Quality Assurance Guest Services

James A. Lovett III

267-***-**** *************.**@*****.*** Philadelphia, PA

Skills

Food safety, preparation, and quality assurance; SERV Safe® certified in Pennsylvania and Nevada; event host and planner, team manager, and team player, interviewer, onboarding, training, and scheduling. Organizational skills, time management; Kitchen operations; menu creation, food paring acumen; guest services and hospitality, company spokesperson for television promotions, Problem-solving, verbal, and written communication. Inventory management and storage; POS: Aloha.

Experience

Craft Concept Group Kitchen Manager/Chef/ Events 2022 - present

Managing inventory levels and ordering supplies

Hosts events and maintained business relationships through engagement

Develop and maintain the menu

Hiring new staff, training employees, evaluating and disciplining kitchen personnel, scheduling. Manages wages and company bonuses

Collaborated with local businesses to offer tailored guest experiences and attract new customers.

Ensuring food storage and preparation comply with health and safety regulations, reported equipment issues

Budgeting, tracking kitchen finances and potential waste

Worked with influencers to increase visibility and showcase menu offerings, and events

Spring Hill Suites by Marriott Guest Services Agent 2017 – 2022

Greeted guests, assigned rooms, issued key cards and collected payment information.

Offered information about hotel amenities, activities, and nearby attractions.

Took reservations via phone/online while using proper reservation etiquette

Responded to complaints and found solutions including security concerns

Coordinated with housekeeping, porters, and kitchen staff

UNO’S Pizzeria and Grill, Rudy’s Tavern, Applebee’s, City Tap House

Olive Garden, Iron Hill Brewery Server/Bartender 2001 – 2019

Knowledgeable and enthusiastic about food and drink pairing and created atmosphere by creating guest suggestions.

Maintained cash and cash equivalents; offered rewards, discounts, and incentives to encourage sales.

Encourage customers to submit reviews and testimonials to bolster sales. Offered active sampling opportunities

Maintained inventory of all food, bar, beverage, and dry-good items, placed reorders for stock, and prepared reports.

Created seasonal or themed cocktails and entrees, managed food costs

Responded to complaints and found solutions including security concerns, quality assurance

Coordinated with (FOH) and (BOH) staff

Prepared food by weight and ingredient specifications with accuracy

Education

2023 SERV Safe® certification, Pennsylvania, USA

2022 SERV Safe® certification, Nevada, USA

1998 – 2001 Bethune-Cookman College

Business Management

1997 – 1998 Delaware County Community College

Business Management

References Furnished Upon Request

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