Manager
Resume:
Rachelle Bradley
Ludowici, GA *****
*****************@*****.***
Professional Summary
My objective for every job I do is to always put forth a 100% and always be willing to learn all aspects of my job. To be a team player at all times and advance in the company. Authorized to work in the US for any employer
Work Experience
Escalation Manager
Capital One-Chesapeake, VA
August 2021 to Present
Assist core agents with escalation calls assist with fee waivers and charges submit payment investigations fraud reports application reviews credit line decrease or increase Customer Service Representative
Alorica-Newport News, VA
October 2017 to August 2021
Track medical shipments with 1 to 2 day mandatory delivery times. When the medication wasn't moving on time to place calls to local UPS offices and warehouses to make sure they would keep moving on time to patients. When local facilities were unable to do so make other arrangements with shipping partners to make sure of a timely arrival.
Personal Care Aide
Private Caregiving Services
February 2015 to August 2017
Assist with day to day personal needs
Customer Service/Cashier
Zoom Gas station
May 2016 to December 2016
Cashier for drive-thru
Team Lead
Alethia Fowler-Hampton, VA
February 2014 to December 2014
Hampton, Va
J. Smith Enterprise (McDonald's)
Xerox Call Center(Humana)
Hampton, VA.
Garner, N.C.
Team Lead
Keep records of agents scores so they can meet bonus each month, monitor calls for agents for scoring purposes
Schedule up training classes for agents and train them to make sure they are up to date w/insurance policies and call center policies
Schedule agents to make up time missed from work also schedule and file time-off request Personal Care Assistant
Reginald Saunders-Hampton, VA
March 2013 to January 2014
Assist Mr. Saunders with personal care (bathing, cook meals, and cleaning) Handle business phone calls for Mr. Saunders, assist client with paying bills, when client had doctor appts. setup transportation and ride with client to and from appts. Inbound Accountant Services Rep
Sprint-Hampton, VA
July 2012 to March 2013
Receive inbound call for Sprint customers regarding their accountants Up sell Sprint products and services
Contact customers back regarding issues they may have had on their acct to make sure they are completely satisfied with resolution
Inbound Accountant Services Rep
TRG-Hampton, VA
February 2010 to April 2012
* Receive inbound call for Sprint customers regarding their accountants
* Up sell Sprint products and services
* Contact customers back regarding issues they may have had on their acct to make sure they are completely satisfied with resolution
Waitress
Waffle House-Hampton, VA
April 2009 to June 2011
* Serve and assist customers with their meals and suggestions, refill drinks and table cleaning
* Make sure assigned areas are cleaned and stocked at all times, always give100% customer service Assistant Office Manager
Immediate Care Home Care-Hampton, VA
March 2003 to May 2009
Schedule nurses to do visits at clients homes for personal care
* Set training classes for nurses once monthly as required by state and do training classes
* Check time sheets for nurses to make sure times match required times for clients
* Set meetings with Agencies or official State Agencies that office contracted with to see clients
* Was on call person on weekends to make sure nurses went to assignments and when they did not go to clients home I would go provide care for them
Personal Care Aide
Reginald Saunders-Hampton, VA
March 2009 to March 2009
Assist Mr. Saunders with personal care (bathing, cook meals, and clean)
* Handle business phone calls for Mr. Saunders, assist client with paying bills
* When client had doctor appts. setup transportation and ride with client to and from appts Education
High school diploma
October 1989 to January 1990
Associate's degree
Skills
• Office Management
• Typing
• Intake
• Microsoft Word
• General Ledger Accounting
• Basecamp
• Customer service
• Account Reconciliation
• Computer hardware
• Sage
• Administrative experience
• Accounts Receivable
• Human Resources
• Journal Entries
• QuickBooks
• Event planning
• Accounts Payable
• Medicare
• Microsoft Excel
• English
• Bookkeeping
• Payroll
• Medical terminology
• Databases
• Financial Report Writing
• Customer support
• Tax experience
• Insurance verification
• Clerical experience
• Balance Sheet Reconciliation
• Front desk
• Motivational interviewing
• Microsoft Office
Awards
Company Promotors
August 2021
During my time starting out of training received promotors for the company at lease 2 times a week for being a problem solver
Contact this candidate