Team Member Customer Service
Resume:
AMIYAH SIMPSON
**** ****** ** **, *** *** Washington DC, 20009 ****************@*****.***
OBJECTIVE
Seeking an entry-level position where I can apply my strong work ethic, enthusiasm, and willingness to learn to contribute effectively to the team. Highly motivated graduate with excellent communication and organizational skills. Looking for a position where I can enhance my problem-solving and communication skills.
EXPERIENCE
LEAD SHIFT -MANAGER LITTLE CEASARS
AUGUST 2022-AUGUST 2023
Serves customers the complete, correct order within service time goals according to the Customer Service Standards, the priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process.
Prepares and ensures consistent, high-quality product are served to customers as described in the Little Caesars Team Member Orientation and Training handbook and as shown on the station job helpers.
Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department.
Performs cash management responsibilities and ensures compliance by the Team Members to all safety and security procedures as defined in the Little Caesars Team Member Orientation and Training Handbook.
Supervises team members by providing direction and feedback and follows up by coaching/counseling to ensure job duties are performed and all Little Caesar standards, procedures, and policies are achieved.
Performs the tasks associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.
Follows all procedures associated with opening and closing the restaurant, appropriately handles unexpected occurrences, and notifies appropriate parties in a timely fashion.
Completes assignments as directed by the General Manager including, but not limited to; weekly and period end paperwork, food ordering and projection, staffing and training, marketing, restaurant image and cleanliness.
EXPERIENCE
JOB TITLE BEST CROWD MANAGEMENT
MAY 2023-AUGUST 2023
Greet guests as they enter and leave the event.
Check bags for prohibited items.
Monitor metal detectors for alerts and taking next steps when needed.
Enforce venue policies and procedures.
Report suspicious activity and violations of venue policy.
Secure locations and prohibit access to unauthorized individuals.
Follow established code of conduct and safety procedures.
Provide exceptional service to all patrons.
Other duties as assigned.
EXPERIENCE
ASSORTED POSITIONS SUMMER MAYOR YOUTH PROGRAM
SUMMER 2020-PRESENT
Create and distribute e-newsletters and outreach materials.
Draft email correspondence and develop content at the direction of the Executive Director.
Generate reports using software applications as requested by Executive Director. Assist with tasks and logistics related to fundraising campaigns, outreach events, volunteer appreciation events, and special events and initiatives in support of CHVTA mission.
Regularly create and share social media content.
Support and assist the Executive Director and other team members with administrative tasks, volunteer management, and program delivery.
EXPERIENCE
CROWD CONTROL COMTEMPORARY SERVICES CORPORATION
JULY 2024-PRESENT
Check security passes for individuals entering property.
Ensure and deliver receipts and other valuable items.
Investigate and report evidence to clients for court case preparations.
Maintain the order on properties or in large groups.
Monitor security systems and be ready to alert authorities.
Offer advice on better security services for clients.
Offer directions to authorized guests.
Patrol properties and ensure that all points of entry are secure.
Watch for safety hazards.
REFERENCES
Available Upon Request
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