Customer Service Lead Teacher

MARLENA I. SCIPIO

***** ******* ***** **** *******, TEXAS 77433

832-***-**** ***.******@*****.***

Professional Summary

Experienced and dedicated professional with 19 years of experience in customer service, including 16 years as a preschool teacher. Skilled in communication, problem-solving, and creating positive interactions with children, parents, and colleagues. Adept at managing multiple tasks, maintaining confidentiality, and providing exceptional customer service. Ready to leverage my customer service expertise and organizational skills in a receptionist role, ensuring smooth front-office operations and outstanding customer care. Skills

• Customer Service: Exceptional ability to engage with clients, resolve issues, and ensure positive experiences in high-pressure environments.

• Communication: Strong verbal and written communication skills, including the ability to explain complex information clearly and empathetically.

• Multitasking & Time Management: Efficient in managing multiple tasks such as scheduling, record-keeping, and customer service inquiries simultaneously.

• Administrative Support: Proficient in managing schedules, filing documents, and maintaining confidentiality.

• Problem-Solving: Skilled in handling challenging situations with patience, professionalism, and creative solutions.

• Software Proficiency: Experienced with MS Office Suite

• Bilingual: Spanish

Professional Experience

Pre-K Lead Teacher

Creative World School, Cypress, Texas

November 2024 – December 2024

Pre-K Lead Teacher

The Farmhouse Preschool, Cypress, Texas

August 2020 – August 2024

Pre-K Lead Teacher

Kids ‘R Kids Learning Academy, Tomball, Texas

February 2015 – August 2020

Pre-K Lead Teacher

Champions Academy Preschool/Daycare, Houston, Texas March 2013 – February 2015

Volunteer

May Ranch Elementary School, Perris, California

September 2008 – May 2011

Customer Service Representative

Chem Lab Products, Inc., Ontario, California

February 2003 – September 2005

• Provided customer service support via phone, email, and in-person interactions, resolving inquiries, issues, and complaints in a timely and professional manner.

• Maintained accurate customer records and processed transactions, ensuring detailed documentation and confidentiality.

• Developed strong communication skills, managing multiple tasks, such as answering calls, scheduling appointments, collections, and handling administrative duties.

• Supported team efforts to improve service quality and increase customer satisfaction.

Education

Crafton Hills College, Yucaipa, California

2000-2002

Redlands East Valley High School – Graduated Class of 2000 References available upon request.

Contact this candidate