Customer Service Engineering Manager
Resume:
Page *
SONORAN DESERT INSTITUTE **** - Present
Unmanned Aerial Systems Operator
Perform necessary inspections and operator level maintenance of air vehicles.
Provide timely research and analysis of UAS capabilities to identify future operational needs.
Assist in drafting and editing manuals, documentation, or other materials.
Responsible for the utilization of pre-flight and post-flight checklist for UAS operations.
Instruct personnel in proper operation, placement, and care of equipment.
Collaborate with engineering teams to improve system performance and reliability.
Operate airborne, simulation, and ground support equipment in operational and test environments. SONORAN DESERT INSTITUTE 2023 - Present
Systems Engineering Manager
Evaluate and resolve complex system issues, problems, and conflicts while communicating the status, progress, and results to senior management.
Manage the operational transition, monitoring, maintenance, development, upgrade, and support of IT systems.
Collaborate with team members, end users, clients, suppliers, and stakeholders with a focus on continuous improvement
Manage and monitor all installed systems and infrastructure.
Integrate of new systems (e.g. operating systems) within existing infrastructures, emphasising advantages, and minimising disruption.
KEY SKILLS & EXPERTISE
Highly dedicated and resourceful individual with years of experience in coordinating and handling general office administration work. Skilled at delivering high-quality customer service, establishing solid relationships with managers while maintaining quality standards. Possess excellent work ethics, leadership, and relationship-building skills, along with transferable skills that can be used in a wide section of settings and industries. Keen sense of business needs with exceptional aptitude for managing large-scale projects from inception to completion. Aiming to join a successful company that offers an opportunity to use my experience and knowledge toward professional growth as well as that of the organization.
TERRANCE WASHINGTON
*********************@*****.***
Covington, GA 30014
Ensuring that projects are led and governed appropriately.
Always delivering customer service in line with ‘best practice’.
Making sure that priority activities and important tasks are understood and acted upon.
Able to recognize and respond to opportunities within the business.
Excellent grasp of safety guidelines for a variety of job contexts.
Creating an operating environment that assures consistently high performance.
Ability to develop and implement business strategies and work to budgets.
Identifying poor performance and taking prompt action to address it.
Interpreting administrative operating policies and procedures.
Ability to quickly solve day-to-day business problems.
Good oral and written communication skills.
Ensuring office expenditure is maintained within budgeted levels.
Can comfortably communicate and build a rapport with people from different cultures.
Can prioritize and handle multiple tasks while meeting established deadlines.
Strong MS Office experience, such as Word, Excel, Power Point etc. WORK EXPERIENCE
Page 2
NPSG GLOBAL March 2021 - September 2023
Pod builder/Contractor
Assembled and installed modular pods used by Amazon, focusing on efficiency, safety, and compliance with design specifications.
Worked with engineering teams to interpret blueprints and layout plans for pod construction and installation.
Managed the inventory of construction materials, tools, equipment, ensuring their availability and maintenance.
Performed quality control checks throughout the construction process to ensure that the finished product met Amazon's quality standards and functional requirements.
Traveled from state to state to build and collect pod data.
Adhered to safety protocols and regulations during construction to minimize risks and ensure a safe work environment for team members.
BRAND VAUGHAN LUMBER CO Norcross, GA September 2016 - January 2020 Truck Driver
Daily inspected all working trucks such as truck parts; tires, light, brakes, oil and water level, and gas level to ensure they were in safe conditions.
Performed basic maintenance and carried out all necessary repair actions, applied safe driving techniques to prevent accidents during and after trips to keep equipment operating at full capacity.
Ensured daily records, up to date legible DOT logbook, finalized daily log on schedule to update internal records, upheld DOT requirements, ensuring corresponding documents were submitted.
Monitored and ensured safe delivery of products from the loading at the warehouse and offloading at customers locations using the appropriate equipment for the operation.
Communicated with dispatch riders and other office personnel to handle two-way updates and daily schedule, ensure products were delivered to dealer location as scheduled and requested. BRAND VAUGHAN LUMBER CO Norcross, GA September 2016 - January 2020 Door builder
Completed tasks with little supervision, worked with high integrity, earned trust and credibility with internal and external clientele to contribute to the success of the project.
Operated tools to cut, shape, smooth lumber, and other construction materials to meet the outlined measurements given.
Exhibited good teamwork during the installation of building structures, flooring, cabinetry, and supplied needed tools to team members.
Operated high-speed machines like mold machines, grinders, and cutters. SHARIAN RUGS Decatur, GA July 2014 - March 2016
Carpet installer
Maintained a neat and orderly work environment by protecting household items and surfaces from damage while following company procedures.
Identified appropriate spotting agents needed to remove persistent stains, and maintain carpets by regular cleaning with appropriate chemicals.
Arranged materials, machinery, and tools needed to complete each job, and moved furnitures in preparation for home cleaning.
Performed semi-skilled carpentry work to ensure successful installation. EPI BREADS Atlanta, GA May 2012 - February 2014
Oven operator
Ensured the production of quality baked goods through accurate measurement of ingredients, proper mixing, shaping, and proofing in compliance with company targets and legal statutes.
Kept up-to-date records of daily activities to ensure accuracy in the company’s log
Monitored and closely supervised employees' use of equipment, actively responded to emergencies, and provided help when needed to ensure maximum safety in all work zones.
Ensured a clean working environment and maintained kitchen equipment and oven to maintain and build a good business reputation and revenue base.
SONORAN DESERT INSTITUTE
unmanned aerial systems and systems engineering management 2024 EDUCATION
Contact this candidate