Customer Service Front Desk
Resume:
OSENI ADURAGBEMI ANIKE
PROFESSIONAL SUMMARY
Highly vibrant personnel with a creative and effective handling of people concern in a more anticipating and accommodating manner. Friendly approach to issues, punctual at addressing them and a dynamic team player.
Great multi-tasking abilities with prompt delivery on task according to company open-end time.
CONTACT SKILLS
Address: Gaa-Kanbi, Danialu, Kwara State. * High creative abilities
Phone: 090******** * Highly skilled in people management
Email: ***************@*****.*** * Great multi-tasking abilities
* Punctual delivery on task
* Great Team spirit and collaboration.
1
WORK HISTORY
Restaurant Hostess, 01/2019 to Current
Tomats Inn & Suites – Ilorin, Kwara State, Nigeria
Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Quickly and clearly communicate dinning orders to kitchen staff, directing attention to special requests or restrictions.
Present menus to patrons promptly after seating answering questions about menu items, making recommendations upon request.
Print dinning cheques with total due, collected payment and offer receipts to complete transactions.
Manage in-person and telephone guest inquiries, customer service request and reservation bookings.
Plan and execute quest parties by organizing menus, spaces and special requests.
Waitress, 01/2018 to 2019
Pine Hill Hotel – Sango Ota, Ogun State, Nigeria
Lead guest to the table with a welcoming smile.
Follow all health regulations as it relates to my line of duties
Alien with front desk for guest availability and room service.
Present food menu and provide detailed information about meal when asked and recommend meal for potential allergies.
Make sure minimum age requirement is meant for alcoholic beverage for guest.
Make sure all food and drinks are properly accounted for and paid correctly according to order slip.
Make sure dirt dishes and tables are promptly cleared and set for next guest arrival.
Take accurate order of request with proper documentation and ordering slip.
Promptly communicate order to kitchen and follow-up for quick service and preparation for adjustment if there be any changes.
Make guest comfortable at their eating table with easy to reach service.
Give information of other product and service available for their relaxation and enjoyment’s.
Sales Representative, 01/2018 to 12/2018
ACE Supermarket – Ilorin, Kwara State, Nigeria
Present latest merchandise to prospective buyers.
Develop new sales networking with valuable customers.
Identify prospects needs and develop appropriate response along with information on fitting products and services.
Set up calendar with customer birthdays and other special events for personal touch.
Helped resolve client problems quickly with superior customer service.
Field Marketer, 02/2016 to 03/2018
Eco Bank – Ilorin, Kwara State, Nigeria.
Build and strengthen customer relationships by leveraging excellent interpersonal and communication skills.
Uphold strict financial controls by keeping funds secure and accurately transfer money.
Assist customers in bank operations, including opening accounts, accessing safe deposit boxes and cashpoint operations.
Selling and cross-selling of bank products to new and existing customers.
Recommend bank products and services to current and prospective customers.
Accessing computerized financial information to answer questions relating to specific accounts.
Place orders for customer checks and verify starting numbers.
Provide customer records on demand, including account statements and copies of checks.
Secretary, 01/2013 to 12/2015
Erin Shore Venture – Ibadan, Oyo State, Nigeria
Meet incoming customers and provide friendly, knowledgeable assistance.
Manage clerical needs of company employees, including copying, faxing and file management.
Set travel arrangements and gather documents for management and executive staff meetings and trips.
Generate shipment invoices, prepare packages and set up courier deliveries for customers.
Deliver an exceptional level of service to each customer by listening to concerns and answering questions.
Implement new team onboarding programs, reducing training time from 4weeks to 2weeks.
Assist various business groups with document organization and dissemination during acquisitions.
Encourage student with special academic interest to fully pursue those subjects.
EDUCATION
Higher National Diploma of Higher Education, 2021 - 2023
Kwara State Polytechnic – Ilorin, Kwara State.
Public Administration
Diploma of Higher Education, 07/2018
Kwara State Polytechnic – Ilorin, Kwara State.
Mass Communication
O-Levels, 07/2015
Valiant Havilah – Ejioku Ibadan, Oyo State.
Basic, 2009
Standard Foundation Nursery and Primary School – Ibadan, Oyo State.
INTEREST
Reading
Tourism
Innovational thinking
Sporting Activities
REFERENCE
Mr. Omotunde Joshua
NIGERIAN IMMIGRATION SERVICE
Old-Jebba Road, Yakuba, Ilorin, Kwara State.
Officer
Mr. Samuel Oseni
THE ENGINEER COMPANY
Magodo, Beger, Lagos State.
Engineer Executives.
Contact this candidate