Financial Analyst Information Security
Resume:
Tressa Bailey
Email: ********@*****.***
Kansas City, MO
SKILLS
●Leadership
●Financial Analyst
●Collaboration
●Communication
●Problem solving/Critical thinking
●Training and Development
●Investigative
●Siem Tools
●Network/Information Security
EDUCATION
Lincoln University
Jefferson City, Mo • 2003-2006
Some College: Computer Science
Google Cyber-security Certification • 2024
PROFESSIONAL SUMMARY
Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. A relentless professional known for working hard to determine risk levels. A well-spoken Fraud/Customer Impact Analyst promoting exemplary talents in implementation, rapport building, identifying trends/issues and maintaining a high level of confidentiality. Achievement of my cyber-security certification resulted in hands-on experience with Python, Linux, and SQL. Experience in identifying common cybersecurity risks, threats, and vulnerabilities, as well as the techniques to mitigate them.
WORK HISTORY
T-mobile Artech- Fraud Investigator/Adjuster
Overland Park, KS • 04/2024 - Present
●Perform account analysis using weighted profiling and investigative data from multiple sources including the Fraud Management System (FMS), LexisNexis, consumer credit analysis, and public record.
● Perform account investigations and analysis and effectively analyze, compile, organize and interpret data from write off cases.
●Actively evaluate policy and processes via in- house article database.
●Review Write Off BANs in dispute for Fraud submitted via Salesforce and MSI Labyrinth
●Review Atlas for tickets submitted for California Lost/Stolen devices to determine if any adjustments are due.
●Perform daily reporting
Talent Bridge- Fraud Investigator
Overland Park, KS • 01/2023 - 8/2023
●Identified fraud types and applied fact-finding methods to investigate potentially fraudulent activity, with an emphasis on evaluation of transactions in Cable, Internet and Mobile orders.
●Leveraged appropriate resources and tools to support identification and initiation of fraud or abuse investigations.
●Evaluated customer data to identify and prevent fraudulent activities.
●Contacted customers directly to notify of fraudulent activity and minimize impacts.
●Ensured appropriate information was gathered, analyzed and documented for the case.
●Conducted prompt and thorough investigations on referred cases and/or files.
Lancesoft- AML/BSA Analyst
Kansas City, MO • 03/2022 - 10/2022
●Worked cooperatively with business lines to establish procedures for identifying suspicious activity.
●Analyzed system monitoring alerts to identify potential suspicious activity within a given timeframe.
● Researched and analyzed large amounts of data, calculating risk rating and dispositioning appropriately.
●Processed alerts by disposition to close or to escalate based on an analysis of findings.
●Performed CDD,EDD for KYC compliance.
●Documented all findings in a centralized case management system to ensure compliance.
●Provided guidance, support and recommendations to business lines regarding AML risk ratings and account activity.
●Assisted with other BSA reporting and recordkeeping requirements as needed.
●Assigned weekly case review of work items for quality assurance and process guidelines.
●Compiled training material for new hires and peer refreshers.
Commerce Bank - Wire Transfer Analyst
Kansas City, MO • 01/2016 - 03/2022
●Processed and released large volumes of funds via wire banking system.
●Monitored banking systems to ensure accuracy and non-fraudulent activities.
●Investigated payment anomalies to prevent fraud and ensure compliance with BSA/AML regulations
●Worked with the Treasury managers to implement wires in the banking portfolio; assisted in implementing banking products and services for account setup.
●Set up limits; passwords; auto pays for corporate accounts.
●Worked directly with commercial client accounting departments for deposit/withdrawal limits.
●Compiled/Received and filed documents for Treasury management of all account signature cards and banking services/products.
●Reconciled internal and corresponding banks general ledgers.
●Built and established relationships with clientele (internal/Treasury/corporate).
●Dispositioned OFAC alerts to decrease false-positives
UMB Bank - Treasury Technical Support Specialist
Kansas City, MO • 08/2015 - 12/2015
●Identified and resolved issues regarding online banking portal throughout conversion and migration in new banking system
●Built and implemented new user access for internal/external clients
●Diagnosed hardware/software issues for customers via phone with 97% resolution
●Installed and performed minor repairs to hardware, software or peripheral equipment following design or installation specifications
●Initiated WebEx meetings with emulation assist and guided step by step setup
●Solved routine to moderate technical issues with networks and installed drivers on DDA,ACH, Remote deposit, secure file transfer and NACHA files.
H&R Block Bank - Team Lead
Kansas City, MO • 01/2012 - 08/2014
●Directed and supervised a team of 10 Emerald card specialists engaged in performance metrics and productivity development.
●Motivated team performance in high dynamic and demanding environment
●Implemented efficiency through monthly targets of call handling, after call work, hold times and adherence to schedule.
●Identified trends and areas of opportunity in operations regarding training to improve quality of customer experience.
●Coached team members in techniques necessary to complete job tasks.
HR Block - Sr. Customer Service Specialist (promoted)
Kansas City, MO • 01/2012 - 08/2014
●Assisted clients with CD's, IRA and Money Market account set up and/or disbursements.
●Released proper documentation for contribution and withdrawal requests.
●Monitored and worked open cases to determine resolution for closure.
●Training Partner- Trained new hires for the bank team and collections.
●Assisted agents with escalated calls upon a manager's request.
●Researched and rapidly resolved client conflicts, issues and/or concerns.
●Delivered excellent customer service by leveraging extensive knowledge of products and services.
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