Customer Service Administrative Assistant

Sabrina Silva

Customer Service Business Administration

*********@*******.*** +1-647-***-****

• www.linkedin.com/in/mariesabrinasilva

PROFESSIONAL SUMMARY

Bilingual dedicated professional with extensive experience in administration, customer service, procurement and office management. Able to undertake a range of functions to make sure the administrative activities within the organization run smoothly. WORK EXPERIENCE

Bilingual Receptionist January 2023 - July 2024

Endress + Hauser Canada • 1244 International Blvd, Burlington, ON L7L 0K2 • Canada First face of the company. Receive and direct customers and associates with respect, enthusiasm and courtesy. Respond and direct phone calls for E+H Central (Ontario) and East (Quebec) Region in English and French.

Acquisition and Assistance Specialist Aug 2018 - November 2022 U.S. Agency for International Development (USAID) • U.S. Embassy in Haiti • Port-au-Prince, Haiti Responsible for the Education and Resilience portfolios and deal/negotiate with prospective grantees, recipients, contractors with respect, enthusiasm and courtesy. Administrative Assistant Dec 2016 - Aug 2018

U.S. Agency for International Development (USAID) • U.S. Embassy in Haiti • Port-au-Prince, Haiti Assist A&A Specialists with respect, enthusiasm and courtesy and file contracts, cooperative agreements and grants. Organize travel for all staff. Be the timekeeper for the OAA section. Administrative Assistant to the School Director Jan 2016 - Nov 2016 Collège Catts Pressoir • Port-au-Prince, Haiti

Issue score bulletins for all the Secondary classes. Receive parents and students at the Board Director’s office with respect, enthusiasm and courtesy. Executive Assistant to the General Coordinator Jul 2012 - Jan 2016 Office de Management et des Ressources Humaines (OMRH)/Primature • Port-au-Prince, Haiti Plan, organize and host training and seminars for Civil Servants in Human Resources. EDUCATION

Business Management Jan 2013 - Jul 2017

Université Quisqueya (UniQ) • Port-au-Prince, Haïti Bachelor's degree • [Associate Degrees in: Human Resources, Business Administration and Marketing] Verified International Academic Qualifications/Educational Credential Assessment (WES REPORT/BAGES)

Secretarial/Administrative support and Commerce studies Oct 2009 - Jun 2012 Christ the King Secretarial School • Port-au-Prince, Haiti • School Headquarter: Sisters of Saint Anne in 1/2

LaChine, Quebec

Diploma

SKILLS

• Proficiency with MS Office applications

• Ability to work with all levels of internal staff as well as outside clients and vendors

• Negotiation skills

• Typing: Speed: 64/wpm

• French speaker

• English speaker

REFERENCES (on demand)

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