Customer Service Representative

October **** - August

****

February **** -

February 2020

Liza Kurtz

Personable and dedicated Customer Service Representative with extensive experience inthe Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skills

Work History

Counter Manager

Belk, Wake Forest, NC

Inside Sales Representative

Insight Pest Solutions, Morrisville, NC

Clayton, NC 27527 808-***-****

**************@*****.***

Sales Processing

Product Knowledge

Event Planning

Merchandise Display

Customer Assistance

Inventory Counting

Managed customer service staff and provided guidance in resolving customer issues.

Assisted with store operations, including inventory management and stock replenishment.

Developed sales plans to increase product visibility and customer awareness. Monitored cash register transactions to identify any discrepancies or errors in calculations.

Created processes to streamline check-out procedures for customers. Provided customer service by answering questions, providing recommendations and addressing complaints.

Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed and implemented strategies to increase sales volume. Provided customers with product information, pricing and availability. Conducted outbound calls to existing clients to upsell products or services. Maintained detailed records of customer interactions, orders and account March 2016 - March

2017

September 2015 -

March 2016

May 2015 - March

2016

Assistant Manager

Know Style, Bartlett, TN

Patient Care Manager

Dogwood Forest Assisted Living, Fayetteville, GA

Caregiver

Right At Home Health Care, Fayetteville, GA

status updates.

Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.

Assisted in resolving customer complaints in a prompt manner. Responded to customer inquiries quickly and professionally to maintain customer satisfaction.

Took inbound calls on headset, promoting products and services to secure new accounts.

Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.

Assisted in the development of operational strategies to ensure efficient and productive operations.

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Conducted regular performance reviews for employees to identify areas of improvement.

Developed a system for tracking inventory and ordering supplies as needed. Ensured compliance with safety regulations and company policies. Monitored employee attendance records, timekeeping, and payroll information. Managed customer service inquiries and complaints in a timely manner. Organized training sessions for new hires to familiarize them with the workplace environment.

Supervised daily operations including scheduling shifts, assigning duties. Organized schedules, workflows and shift coverage to meet expected business demands.

Managed patient care plans to ensure quality of care and compliance with regulations.

Assessed patients' needs, developed individualized plans of care, and monitored progress towards goals.

Ensured proper documentation of medical records in accordance with HIPAA guidelines.

Coordinated communication between physicians, nurses, and other health care professionals to provide comprehensive patient care. Performed daily rounds on units to assess quality of nursing practice and identify potential problems or issues needing resolution. Resolved customer complaints regarding patient care services in a timely manner.

Protected patient data confidentiality in alignment with HIPAA protocols. Maintained daily living standards by assisting clients with personal hygiene needs.

Monitored vital signs and medication use, documenting variances and concerning responses.

January 2006 -

February 2010

Certified Nursing Assistant

Kokua Care, CNA, Honolulu, HI

Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.

Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

Monitored vital signs including blood pressure, temperature and pulse rate. Prepared meals according to dietary requirements and assisted with feeding when necessary.

Administered prescribed medications on a timely basis following care plan instructions.

Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information. Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.

Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.

Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.

Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Assisted patients with activities of daily living such as bathing, grooming, and dressing.

Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

Reported changes in patient condition to registered nurse or physician. Transported patients to treatment units, using wheelchair or strher. Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.

Observed patients for any changes in their physical or mental condition. Served meals to patients in their rooms and assisted with feeding when needed.

Cleaned and sanitized patient rooms according to established protocols. Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.

Administered medications as directed by registered nurse or physician. Provided comfort measures such as back rubs and positioning pillows for added comfort.

Monitored vital signs including blood pressure, pulse rate, respiration rate. Responded quickly to emergency situations involving sudden illness or injury. Answered signal lights, bells or intercom systems to determine resident needs. Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

October 2002

June 2000

Education

Certificate in Sterile Processing Technology

Wake Technical Community College at Raleigh, NC

Certificate in Certified Nursing Assistant

Healthcare Career And Consutants at Honolulu, HI

High School Diploma

Waipahu High School at Waipahu, HI

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Assisted residents with bathing and dressing to promote personal hygiene. Used mobility devices to transport patients.

Helped residents walk with or without self-help devices. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Distributed drinking water and nourishment to residents. Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

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