Customer Service Retail Sales
Resume:
Latonya Owens
Jacksonville, FL 32222
Cell: 904-***-****
E-Mail: **************@*****.***
Professional Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Friendly and enthusiastic reception who consistently meets customer service satisfaction goals.
Skills
Customer-oriented
Active listening skills
Retail sales
Computer literate
POS systems knowledge
Employee relations
Consistently meets sales goals
People-oriented
Cash handling and management
Detail-oriented
Excellent work ethic
Team building expertise
Work History
Genuine auto parts December 2017 to present
June 2013 to August 2016
AutoZone Jacksonville, FL
Commercial Parts Specialist
Trained, coached and mentored staff to ensure smooth adoption of new program.
Initiated rollout of new enterprise software solution for sales reporting.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Answer multiply phone lines from customer to look-up parts, and order them over
the phone
Input customer information into computer
Handle payments from customer in person and over the phone
January 2011 to June 2013
Murphy Express Jacksonville, FL
Assistant Manager
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Trained staff on operating procedures and company services.
Provided accurate, specific and timely performance feedback for CSRs.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Managed work flow to exceed quality service goals.
Strong leader of customer support staff.
Solved unresolved customer issues.
September 2002 to November 2009
Advance Auto Parts Jacksonville
2nd Assistant Manager
Operated a cash register for cash, check and credit card transactions
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Trained new sales associates each quarter.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Supervised and directed all merchandise and shipment processing.
Answered customer telephone calls promptly and in an appropriate manner.
Education
1999 Cornerstone Christian Academy Jacksonville, FL
High School Diploma
Jones College Jacksonville, FL
Associate of Arts
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