Guest Service Customer Experience
Resume:
Sydney Dennis
Pompano Beach, FL *****
***************@*****.***
Work Experience
Server
IHOP-Pompano Beach, FL
October 2022 to December 2022
• The responsibilities of a Server in our restaurant are to greet guests, seat them down, help them with menu recommendations, take and deliver orders (carry trays), and clear tables
• All our servers are also responsible for handling cash and credit card transactions
• To help our restaurant provide a pleasurable dining experience, a good server should be able to ensure that our guests are fully satisfied by being friendly, courteous, accommodating, and reliable
• Greeting, seating, and escorting guests
• Providing menu recommendations and additional information
• Upselling additional products when appropriate
• Taking orders using software, order slips, or by memorization
• Communicating order details to the kitchen staff
• Delivering food and beverages in a timely fashion
• Delivering checks and collecting bill payments
• Cleaning and maintaining the appearance of tables and tableware
• Providing exceptional customer experience
• Taking orders and delivering food and beverages
• Took orders
• Served food
• Prepped lunch, orders, dinner and breakfast
• Checked on diners, guests and customers frequently
• Bussed tables
• Set up payments by POS
• Kept the restaurant clean and sanitary
• Welcomed customers, guests and diners as they arrived
• Worked at a restaurant
• Handled a high volume of customers regularly
Retail Sales Associate
Cumberland Farms-Fort Lauderdale, FL
July 2022 to August 2022
Guest Service Associates provide an exceptional guest shopping experience by greeting our guests and keeping our stores in-stock, clean and organized. As a Guest Service Associate, you will support the manager in day to day operations. You will be cross-trained in all areas of the store, gaining valuable operations experience. Looking for growth opportunities? Our parent company, EG America, operates nearly 1700 locations across the United States.
• We like to make sure all Guests are greeted with a warm welcome and a smile! After all, we are known for delivering exceptional Guest Service!
• Operating the cash register in an efficient manner
• Ability to adjust to whatever’s thrown your way, the environment here is fast paced (no 2 days are alike, that’s what keeps it fun)
• Brewing coffee, stocking shelves, coolers, and freezers
• Juggling various tasks
• We love to keep a clean store. We work as a team and do our part to maintain impeccable standards. Hostess
The Whale's Rib-Deerfield Beach, FL
January 2021 to July 2022
• Displays and maintains a cheerful and courteous temperament, as well as displays a neat and clean professional image
• Greets guests with Flanigan’s "Smile Talk"
• Engages guests in Flanigan’s "Smile Talk" while escorting them to table in a timely manner
• Efficiently manages the Wait List for seating
• Communicates guest’s questions or concerns to Manager on duty
• Keeps foyer, host/hostess station, wait area clean and free of debris, restocks and cleans menus
• Restock and maintain restroom cleanliness for guests
• Answers telephone within 4 rings, and answers guests’ questions, and/or directs guests to proper staff member
• Conclude guests’ visit with Flanigan’s "Smile Talk"
• Perform shift changes, opening/closing duties, assigned sidework
• Can reach, bend, stoop frequently
• Able to lift up to 50 lbs.
• Ability to speak, read and write English
• Complete and pass Florida Responsible Vendor program, in compliance with Flanigan’s and Florida statutes
• Complete and pass food safety certification program, in compliance with Flanigan’s and Florida statutes Floor Staff/Cashier
Regal-Fort Lauderdale, FL
December 2019 to July 2021
Floor Staff team members are classified based on individual theater needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies; including
• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties; and
• Compliance with our company dress code.
Picker/Packer
ShipMonk-Fort Lauderdale, FL
July 2020 to September 2020
• Pulls and packs product based on daily orders.
• Meets specifics of customer orders in a timely manner.
• Keeps products separated, organized and in good rotation.
• Monitors product quality frequently, reporting problems to mitigate safety issues.
• Operates various pieces of equipment (i.e. Bendi, Palletizer, Dolly Loader, Pallet Wrapper, Forklift, and Electrical Pallet Jacks).
• Reports any mechanical problems.
• Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes.
• Follows good manufacturing practices and required work safe practices.
• Maintains a clean, sanitary, and safe work area.
• Performs other duties as assigned.
Hostess
Seafood World-Lighthouse Point, FL
August 2019 to March 2020
• Displays and maintains a cheerful and courteous temperament, as well as displays a neat and clean professional image
• Greets guests with Flanigan’s "Smile Talk"
• Engages guests in Flanigan’s "Smile Talk" while escorting them to table in a timely manner
• Efficiently manages the Wait List for seating
• Communicates guest’s questions or concerns to Manager on duty
• Keeps foyer, host/hostess station, wait area clean and free of debris, restocks and cleans menus
• Restock and maintain restroom cleanliness for guests
• Answers telephone within 4 rings, and answers guests’ questions, and/or directs guests to proper staff member
• Conclude guests’ visit with Flanigan’s "Smile Talk"
• Perform shift changes, opening/closing duties, assigned sidework
• Can reach, bend, stoop frequently
• Able to lift up to 50 lbs.
• Ability to speak, read and write English
• Complete and pass Florida Responsible Vendor program, in compliance with Flanigan’s and Florida statutes
• Complete and pass food safety certification program, in compliance with Flanigan’s and Florida statutes Education
High school diploma in General Studies
Deerfield Beach High School
August 2015 to May 2020
Skills
• Cleaning Experience
• Cashiering
• Packaging
• Order Picking
• Warehouse Experience
• Shipping & Receiving
• Kitchen Experience
• Caregiving
• Customer service
• English
• Food industry
• Food Preparation
• Food Handling
• Food Safety
• Host/hostess experience
• Food Service
• Restaurant experience
• Serving Experience
• Busser
• POS
• Retail Sales
• Food Production
• Serving
• Basic math
• Upselling
• Cash Handling
• Microsoft Word
• Heavy lifting
• Typing
• Customer service
• Food handling
• Cash register
• Upselling
• Sales
• Cash handling
• POS
• Retail sales
• iOS
• Serving
• Guest services
• Restaurant experience
• Google Suite
Certifications and Licenses
Food Handler Certification
Driver's License
Assessments
Delivery driver — Proficient
May 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Work motivation — Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Completed
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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