It Systems System Security
Resume:
Pamela Givens
Los Angeles, CA *****
*********@*****.*******.***
Dedicated IT professional with hands-on experience in system security, cloud infrastructure, and compliance management. Proven ability to independently perform key IT tasks while undergoing training, with a focus on delivering secure and compliant solutions. Skilled in managing cloud environments, administering IT systems, and conducting security audits aligned with HIPAA and HITRUST standards. Known for quickly adapting to new challenges and effectively contributing to organizational goals. Willing to relocate to: Orange County, CA - San Diego, CA Authorized to work in the US for any employer
Work Experience
System Security Administrator
2DG Solutions-Los Angeles, CA
July 2024 to Present
• Implement and support Active Directory and IT systems, using Microsoft 365, Group Policy Management, and Intune to ensure security and compliance with HIPAA and HITRUST standards.
• Conduct security testing and audits, leveraging Splunk, syslog-ng, and Palo Alto Firewalls to identify and mitigate vulnerabilities.
• Manage Pure Storage appliances and handle cloud environments using AWS, Azure, and Linux.
• Utilize n-sight RMM for remote management and deploy secure access using Remote Desktop Gateway.
• Develop and maintain documentation for software and infrastructure, supporting compliance and knowledge sharing.
• Contribute to the development of secure IT architectures and best practices. Systems Administrator
Universal Music Group
August 2023 to July 2024
• Spearheaded cloud infrastructure management specializing in AWS services, improving performance and scalability by 30%.
• Implemented Backup and Recovery solutions using AWS Managed Services, enhancing data integrity and disaster recovery preparedness by 40%.
• Utilized PowerShell scripts to automate server provisioning, increasing operational efficiency by 25%.
• Collaborated with stakeholders to gather requirements, ensuring project alignment with business objectives.
• Developed and managed IAM policies, enhancing security and compliance across AWS resources.
• Utilized JSON for configuration and deployment scripts, streamlining cloud resource management. Field Engineer
The Estée Lauder Companies
November 2022 to August 2023
• Led DHCP migration project, ensuring a seamless transition and minimal disruption to business operations.
• Conducted Wi-Fi analysis using 7Signal, optimizing wireless network performance and reliability.
• Managed network infrastructure maintenance, including switches, routers, and servers (Cisco).
• Administered Active Directory tasks such as password resets and user account management.
• Supported Xerox Network Printers.
• Implemented Imaging through SCCM, supporting MAC and Windows computers. Desktop Engineer
Molina Healthcare
December 2020 to November 2022
• Managed switches, patch panels, routers, firewalls, scaling devices, servers, and fiber optic cables
(Cisco).
• Configured card readers and rerouted IP addressing, enhancing network security and efficiency.
• Administered Windows AD tasks such as password resets and adding devices to the domain.
• Managed and deployed software using SCCM.
• Supported hardware maintenance, including Dell and Lenovo laptops, and Xerox Network Printers.
• Implemented Imaging through SCCM, supporting MAC and Windows computers.
• Provided Azure cloud support, enhancing cloud resource management.
• Provided Microsoft 365 support, ensuring optimal use and troubleshooting.
• Conducted technical on/off-boarding and created new user accounts for MAC and Windows.
• Maintained routers and servers at multiple data sites. Service Desk
Robert Half
January 2019 to December 2020
• Managed high-volume calls for over 20,000 users during the COVID-19 Remote Project, utilizing Cisco Finesse.
• Effectively Trouble Tickets in Molina's Service Management Platform (iServe).
• Conducted Reset & Unlocked Passwords and located user information in Active Directory Management.
• Provided VPN Access through the VIP Manager Dashboard (Symantec Validation & ID Protection).
• Analyzed and assisted with configuring routing data, and tracking IPv4, IPv6, and MAC information using the Cisco Meraki Dashboard.
• Troubleshoot and re-configure Hardware Components for VOIP remote end-users, Office 365, and Cisco IP Phones.
• Managed Remote Access using Microsoft Teams and Bomgar.
• Accessed BitLocker Recovery Key from the Active Directory (DRA).
• Conducted router hardware configuration and Mapping Network Drives.
• Ensured compliance with HIPAA regulations.
• Supported Xerox Network Printers.
• Implemented Imaging through SCCM, supporting MAC and Windows computers.
• Provided Azure cloud support, enhancing cloud resource management.
• Provided Microsoft 365 support, ensuring optimal use and troubleshooting. Technical Support Representative
Geek Squad
February 2017 to January 2019
• Identified software, network, and hardware issues while providing solutions to enhance system performance.
• Assist with updating customer documents and testing faulty equipment.
• Provided remote desktop support and maintained software and network systems. Technical Support
Verizon
March 2015 to February 2017
• Identified network and hardware issues while providing effective solutions.
• Analyzed data trends and performed Transfer of Service (TOS) processes.
• Processed bill payments and provided excellent customer service.
• Supported imaging through SCCM and supported MAC and Windows computers.
• Provided support for Xerox Network Printers, ensuring reliable printing solutions. Education
Bachelor's degree in Information Technology
University of Phoenix - Phoenix, AZ
February 2017 to April 2023
Skills
• Window / Linux Server
• Shell Scripting
• Python
• Scripting
• AWS (Amazon Web Services)
• DNS
• S3
• Operating Systems
• Active Directory
• IT
• Active Directory
• Help desk
• Splunk (1 year)
Links
Www.linkedin.com/in/systemengineer24
Certifications and Licenses
Aws Certified Cloud Practitioner
Present
CompTia Security+
Present
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