Inventory Control Fine Dining
Resume:
Tione Phiri
Personal details
Tione Phiri
***********@*****.***
***** **** * **** ***********,
+263 Harare
February 14, 1974
Karoi
Male
Zimbabwean
Married
Mr
Skills
Exceptional Customer
Service
Effective Communication
Staff Scheduling
Inventory Control
Cost Management
Sales and Upselling
Profile
Demonstrated expertise with over 16 years of hands-on experience in renowned four and five-star hotels, delivering exceptional service and exceeding guest expectations. Fine dining expertise proven track record in high-end restaurant environments, showcasing a commitment to excellence in every aspect of the dining experience. Wine and culinary proficiency in-depth knowledge of wines and a passion for international cuisine, contributing to an elevated dining atmosphere and customer satisfaction.
With extensive experience in the hospitality industry, I have honed my skills in staff management, service delivery, and customer interactions. My proven ability to lead teams effectively and optimize restaurant operations has consistently contributed to improved service quality and efficiency. I am dedicated to fostering an environment that supports employee development and exceptional guest experiences, ensuring that the operational goals are consistently exceeded. Education
Diploma in Managing service in food and
beverage department
Dec 2018
International Hotel School (SA)
Employment
Restaurant Supervisor 2010 - Present
Cresta Hotels
Fine dining, Banqueting, Restaurant & Room Services, Staff scheduling, Cost control, inventory control, cash control and customer relations. To ensure service levels are maintained and sustained To ensure quality and concepts are implemented and maintained To ensure stock control system is in place
Operate and present according to the guidelines of the Food and Beverage Custodian
Producing management reports as required
Familiarising with guest staying at the hotel
Upselling F&B, accommodation and tourism services
Informing guests of current specials
Schedule staff hours and assign duties for staff.
To establish standards for personnel performance and customer service. Maintaining dress code standards
Conducting performance appraisals
Implementation of the SOP’s.
Progressive discipline in conjunction with Human Resources Assisting with restaurant staff recruitment
Waiter 2003 - 2004
Rumblers Restaurant
Serving food and beverages.
Languages
English
Hobbies
Travelling
Waiter 2005 - 2005
Garden Cafe
Serving food and beverages.
Courses
Diploma in Tourism and Hospitality
Management
Oct 2023
Diploma in Food Safety Oct 2023
Diploma in First Aid and Safety Oct 2023
Certificate in Effective Leadership Skills and
Strategies
Jan 2024
Contact this candidate