitive, confidential records.

• Demonstrated history of producing accurate work production and meeting stringent company guidelines.

• Flexible and versatile – able to maintain a sense of calm under pressure.

• Poised and competent with demonstrated ability to easily transcend cultural differences.

• Thrive in deadline-driven environments.

• Excellent team-building skills.

• Highly developed interpersonal, written, and verbal skills with the ability to deliver effective presentations

• Computer proficiency with extensive skills covering a variety of applications and software, including but not limited to, Microsoft Office Suite (Access, Excel, Word)

• Ability to quickly learn and master varied computer programs, policies, and procedures; thus, excellent adaptability

Impeccable customer service skills combined with the ability to think-outside-the-box to resolve problems

• Perform front-office operations

• Exceptional time management and organizational skills that include the ability to competently multi-task to meet tight deadlines

Education

• High School from Adult Community Education- Tallahassee, FL 2001

• Bachelor's in Business from Colorado technical University, Colorado Springs, CO Expected Year 2024

Skills Summary

• Report Preparation

• Written Correspondence

• General Office Skills

• Data Entry

• Insurance Billing/medical Coding

• File Maintenance

• Customer Service

• Call Center Experience

• Microsoft office skills

• Manage daily mail

• Front-Office Operations

• Professional Presentations

• Medical Terminology

Professional Experience

Florida Healthy Kids Corp - A Florida KidCare Partner Dec 2022 – Sep 2023

Document Control/Customer service/ tech support

• Respond to incoming phone calls from parents or guardians of children enrolled in the Healthy Kids Insurance Program.

• Address inquiries, concerns, and questions regarding the program, benefits, eligibility, and other related topics.

• Provide technical support to callers who need assistance with navigating the program's website.

• Assist callers in learning how to use new software or tools related to the program.

• Sort incoming mail to ensure that documents are properly organized.

• Scan paper documents and convert them into digital images for electronic record-keeping.

• Maintain accurate records of all inbound calls and document-related activities.

• Ensure that digital documents are stored securely and are easily accessible when needed.

• Stay updated on program policies, procedures, and any changes to the Healthy Kids Insurance Program.

Lindy’s Inc. - Tallahassee, Fl Jan 2016 - Mar 2020

Chef/ Customer Service Representative

• Respond to customer inquiries, requests, and complaints through various channels like phone, email, chat, or social media.

• Resolve customer issues by providing solutions, instructions, or escalating complex problems to higher-tier support or relevant departments.

• Maintain detailed records of customer interactions and solutions provided.

• Document common issues and solutions for future reference and knowledge sharing.

Xerox Inc. – Tallahassee, FL Jan 2012 - Apr 2016

Customer Care Specialist

• Address and resolve customer technical issues, including software, hardware, or network problems.

• Troubleshoot issues by identifying and diagnosing the root causes.

• Handle incoming customer calls, emails, chats, or other communication channels professionally and courteously.

• Develop and maintain a deep understanding of the company's products, services, and technical specifications.

• Provide instructions, tips, and tutorials to help customers use products effectively.

Clark Cleaning Services – Tallahassee, FL Jan 2007 – Jan 2012

Office Assistant

• Handle routine administrative tasks such as filing, photocopying, scanning, and data entry.

• Assist in managing and organizing office files, documents, and records.

• Schedule appointments, meetings, and conference rooms.

• Keep track of employees' schedules and assist in coordinating appointments and events.

Oppenheim Research – Tallahassee, FL Jan 2006 - Jan 2007

Research Assistant

• Conduct literature searches to gather existing research and relevant studies related to the research project.

• Summarize and synthesize information from scholarly articles, books, and other sources.

• Collect data through various methods such as surveys, interviews, experiments, observations, or archival research.

• Ensure the accuracy and reliability of data collection processes.

Affiliated Computer Services – Tallahassee, FL Jan 2004 – Jan 2006

Customer Service Representative

• Interact with customers via various channels, including phone, email, chat, or in-person.

• Respond to inquiries, resolve issues, and provide information about products or services.

• Listen to customer concerns and complaints, empathize with their situations, and work towards resolving problems effectively.

• Accurately enter customer information, call details, and case notes into the company's database or customer relationship management (CRM) system.

• Troubleshoot technical issues or product/service-related problems.

• Responsible for Inbound and outbound calls.

• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.

• Document customer feedback and suggestions for product or service improvement.

WorkForce Plus - Tallahassee, FL Jan 2003 – Jan 2004

Customer Service Representative

• Provide prompt, courteous, and professional assistance to customers.

• Address customer inquiries, resolve issues, and answer questions about products, services, or accounts.

• Troubleshoot and diagnose problems to find effective solutions.

• Handle inbound or outbound calls professionally, courteously, and with empathy.

• Interact with customers to address inquiries, provide information, or assist with various needs.

• Provide product information and offer recommendations to meet customer needs.

Contact this candidate