Customer Service Medical Office
Resume:
TAMIKA D. JOHNSON
Richmond, VA *****
*****************@*****.***
PROFESSIONAL SUMMARY
Highly motivated and detail-oriented healthcare professional with extensive experience in medical office administration, customer service, and program management. Demonstrates a consistent ability to maintain patient confidentiality, ensure compliance with regulations, and deliver exceptional service. Skilled in resolving conflicts constructively, supervising staff, and managing sensitive data. Adaptable with a strong work ethic, organizational skills, and proven ability to lead and train teams effectively in fast-paced environments.
CERTIFICATIONS
Adult CPR/AED, Child CPR and First Aid
Certification #GTNFRB
Earned: August 29, 2016
American Red Cross
Lean Six Sigma White Belt
Certification #327436486
Earned: November 2, 2023
Management and Strategy Institute
Project Management Essentials
Certification #327431898
Earned: November 2, 2023
Medication Management & Administration
Earned: June 28, 2007
Crisis/Behavioral Intervention
Earned: July, 2011
Virginia Notary Public
Registration Number: 7869040
Management and Strategy Institute
Richmond Apothecaries
Therapeutic Options of Virginia
The Virginia Secretary of the Commonwealth
EDUCATION AND TRAINING
ADVANCED DIPLOMA
Highland Springs High School, Richmond, VA
CERTIFIED MEDICAL ASSISTANT (CMA)
Virginia School of Technology, Richmond, VA
SKILLS
Patient Scheduling and Workflow Optimization
Healthcare Regulation Compliance (HIPAA, VHA)
Data Management and Entry (CPRS, VISTA, Microsoft Office)
Timekeeping and Payroll Administration
Conflict Resolution and Customer Service
Internal Auditing and Quality Assurance
Team Supervision and Training
EXPERIENCE
Front Office Support Specialist
CenterWell Senior Primary Care, Richmond, VA
January 2023 – Present
Provide front office administrative support, ensuring efficient patient flow and superior customer service.
Schedule and coordinate patient appointments, addressing inquiries and ensuring compliance with VHA scheduling directives.
Review and resolve discrepancies in patient records, consults, and alerts to maintain data accuracy.
Protect sensitive patient data in compliance with the Privacy Act of 1974 and applicable regulations.
Train staff on scheduling policies and system use, ensuring adherence to procedures.
Monitor and report work progress and employee performance to supervisors.
Residential Program Director
Greater Unity Adult Services, Richmond, VA
October 2015 – October 2023
Lead residential operations, ensuring compliance with program standards and regulatory requirements.
Supervise staff, coordinate training, and manage performance evaluations.
Collaborate with healthcare providers to track outcomes and maintain resident services databases.
Oversee payroll, budgets, and program expenditures.
Implement Lean Six Sigma principles to improve operational efficiency.
Residential Supervisor/Direct Support Professional
J & D Residential Services, Richmond, VA
January 2006 – January 2015
Supervised and supported staff in providing person-centered rehabilitative services.
Conducted compliance audits, safety drills, and managed medication records.
Addressed and resolved employee concerns while maintaining operational continuity.
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