Shipping Clerk Customer Service

EP

EDGARD PAGAN

*************@*****.*** 440-***-**** DORSET, OHIO 44032 WWW: Bold Profile

Seasoned Shipping Clerk familiar with shipping and receiving procedures and protocols. Successful record working with carriers and other vendors to plan successful strategies and control costs. Well-versed in shipment inspection, inventory management and document processing. Detail-oriented Receiving Supervisor assigning team members responsibilities with performing intake, transportation and storage of materials. Excellent industry acumen creating vendor relations to accuracy of receiving department. Superior problem solving, decision making, planning and organizational skills. Effective at collaborating with carriers on both international and domestic shipments to keep charges low and efficiency high. Results-oriented and productive with an upbeat mindset. Hardworking shipping supervisor well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills. Dedicated to reducing costs, improving performance and helping to grow the shipping department with forward-thinking changes. Well-versed in managing documentation, reporting and invoice processing. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Inventory Control

Vendor Negotiations

Documentation Abilities

Shipping and Receiving

Transportation Coordination

Customer Relations

Dispatch of Drivers

Spanish Fluency

Dispatch Coordination

Steel Technologies Willoughby, OH

Shipping and Receiving Supervisor

09/2000 - 01/2024

Analyzed data such as order volume trends and shipping schedules in order to optimize resources.

Organized training for production staff to achieve performance objectives with quality instruction.

Initiated measures to reduce errors in packing and shipping process for improved accuracy rate.

Assigned tasks to workers based on their skillset and availability. Checked loaded materials compared to work orders for correctness. Liaised with vendor representatives to rectify damages and shortages. Directed warehouse team in stocking merchandise, pulling orders and setting up loads.

Organized storage areas to maximize movement and minimize labor. Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.

Prepared accurate shipping orders and bills of lading to direct and route materials.

Generated invoices and customer estimates using windows. Conducted interviews, selected candidates and supported hiring processes Summary

Skills

Experience

to maintain staffing levels.

Reviewed invoices and bills of lading prior authorizing payment for shipment services rendered.

Inspected equipment for wear, specifications adherence and issues. Resolved customer complaints related to shipping delays or damaged items in a timely manner.

Reviewed supplies inventory levels and purchased necessary items. Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.

Worked closely with carriers and freight forwarders to arrange logistics services and negotiate favorable rates.

Supervised the daily activities of warehouse staff including assigning tasks and monitoring performance.

Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads. Compared shipment contents with paperwork to support inventory accuracy and records management.

Promoted safe working conditions by monitoring safety procedures and equipment.

Troubleshot any discrepancies between orders placed and items received from vendors or customers.

Managed department priorities and provided leadership for on-time delivery production

Coordinated with vendors, suppliers, customers, and other departments to resolve shipping issues in a timely manner.

Maintained records of all materials received or shipped from the warehouse.

Established transportation cost standards and economical shipping practices.

Balanced quality, productivity, cost, safety and morale to boost performance in production.

Scheduled materials shipments and transportation for on-time delivery, reducing delays.

Delivered products to customer locations on time.

Completed day-to-day duties accurately and efficiently. Displayed strong telephone etiquette, effectively handling difficult calls. Cleveland Christian Academy Cleveland, OH

High School Diploma

10/2003

While I was working at Steel Tech, I went back to school with the help of Steel Tech and received my High School Diploma in 2003.

Spanish:

Native/ Bilingual

Education and Training

Languages

Activities and Honors

I am a hobbyist wood worker. Love creating things out of wood. I have a small wood shop. Like a little golf as well.

References available upon request.

References

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