Quality Assurance Engineer

CHRISTOPHER LEE DOW

******@*****.*** Linked In Profile: https://www.linkedin.com/in/chris-dow-7208147a 269-***-**** COLDWATER, MICHIGAN 49036

PROFESSIONAL SUMMARY

Analytical Engineer committed to providing unprecedented technical support to employer. Expertise in Automotive and Off Highway Markets. Hardworking individual talented at problem solving, project management, and working in cross-functional teams.

SKILLS

Troubleshooting and Diagnostics

Customer Satisfaction

Design of Experiments

Team Player

Change Management

Quality Assurance

Data Acquisition and Analysis

MS Office

WORK EXPERIENCE

Technical Specialist General Motors - Warren, MI (Remote) 12/2021 – Present

Responsible for engine driven fans, clutches, shrouds, and coolant valves.

Managed warranty with component level suppliers.

Implemented engineering changes for the above-mentioned components.

Updated engineering standards and best practices for the above-mentioned components.

Quality Engineer Midwest Tool and Cutlery - Sturgis, MI 11/2020 – 11/2021

Assisting with reducing internal scrap and re-work

Developing work instructions for the production operators

Implementing an overall quality system for the entire plant

Supervising Quality Technician

Product / Application Engineer BorgWarner Thermal Systems - Marshall, MI 04/2004 – 08/2020

Introduced fan drive products to GM generating over $100 million in sales over 16 years.

Accomplished validation testing for mechanical fans and fan drives for GM Full Size Van, Medium Duty Truck, and HD Pickup Truck programs from 2008 MY through 2020 MY.

Decreased warranty by over 70% on electronic fan drive for GM MD truck program.

Performed design improvements on fan drive products to address customer concerns.

Addressed engineering changes with DRBFM process & design reviews.

Finished the following training courses:

oDRBFM Training in February 2018

oDFMEA Training in April 2019.

oDesign of Experiments, 8D, and GD&T Training in June 2019.

oIntroductory Shainin Training in October 2019.

Created Powerpoint presentations to Ford, GM, and Chrysler.

Trained new hires with Fan Drive Theory course.

1996 – 2003 TI Automotive

Progressive Responsibilities Below

Program Manager 03/2003 – 11/2003

Led the 2005 WK program for brake and fuel lines (Jeep Grand Cherokee).

Organized the 2006 GMT 345 program for brake and fuel lines (Hummer III).

Controlled engineering changes to production parts through APQP process.

Quality Manager 11/1998 – 03/2003

5 overall PPM YTD for plant (World Class PPM).

Cut down labor by adding electronic measuring device in 2002 saving $7,000 / year.

Supervised one Quality Engineer and two Quality Technicians.

Initiated four production parts as APQP Manager (100% on time).

Awarded 2001 Daimler Chrysler Pentastar Award for outstanding quality.

Maintained Q1 Status for Ford Motor Company.

Achieved PPAP approval for new supplier in 2000 saving $42,000 / year.

Assisted with measurements for transmission tubes & pushrods

Quality Engineer 03/1998 – 11/1998

Settled 8-D's for customer complaints.

Visited supplier plants to review Control Plans (Supplier issues diminished by 10%).

Discharged PPAP submissions (100% of submissions on time).

EDUCATION

Western Michigan University - Kalamazoo, MI 05/1996

B.S.M.E. degree: Engineering

Kellogg Community College - Battle Creek, MI 05/1993

Associates in Applied Science Degree: Automotive Technology

ACTIVE PARTICIPANT OF FAIRVIEW MISSIONARY CHURCH, ANGOLA, IN

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