Project Management Operations Director

Samantha Orozco VanderWaal

Operations Director Process Optimization & Change Leader

San Antonio, TX *************@*****.*** 210-***-****

Professional Summary

Dynamic Operations Director with over 20 years of experience leading high-impact initiatives, streamlining operations, and driving organizational growth. Proven ability to transform underperforming departments, reduce costs, and deliver measurable operational improvements. Skilled in implementing enterprise solutions, building scalable processes, and leading cross-functional teams. Adept at managing multi-million-dollar budgets, fostering stakeholder collaboration, and ensuring operational excellence.

Core Competencies

Operational Strategy: Expertise in developing and executing strategies that align operations with business goals.

Process Optimization: Extensive experience in reducing inefficiencies, cutting cycle times, and implementing automation.

Change & Implementation Management: Proven ability to lead organizational change initiatives and technology implementations.

Cross-Functional Leadership: Strong history of collaboration with executives, department heads, and external partners.

Financial Management: Skilled in budget forecasting, cost control, and profitability analysis.

Professional Experience

Senior Manager, Project Management Office

Pro-Vigil Inc. – San Antonio, TX Mar 2023 – Present

Operational Leadership: Directed a team of 18 direct reports and co-managed 42 staff across U.S. and offshore locations to improve service delivery.

Process & Efficiency Improvements: Led initiatives that reduced time-to-market by 45%, currently driving additional reductions toward a 10-day delivery goal.

Cost Management: Managed a $3.2M annual budget and optimized $550K/month in operational costs, ensuring maximum ROI on departmental expenditures.

Technology Implementation: Partnered with technology teams to deploy enterprise ticketing and project management systems, improving operational tracking and resource utilization.

Team Development: Designed and led comprehensive training programs to enhance team performance and increase employee engagement.

Director, Project Management Office

SitePro Inc. – Lubbock, TX Jun 2019 – Sep 2022

Operational Framework Development: Established and scaled an end-to-end operational framework, improving project execution and service delivery.

Financial Oversight: Collaborated with the CFO to manage and forecast departmental budgets, ensuring alignment with corporate financial goals.

Cross-Departmental Collaboration: Worked with production, technology, and executive teams to drive process improvements and enhance operational efficiency.

Stakeholder Engagement: Led high-profile projects for municipal clients, ensuring seamless communication and successful delivery of infrastructure automation solutions.

Change Management: Spearheaded company-wide process improvement initiatives, resulting in streamlined operations and higher customer satisfaction.

IT Business Analyst & SAP Trainer

Rush Enterprises – New Braunfels, TX Sep 2011 – Oct 2014

Implementation & Training: Led SAP implementation across multiple departments, training over 200 staff and improving operational readiness.

Process Improvements: Developed e-learning modules that reduced training time by 30% and improved user proficiency.

Operational Coordination: Supported business process owners in testing and refining SAP functionalities, ensuring system alignment with operational needs.

Education & Certifications

Project Management Professional (PMP) – PMI (2020)

Master’s in Education Administration – University of Texas at Austin (2010)

Bachelor of Science, Secondary Education – Grand Canyon University (2001)

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