Business Analyst Project Management

Sudhakar Turaga, PMI-ACP, CSM, CSPO Product Owner & Scrum Master

+1-732-***-**** ******.********@*****.***

Product Owner, PMI-ACP Certified Product Owner with over 19 years of IT experience with knowledge of Banking, Finance, Insurance & Logistics domains having in-depth knowledge of Agile & Waterfall methodologies. Adept in capturing/analyzing Business, IT & Functional Requirements, leveraging technology and applying best practices in business process Re-engineering and Project Management. Proven leadership and team building skills coupled with the proven ability to direct and manage global teams. Expertise in implementing strategic changes and streamlining business processes. Sharp analytical skills with excellent communication skills and business acumen. Efficient in writing Business Requirements Document (BRDs), Functional Requirements Document (FRDs), Use Case Specifications, Functional Specifications, and Workflows. Experienced in grooming the business requirements into Epics & User Stories.

Core Competencies

Business Analysis: Elicit project requirements and business rules using techniques such as interviews, workshops, brainstorming, questionnaires. Lead sessions with executive sponsors and business stakeholders both onsite and remote. Perform impact analysis, gap analysis between the to-be and as-is systems.

Requirement documentation & Tools: Organize and document requirements in accordance with industry standards (Use case, product backlog, user stories & Epics) & tools (Visio, JIRA, HP-QC). Perform business process modeling and process re-engineering. Participate in peer review session and provide feedback.

Relationship Management: Build relationships with business and engineering technology stakeholders to drive the requirements through meetings, presentations, and reverse presentations to PMO, QA and product teams.

Issue/Risk Management: Actively identify the risks, Risk Analysis & Assessment using Risk registers, Contingency & Mitigation Plans.

Agile methodology: Sprint planning, Scrum management, Sprint reviews, manage product backlogs, refine stories, tracking and monitoring.

Money Market Instruments, Payments, Regulatory & Compliance: Automation of CCAR Retail exposure regulatory reporting. Automation of the FCA data and preparation of Golden copy.

Domain Expertise

Capital Markets: Fixed Income, Equities, Debt Securities, Derivatives, Bonds, Structured Products

Wealth Management: Money Market Instruments, Mutual Funds, ETFs, Credit Risk

Cash Management: Payments (ACH, WIRES, NACHA, CHECK & SEPA)

Regulatory & Compliance: MIFID-II, Basel-II, CCAR Reporting

Insurance: Indemnity, Payer Services: Customer Contact Systems – Blue Cross Blue Shield of Michigan

Retail Banking: Teller Transactions for Savings & Checking accounts, IRA Savings, Check Deposit, Money Transfers, Bill Pay.

Certifications

PMI Agile Certified Practitioner (PMI-ACP®) valid till 10/05/2029

Certified Scrum Master from Scrum Alliance (Badge Id: 000430412 Certification Expires: 01/10/2026)

Certified Scrum Product Owner from Scrum Alliance (Badge Id: 1236318 Certification Expires: 01/10/2026)

Scrum Product Owner Professional Certificate from CertifProf (Credential ID: TLSZLHDVHL-MMQPWQSH-RPFLJLRLLP)

Achievements

Recognized with a Spotlight Award at BNY Mellon for the Time Deposit release.

Received the Delivery Excellence award for RDIP-IPR major release.

Received personally signed appreciation award from Mike Whitaker, CITI Global Head of Rates Technology.

Received twice CITI KEY CONTRIBUTER award for technical and domain capabilities for a key release.

Won accolades for excellent performance and dedication from client site FedEx Client managers and best performer award.

Best & Consistent performance award/ shield from JP Morgan Chase client managers.

Professional Experience

Client: CapSpecialty, Hartford, Connecticut May 2024 – Till date

Position: Senior Product Owner

Project: Image Right Domain: Insurance – Indemnity

Technologies used: Visual Basic, Oracle SQL Server, JIRA, Box, Confluence

Vertafore's ImageRight application was developed for the insurance industry and is used for enterprise content management and workflow. Vertafore is a software and services provider that has been delivering insurance technology solutions for over 50 years. Combines insurance claims software, workflow software, and enterprise content management. It's designed to help businesses improve productivity, increase efficiency, and automate processes. Improves efficiency for underwriting and claims through simplified workflows.

Bank of New York Mellon, New York, USA Sept 2022 - Apr 2024

Position: Vice President/ Senior Specialist – Business Analysis

Project: Liquidity DIRECT Domain: Capital Markets – Fixed Income.

Technologies used: PentaHo, Java 17 & Sprint Boot3, Angular7, Oracle SQL Server, JIRA, Confluence

Liquidity DIRECT provides BNYM institutional customers a centralized solution for managing their short-term portfolio investments, which includes trading capabilities, restricted money transfer options, risk mitigation, collateral segregation, counterparty default notification, analytical functionality, and financial reporting. Liquidity DIRECT also provides authorized internal Liquidity services users functionality to administer certain Liquidity DIRECT functionality and to analyze and monitor intraday customer activity on the Liquidity console.

White Labelling LD portal using BaaS:

Liquidity DIRECT explored business models to extend Liquidity DIRECT screens and suite of services as white label to perspective clients within the framework defined by the NEXEN Gateway Platform but working directly with clients to explore all the feasible business models as BaaS. Business as a service (or BaaS) is a business service model in which BNY Mellon will outsource all the behind-the-scenes aspects of the liquidity business and application to intermediaries in a intermediary branded portal with self-directed trading model, typically leverage BNY Mellon Arrangements with Fund Companies.

Collaborated with cross-functional teams, including software engineers and UX designers, to develop & test the dark theme screens for Cash Deposit, Time Deposit and Baas White Label applications.

Collaborated with partner systems like UPS (Uni Provisioning system) to administer the users & user groups to get access to the products and services built on the NEXEN system.

Requirements gathering for creating a Bass White Label portal for the intermediaries to ensure the newly created portal has BNYM technology and capabilities for end-to-end trade processing.

Transformed the business requirements into Epics, User stories and sub tasks for Cash Deposit, Time Deposit and Baas White Label portal requirements.

Responsible for creating JIRA boards for the sprints, running the daily stand-up meetings, Sprint planning, Sprint review & Retrospective.

Responsible for testing the APIs using Postman which supports various HTTP methods, request parameters, and authentication methods.

Logs Monitoring, Analysis, Issue tracking using Splunk to improve the quality and efficiency of software development and testing processes.

Worked on creating the white label website for the products, Branding, Personalization of disclaimers and targeting, Analytics and reporting, Security, and compliance.

Key Accomplishments:

Shared my inputs to dev team to remove hard coding, enhance code optimization and load the desired application once at a time to improve the user experience for a 40% reduction of application loading time.

Transformed the existing waterfall methodology to agile methodology and streamlined the existing process through measuring the checkpoint, Sprint Review, retrospective & sprint planning which helped the team to increase 20% of productivity.

Mentored a cross-functional team of 20 resources to deliver quality products leading to contributed $30M in additional revenue.

Introduced a dashboard with various metrics to increase transparency to the Senior Management and Product team.

Led the company implementation and adaptation of JIRA which reduced time to create and manage the product backlog by an average of 3 days.

Client: Citigroup, Inc. Virtusa Consulting & Services/Polaris Consulting, USA Oct 2020 to Sept 2022

Position: Technology Business Analyst / Senior Project Manager

Project: SMC- Secure Master Central

Technologies used: ETL-Ab initio, JAVA, Oracle SQL Server, JIRA, Confluence

Security Master Central (SMC) is a centralized multi-vendor financial instrument and issuer platform that supports increased product coverage, regulatory and cross-offering requirements across financial markets and asset classes while centralizing operational processes, functions, and tools around a scalable infrastructure. FCA is the golden source of MIFID II data. Currently SMC is sourcing the MIFID II data from Third party vendor - Reuters. Business wants Citi to move away from the dependency on 3rd party vendor and instead build an in-house solution to directly source/derive the data from the Golden source, FCA. This will allow Citi to have better control over their data when reporting and justifying to the regulators. Business requires SMC to source FIRDS full and delta files from FCA with the aim to derive ToTV and uToTV.

Elicit requirements and define business rules using various techniques (interviews, brainstorming, questionnaires). Lead sessions with external, internal vendors and business stakeholders.

Prepared FRDs and Mapping documents for the feeds which are going to be onboarded into SMC system in coordination with vendors and clients.

Adept at writing ETL Mapping Documents, Data Transformation Rules and maintaining Data Dictionary

Understand business requirements and translate them to viable technical solution as per the business need.

Responsible for conducting meetings with the end users and performing interviews to gather the requirements from them and to convert those requirements into requirements document for the development and testing teams.

Worked on End-to-End life cycle of Project development (SDLC), right from business requirement till the project deployment in Production environment.

Working closely with ETL, Meta Info, Java dev team in terms of coding to explain the business requirements to make sure the development team develops the product requirements.

Extensively used SQL to test the business logic defined in the ETL mapping document make sure the ETL graphs are coded as per the mapping document.

Requirements management, defects management using JIRA for all test management activities.

Client: Citigroup, Inc. Virtusa Consulting & Services/Polaris Consulting, USA Oct 2016 to Sept 2020

Position: Technology Business Analyst / Senior Project Manager

Project: Citi Connect for files- Testing Transformations, Domain : Capital Markets

Technologies used: Java, DOT Net, Micro Services, Microsoft SQL Server, JIRA

Citi Connect for File is a file-based application, which supports multiple electronic data interchange file formats. The file formats rules, country rules, and payments validations, are complex, requiring extensive client testing in dedicated CitiDirect / Citi Connect test environment known as CTE (Client Test Environment). Processed payments transaction files like ACH, Wires, Check, NACHA (CCD, CCD+, PPD), SEPA, ISO 20022 - ISOV3XML, PAIN.001, PAIN.002 & PAIN.003 etc.

Investment Ideas: The project targets to automate the process of sharing Investments Ideas with Citi Private Bank clients. Current process of Idea sharing within Capital Markets is manual and scattered over various system touch points. The goal of this project is to streamline these touch points making it easier to track the solicitation done by relationship professionals. This is a global initiative and will be implemented to NAM/LATAM, AP, EMEA regions in phases.

Pre/ Post Trade Ticketing: The project is targeted to make the trade ticket process systematic. There is a compliance mandate that every trade that is executed is captured and a record of all the trade parameter is maintained. Under current Capital Market’s processes these are maintained by individual product specialist in an excel sheet and is shared with Operations for reconciliation, book keeping and reporting. The project provides a user interface to the product specialist where they can enter all the required fields and submit to Operations for further processing. Operations can then match these trade data with real trade system parameters and approve the trade. If there are differences or corrections the record can be rejected and sent for resubmission. The system also provides an option to download these trades in an excel sheet for reference and any other reporting purposes.

Building a common understanding of the project plan by aligning and developing a co-operative relationship amongst project stakeholders and team members.

Preparation of BRDs, FRDs and coordination with Technical Implementation Managers and Product team

Conducting requirements meeting with Technical Implementation Managers and Product team

Conducting requirements walkthrough to technical and testing teams

Managing requirements prioritization meetings with Technical Implementation Managers and Product teams

Running three scrum teams and ensure teams follow the agile scrum standards values & Principles.

Worked with TLM in various stages of transactions in Capturing, Clearing, and Settlement stages.

Experience with E2E Payment transactions from initiation, bonds and mutual funds TLM with online market connections.

Conducting various sprint ceremonies such as Sprint Planning, daily stand-up meeting, Sprint review and sprint retrospectives

Ensure effective communication between Onsite and Offshore teams

Prepared user training guide within Citi standard templates

Client: Citigroup, Inc. Polaris Consulting, USA Jan 2011 to June 2013 & Sept 2014 to Sept 2016

Position: Project Manager /Onsite Co-Ordinator

Client: Citigroup, New York, USA Domain: Capital Markets

Technologies used: Java/ETL/Cognos/Business Objects, Microsoft SQL Server, JIRA

Automation of CCAR Retail exposure regulatory reporting & History data remediation

As a part of Citi bank strategic initiative complete regulatory reporting is being automated. As a part of the initiative a two-pronged strategy has been executed where in phase 1 all regulatory reports of CPB were automated (Basel & CCAR retail) and as phase 2 send CDEs to Optima retail (data warehouse is built to hold retail exposures for complete BHC). Additionally, remediation of historical data and restatement for previous 7 years history has been taken up as a part of FED MRA.

Credit Platform / Credit Risk

The Credit Platform application has been designed to support the workflow required to approve a credit to the client and the subsequent monitoring/servicing of the credit. Due to the nature of the private bank client and complexities in the credit product & policies, the credit officers and control administrators need to follow complex processes to approve and monitor the credit. These processes span across systems and geography.

Global Wealth Management – PBR (Private Bank Risk)

Global Wealth Management (GWM) Repository will receive a total of 39 feeds from various Regional systems with Credit and Finance details needed for Basel compliance reporting requirements. GWM would process the above received data in two stages (Staging & Main). The captured data would be enriched, reconciled and provide the feed to B2NCR (Basel II Non-CMB RWA Processor) system. The B2NCR feed is the combination of both Risk and Finance Data. The Risk data contains detailed Borrower, Facility and Collateral information. The Finance data contains Borrower/Obligor’s exposures details like Direct & Contingent, Unused commitments, Derivative exposures and AFS (Available for Sale) exposures. The Primary objective is to capture the credit and finance data from various regional systems and send the enriched data to B2NCR to calculate the Risk Weight Assets (RWA). The Private Banking Repository will be able to support providing the Credit and Finance data to B2NCR for calculating the RWA for each exposure.

Conducting JAD sessions involving all the stakeholders and discuss the design solution and implementation

Preparation and review of UAT Test plans & UAT test cases for all releases including traceability matrix and Execution of UAT test cases for every release

Preparing test data, test cases for UAT testing and Planning, managing & Executing the UAT test cases with users

Report UAT defects and conduct Defect Triage calls for all releases

Testing all production release for every project including CCAR Retail, CP, PBR, CAA & OLE

Prepared user guides and training provided for the OLE users on the application flow

Currency Transaction Report (CTR) Replacement Initiative

The objective of this project is to replace the existing LCR application in which the CTR data capture form was designed to capture all of the information required by the IRS (internal revenue service) to complete the online CTR form in comply the CTR. It is a data collection form that branch personnel must complete each time a cash in, cash out or cash back transactions totals over $10,000(currency / coin) also, for all monetary instrument sales involving currency in the amounts of $3000 to $10,000 inclusive, all information required must be entered in the monetary instruments screen. The above manual process will be automated, and new application called OneSumX application will be in place.

Client: BCBSM, Advanced Technology Group, INC. USA Jul 2013 to Aug 2014

Position: Team Lead / Senior Consultant

Client: Blue Cross Blue Shield of Michigan, BCBSM

Project: Federally Facilitated Marketplace (FFM) Direct Enrolment for Blue Cross Blue Shield of Michigan (BCBSM)

Technologies used: Java, Angular JS, JIRA, HP-QC.

Client: Citigroup, Inc. Polaris Software Lab Limited, Hyderabad, India Oct 2007 to Dec 2010

Position: Quality Manager

Client: Citigroup, Belfast, UK Domain : Capital Markets – Fixed Income – Interest Rate Derivatives.

Project: Citibank Derivatives System - Interest Rate Derivatives (Capital Markets & Investment Banking)

Technologies used: Sun-Solaris 10, C/C++ using Forte Update 11.0, Perl, Sybase 12.5, XENV, Autosys, Korn shell Scripts.

Citibank Derivatives System (CDS) is an interest rate derivative trading and risk management system used by Citigroup worldwide for the interest rate derivative processing and risk analysis for complete end to end trade life cycle. Banks use derivatives as a powerful instrument to generate profits and hedge their risk. CDS functionality includes deal pricing, portfolio management and risk analysis. This has interfaces to middle office applications such as Risk Master-Lon, Cash Master and Enigma. These middle office applications along with the CDS facilitate the end users in risk management. The system facilitates trading in Swaps, Swap options, FRA’s, Caps/Floors, Money Market instruments, FX spot & FX forwards. This system also helps in the calculation of settlement amounts and payments to the counterparties. This is live across twenty-five countries throughout the world.

Responsible for building the competency as Independent Testing team for FICC Rates- CDS and train them up to the company standards

Architect and implement testing practices for FICC Rates- CDS applications

Develop test plan, test strategy, test coverage analysis, review requirements documents, Regression Test Pack, test cases and bug reports, Test Execution Metrics for process improvements and productivity improvements

Involved in requirement gathering, review of deliverables, status tracking, UAT co-ordination, review and execution of test cases

Responsible for monitoring and execution of regression batches for various regions (AP, SG, IN, MX, BR, NY, LA, Chile & G10 regions) across CITI projects using AutoSys

Good understanding of Front office (Trade booking, static and market data), Middle office (Risk management and reporting) and Back office (Confirmations, Settlements and Delivery)

Mphasis an EDS Company, Bangalore, India Apr 2005 to Sept 2007

Position: Test Team Leader

Client: FedEx Inc., USA

Project: FedEx - Assembly testing Project (ATP) is a part of Distributed Automation System Quality Assurance team (DASQA)

Technologies used: Java, XML, SQL, QTP 8.2, Mercury Quality center 9.0.

FedEx Integrated Assistant (FXIA) & FedEx Integrator (FXI)

Client: J P Morgan Chase, USA

Project: Chase online (Merger of Bank one Bank with Chase)

Technologies used: Web based testing environment - QA2, QA3, Windows NT, Windows 2000, SQL, Mercury Test Director 7.5, Nortel VPN Connectivity.

Project Description:

Chase online Application – Post X/Secure Messaging center, JPMC – CAF (Chase Auto Finance), JPMC – Texas Conversion, JPMC – SSO DB Clean Up & JPMC – TSYS-Card Migration

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