Life Insurance Customer Service
Resume:
Andrea Denham
Kansas City, Ks. 66102
Cell 913-***-****
WORK EXPERIENCE
Kansas City Life Insurance position - Claims Associate September 25, 2023- Current
Responsibilities :
● Answering incoming calls - register death claims of policyholders
● Maintain written and verbal communication with customers on policies current situation.
● Review policy - original policy, changes to policy to determine coverage
● Review all proofs returned from policyholders and investigate the information provided.
● Contacting funeral homes, financial support offices, bills and receipts to be paid with the claim filed.
● Check various system to investigate, police records, child support, state regulations for policies
● Payment of claims - company checklist and state regulations have been met to pay claims.
● Follow-up with policyholders beneficiaries on the claims status and investigation of the claim.
● Working with company agents, and internal departments on claim status. YRC Freight: Position(s) -* Sr. Specialist - Cargo Claims Prevention and Resolution October 2, 2000 - July 17,2023
Responsibilities:
● Investigate and resolve cargo claims based on our legal liability
● Maintain customer service verbal and written communications with internal and external
● Assist internal account executives with resolution of cargo claims.
● Communications with our terminals on search for loss freight to resolve
● Search system for loss freight improve customer relations on missing freight and resolve shortage claims if possible
YRC Freight Position(s)
● Cargo Claims Examiner 2005 – Current
● Credit Collections 2000- 2005
EDUCATION
Rockhurst University Kansas City, MO 1991
Bachelor – Finance and Business Administration
Major Accounting
Van Horn High School Independence, MO 1987
High School Diploma
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