General Manager Class B
Resume:
Alan Gray
I am a Business Management Canidate with Multi Unit experience
Phoenix, AZ 85029
**********@*****.***
With 35 years in the retail Management field, from Regional, District Leadership, District Trainer and General Manager. I am very knowledgeable in all areas of Operations, Financial, Strategic and Sales. Impacting the Profit and loss statement and growing and strengthening the team is a strong point. Excellence is the only standard of service acceptable for myself and team, focus on results. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Commercial Driver
AZLIMO-Phoenix, AZ
January 2016 to Present
Class B Motor Coach Driver, Represent LIMO as the best on time and safe luxury transportation service in Arizona. Transport High level clients to their event or destination, Ensuring everyone is comfortable and safe. Coordinate real time updates thru mobile app addresses any changes, traffic conditions, weather, frequency working with the best resorts in Az. Frequently requested to drive their clients. My standards are a flawless execution of the trip, from being early, ensuring safe and very clean vehicle, proper attire, positive and accommodating attitude. Highly adaptable and understanding of the business to create a business relationship for life!
General Manager
Garden Ridge-Mesa, AZ
March 2013 to May 2014
Responsibilities included maintaining organization and inventory in a 150,000 square foot warehouse- style superstore with sales exceeding $6 million. Inventory analysis to improve sales and margin. Ensuring application of policy and procedures manuals daily. Hire, train and supervise successful candidates and integrate them into floor staff. Sales and safety training for new hires and current team members. High-volume freight management. Customer service and loss prevention. Property management responsibilities included overseeing full site to include First Bank and Dos Gringos restaurant.
Staples President Sales and Operations Club Nominee for Several Years P PROFESSIONAL ACHEIVEMENTS
2014 to 2014
In addition to my role as General Manager, I also provided leadership and training to the District of 14 stores as District Trainer. Specifically Associates going from store level to Management. Covering store operations, policy and procedures, and real world issues and prevention. General Manager
Staples-Peoria, AZ
2003 to 2013
Responsibilities included maintaining overall store operations and sales with a focus on technology products and services. Creating and maintaining high customer satisfaction and associate development through hands-on training. Responsible for client relations, training, scheduling, visual merchandising, sales, marketing, inventory control and employee supervision. Successfully communicated and liaised with district managers, account executives, staff and other store locations. Coach
THE LA MIRADA CHAMBER OF COMMERCE
2007 to 2007
OF THE YEAR
AMBASSADOR CHAIRMAN FOR THE LA MIRADA CHAMBER OF COMMERCE District Manager
Mattress Discounters-Anaheim, CA
2000 to 2003
Oversaw retail operations for 14 mattress specialties stores throughout the Los Angeles area. Trained store managers and sales staff, developing managerial talent by reviewing monthly productivity and identifying strategies for improvement. Planned, merchandised and hired for new store openings. Education
Associates in Business Management
Cypress College - Cypress, CA
Associate in Business Management
Bolsa Grande High School - Garden Grove, CA
Commercial Driver's License (CDL)
Class B
Expires: August 2025
State: AZ
Endorsements: P (Passenger vehicles)
Skills
• Regional/District Management and Operations
Experienced, goal-oriented individual with more than 30 years in retail operations. Extensive knowledge in P&L, Human Resource management, training personnel, high level customer service, inventory and logistics. Proven ability to motivate team members to meet and exceed established goals. Professional manager with a strong work ethic and attention to detail. Strong leadership, problem solving and communication skills. Growth-focused, and inspired by the power of teams to deliver results.
• Driving
• Merchandising
• Property Management
• Recruiting
• Commercial Driving
• English
• Customer Service
• Freight Experience
• Loss Prevention
• Payroll
• Interviewing
• Budgeting
• School bus driving
• Supervising experience
• Business Management
• Retail Management
• Bus Driving
• Office Management
• Pricing
• Management
• Financial acumen
• Operations Management
• Financial Report Writing
• Event Planning
• Cleaning
• Communication skills
• Computer literacy
• Computer skills
• Air brake
• Warehouse experience
• Analysis skills
• Leadership
• Food service
• Time management
• Organizational skills
• Automotive repair
• Childcare
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Office
• Microsoft Word
• Business coaching (10+ years)
• Human resources management (10+ years)
• Regional Manager (5 years)
• District Management (10+ years)
• Staff training (10+ years)
• highly Adaptable (10+ years)
• Motor coach
• Leadership
• Guest services
• Training & development
• Sales
• Supervising experience
• Financial acumen
• B2B sales
• Project leadership
• Hospitality
• Construction
• Profit & loss
• Analytics
• Financial analysis
• Payroll
• Hotel experience
• Retail sales
• Events management
• Operations management
• Presentation skills
• Automotive repair
• Personal assistant experience
• Succession planning
• Recruiting
• Financial report writing
• Office management
• Merchandising
• Upselling
• POS
• E-commerce
• Accounting
• Human resources
• Accounts payable
• Interviewing
• Employment & labor law
• Security
• Anatomy knowledge
• Team management
• Project management
• Auto service management
• Quality assurance
• Cash register
• Property management
• Driving
• Computer skills
• Communication skills
• Writing skills
• English
• Customer service
• Microsoft Office
• GPS
• Heavy lifting
• Commercial driving
• Order management system
• Forklift
• Operating systems
• Sourcing
• Custodial experience
• Cash handling
• Windows
• Marketing
• Budgeting
• Inventory management
• Concealed carry permit
• Front desk
• Resort
• Retail management
• Sales management
• Telecommunication
• Limousine
• Phone etiquette
• Fair Housing regulations
• Bus driving
• Warehouse management
• Order fulfillment
• Outdoor work
• Cleaning
Certifications and Licenses
Passenger Endorsement
December 2017 to August 2025
Driver's License
CDL B
December 2017 to August 2025
CPR Certification
Chauffeur's Permit
December 2017 to August 2025
Air Brake Endorsement
December 2017 to August 2025
Assessments
Sales skills — Proficient
June 2023
Influencing and negotiating with customers
Full results: Proficient
Delivery driver — Proficient
June 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Cleaner fit — Proficient
December 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Management & leadership skills: Planning & execution — Proficient January 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Security guard skills — Proficient
January 2024
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient July 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Conscientiousness — Proficient
September 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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