Human Resources Business Management
Resume:
Motivated and detail-oriented HR student with a strong background in customer service and business
management. Currently pursuing a Bachelor’s degree in Business Management with a specialization in Human Resources at Toronto Metropolitan University. Experienced in training, mentoring, and managing diverse tasks. Proficient in Microsoft Office and Google Workspace. Strong interpersonal and organizational skills with a passion for recruitment, onboarding, and employee relations. Committed to maintaining professionalism and confidentiality in a dynamic HR environment. ToNight Studio
Sale Assistant
Provided customer support across online platforms by addressing inquiries, resolving issues, and ensuring purchase experiences.
Managed inventory tracking for online and offline sales channels, ensuring accuracy and availability. Strengthened operational efficiency by organizing product listings and handling order processing. Developed strong communication skills by engaging with customers and colleagues in a collaborative environment.
Analyzed sales performance metrics, leading to a 10% increase in monthly sales Oct 2024 - Present
PROFESSIONAL SUMMARY
********@*****.***
108 Peter Street, Toronto, ON M5V 0W2
Hanh Vy
PROFESSIONAL EXPERIENCE
KEY COMPETENCIES
Human Resource Intern
Technical Proficiency: Fluent in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace. HR Knowledge: Basic understanding of HR processes such as recruitment, onboarding, and employee engagement. Attention to Detail: Proven ability to ensure accuracy and maintain high-quality standards in all tasks. Communication Skills: Strong verbal and written communication abilities, effective in diverse settings. Interpersonal Skills: Building positive relationships, resolving conflicts, and promoting teamwork. Problem-Solving: Critical thinking and solution-oriented approaches in dynamic situations. Time Management: Ability to prioritize and efficiently manage multiple responsibilities. Teamwork: Collaborating effectively within diverse teams to achieve common goals. Adaptability: Quick learner, flexible in adapting to new tools, processes, and environments. Conflict Resolution: Skilled in mediating and resolving workplace issues constructively. Business Management - Toronto Metropolitan University Columbia International College
Majors: Human Resources Management
GPA: 3.87 / 4
Character Award - April, 2020
Math Tutoring
EDUCATION
EXTRACURRICULAR ACTIVITIES
Expected Graduation: December, 2025
March 2020 - June 2021
Represented the student body by sharing personal experiences and insights to help admitted students transition smoothly into university life.
Collaborated with the International Recruitment Team to ensure the event’s success by assisting with setup, logistics, and attendee engagement.
Facilitated group discussions and Q&A sessions, addressing student concerns and fostering a welcoming atmosphere.
Gained valuable experience in event coordination, public speaking, and stakeholder interaction, enhancing organizational and interpersonal skills.
Mix2 Grill and Hotpot
Senior Server
Sep 2022 - Sep 2024
Supervised and trained a team of 10+ new staff members, resulting in a 30% improvement in operational efficiency.
Led recruitment and onboarding efforts for new team members, mentoring them to improve performance and integration.
Streamlined inventory management processes, ensuring stock levels were maintained to support uninterrupted operations.
Collaborated with managers to implement staff performance evaluations and identify areas for professional growth.
Delivered exceptional service to guests by addressing inquiries and resolving complaints to ensure a pleasant dining experience.
Sep 2021 - Now
Event Support Volunteer
Southeast + East Asia Admitted Student Event April 2022 LANGUAGES
English: Fluent
Mandarin: Fluent
Vietnamese: Native
French: Elementary
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